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Royal Mail Special Delivery Guaranteed by 9am® and 1pm®

Guaranteed delivery next working day

Features

Tracked to delivery point
Signature on delivery
Guaranteed next working day - or get your money back
SMS or email notification of delivery day

Options

Saturday delivery
Compensation cover up to £2,500
Consequential loss cover up to a maximum of £10,000
Use Local Collect to offer click & collect options at 10,000 Post Offices and 1,200 Customer Service Points
Use Age Verification and ID Verification services for extra peace of mind that your item arrives in the right hands

Please note

Due to increased absence levels, we’ve reviewed our timed guarantees for Special Delivery Guaranteed by 9am and 1pm services and will make the following changes. For items posted from Tuesday 31 March 2020 onwards, our guaranteed delivery for Special Delivery Guaranteed by 9.00am the next working day will change to by 12.00pm the next working day*. Our guaranteed delivery for Special Delivery Guaranteed by 1.00pm will change to by 9.00pm the next working day*.

For both services, we're no longer asking the recipient to sign for items delivered on or after Saturday 14 March 2020.

The recipient's name and confirmation of delivery can still be viewed at www.royalmail.com/track-your-item

Find out more at www.royalmail.com/coronavirus

*existing postcode exceptions apply

How to use this service

This service is available with a Business Parcels Account.

To access a Business Parcels Account, you need to send a minimum of 20 items per week.

Call us on 03457 950950 to set up your account today (Monday to Friday 8am-6pm).

Not ready for an account? You can still save if you buy postage online with Click & Drop.

Buy with Click & Drop now

You must drop off Special Delivery items before the latest acceptance time. Check our Special Delivery help page

Not a business? Special Delivery Guaranteed for personal customers

Sizes and what you can send

Letter

Max 100g |

Max L 24cm

x W 16.5cm

x D 0.5cm

e.g. Greetings cards, personal letters and postcards

Large Letter

Max 750g |

Max L 35.3cm

x W 25cm

x D 2.5cm

E.g. Magazines, CDs and DVDs

Parcel

Max L 61cm

x W 46cm

x D 46cm

e.g. Gifts, shoes, heavy or bulky items

Parcel max weights:

2kg (9am)

10kg (1pm)

Tubes and Rolls

Max 2kg |

Max L 90cm

x W *

x D *

The length plus twice the diameter must be less than 104cm, with the greatest dimension less than 90cm

Shipping solutions

Choose a shipping solution to suit you – whether you’re sending a one-off parcel or shipping thousands of packages every week.

Compare parcel shipping solutions

Prohibited and restricted items

We restrict or prohibit certain items from our network. You are advised to carefully read the restrictions on items like:

Batteries
Aerosols
Perfumes or aftershaves
Nail varnish, polish or gel

Check our list of all items prohibited and restricted by Royal Mail

Terms and conditions

Royal Mail terms and conditions (pdf, 347.54 KB)

Specific terms for parcels (pdf, 180.87 KB)

UK parcels user guide (pdf, 3.65 MB)

Save with a Business Parcels Account

You just need to send over 20 parcels a week

Business Parcels Account

Buy postage to anywhere right now

With our convenient tool Click & Drop

Apply for free mail supplies

Business customers get free labels, ties and bags

Alternative services

Track your deliveries to their delivery point

Royal Mail Tracked 24 & 48

Our standard untracked service

Royal Mail 1st and 2nd Class