Royal Mail Special Delivery Guaranteed by 9am® and 1pm®

Guaranteed delivery next working day


  • End-to-end tracking
  • Signature on delivery
  • Guaranteed next working day - or get your money  back
  • SMS or email notification of delivery day


  • Saturday delivery
  • Compensation cover up to £2,500
  • Consequential loss cover up to a maximum of £10,000
  • Use Local Collect to offer click & collect options at 10,000 Post Offices and 1,200 Royal Mail Customer Service Points

How to use this service

This service is available with a Business Parcels Account.

To access a Business Parcels Account, you need to send a minimum of 20 items per week.

Call us on 08457 950950 to set up your account today (Monday to Friday 8am-6pm, 5p per minute - mobile providers may have additional charges).

Find out about an account

Not ready for an account? You can still save if you buy postage online with Click & Drop.

Buy with Click & Drop now

You must drop off Special Delivery items before the latest acceptance time. Check our Special Delivery help page



Max 100g |
Max L 24cm
x W 16.5cm
x D 0.5cm

eg. Greetings cards, personal letters and postcards


Large Letter

Max 750g |
Max L 35.3cm
x W 25cm
x D 2.5cm

eg. A4 documents, magazines, CD and DVDs



Max L 61cm
x W 46cm
x D 46cm

eg. Gifts, shoes, heavy or bulky items


Parcel max weights:

2kg (9am)

10kg (1pm)

Tubes and Rolls

Max 2kg |
Max L 90cm
x W *
x D *

The length plus twice the diameter must be less than 104cm, with the greatest dimension less than 90cm.

Choose a shipping solution to suit you – whether you’re sending a one-off parcel or shipping thousands of packages every week.

Compare parcel shipping solutions

We restrict or prohibit certain items from our network. You are advised to carefully read the restrictions on items like:

  • Batteries
  • Aerosols
  • Perfumes or aftershaves
  • Nail varnish, polish or gel

Check our list of all items prohibited and restricted by Royal Mail (pdf, 1.81 MB)

Royal Mail terms and conditions (pdf, 571.59 KB)

Specific terms for parcels (pdf, 124.29 KB)

UK parcels user guide (pdf, 1.35 MB)

Save with a Business Parcels Account

You just need to send over 20 parcels a week
Business Parcels Account

Buy postage to anywhere right now

With our convenient tool Click & Drop
Click & Drop

Apply for free mail supplies

Business customers get free labels, ties and bags
Mail supplies

Alternative services

Track your deliveries end-to-end

Royal Mail Tracked 24 & 48


Our standard untracked service

Royal Mail 1st and 2nd Class

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