Latest news on industrial action

CWU members are taking strike action on 30 September and 1 October 2022. We’re sorry for the disruption this is likely to cause you. We’re doing what we can to keep services running, but customers should expect significant disruption. More information here.

Royal Mail Special Delivery Guaranteed by 9am® and 1pm®

Guaranteed delivery next working day

Features

Tracked to delivery point
Signature on delivery
Guaranteed next working day - or get your money back
SMS or email notification of delivery day
Online delivery confirmation with GPS map

Options

Saturday delivery
Compensation cover up to £2,500
Consequential loss cover up to a maximum of £10,000
Use Local Collect to offer click & collect options at 10,000 Post Offices and 1,200 Customer Service Points
Use Age Verification and ID Verification services for extra peace of mind that your item arrives in the right hands

Please note:

We will continue to accept, prioritise and deliver as many Special Delivery Guaranteed by 9am or 1pm items as resources allow during industrial action. We cannot however guarantee delivery next day for items sent during periods of industrial action. We are therefore suspending the delivery guarantee for items posted from Thursday 25 August 2022, up to and including items sent on Thursday 1 September 2022 or for items sent between Wednesday 7 September 2022 up to and including items posted on Saturday 10 September 2022. Customers will not be able to claim for delay or consequential loss as a result of delay for items posted on these dates and which are not delivered on time.

How to use this service

This service is available with a Business Parcels Account.

To access a Business Parcels Account, you need to send a minimum of 20 items per week.

Call us on 03457 950950 to set up your account today (Monday to Friday 8am-6pm).

Not ready for an account? You can still save if you buy postage online with Click & Drop.

Buy with Click & Drop now

You must drop off Special Delivery items before the latest acceptance time. Check our Special Delivery help page

Not a business? Special Delivery Guaranteed for personal customers

Sizes and what you can send

Letter

Max 100g |

Max L 24cm

x W 16.5cm

x D 0.5cm

e.g. Greetings cards, personal letters and postcards

Large Letter

Max 750g |

Max L 35.3cm

x W 25cm

x D 2.5cm

E.g. Magazines, CDs and DVDs

Parcel

Max L 61cm

x W 46cm

x D 46cm

e.g. Gifts, shoes, heavy or bulky items

Parcel max weights:

2kg (9am)

10kg (1pm)

Tubes and Rolls

Max 2kg |

Max L 90cm

x W *

x D *

The length plus twice the diameter must be less than 104cm, with the greatest dimension less than 90cm

Shipping solutions

Choose a shipping solution to suit you – whether you’re sending a one-off parcel or shipping thousands of packages every week.

Compare parcel shipping solutions

Prohibited and restricted items

We restrict or prohibit certain items from our network. You are advised to carefully read the restrictions on items like:

Batteries
Aerosols
Perfumes or aftershaves
Nail varnish, polish or gel

Check our list of all items prohibited and restricted by Royal Mail

Terms and conditions

Royal Mail terms and conditions (pdf, 713.73 KB)

Specific terms for parcels (pdf, 584.57 KB)

UK parcels user guide (pdf, 5.72 MB)

Save with a Business Parcels Account

You just need to send over 20 parcels a week

Business Parcels Account

Buy postage to anywhere right now

With our convenient tool Click & Drop

Apply for free mail supplies

Business customers get free labels, ties and bags

Alternative services

Track your deliveries to their delivery point

Royal Mail Tracked 24 & 48

Our standard untracked service

Royal Mail 1st and 2nd Class