Royal Mail Special Delivery Guaranteed by 9am®
Guaranteed by 9am next day*
Due to increased absence levels, we’ve reviewed our timed guarantees for Special Delivery Guaranteed by 9am and 1pm services and will make the following changes. For items posted from Tuesday 31 March 2020 onwards, our guaranteed delivery for Special Delivery Guaranteed by 9.00am the next working day will change to by 12.00pm the next working day*. Our guaranteed delivery for Special Delivery Guaranteed by 1.00pm will change to by 9.00pm the next working day*.
For both services, we're no longer asking the recipient to sign for items delivered on or after Saturday 14 March 2020.
The recipient's name and confirmation of delivery can still be viewed at www.royalmail.com/track-your-item
Find out more at www.royalmail.com/coronavirus
*existing postcode exceptions apply
Prices, terms and conditions
|Weight up to and including||Compensation up to £50||Compensation up to £1,000||Compensation up to £2,500|
VAT is applicable to Special Delivery Guaranteed by 9am™. Prices shown include VAT.
Prices for guaranteed Saturday delivery
|Weight||Compensation up to £50||Compensation up to £1,000||Compensation up to £2,000|
You can buy consequential loss cover for items which would be expensive to replace (e.g. a passport) - see information below
Special Delivery Guaranteed by 9am terms and conditionspdf, 210.04 KB
Sometimes the damage, delay or loss of an item can lead to greater loss than the actual value of the item itself. For such items you can buy our consequential loss cover of up to £10,000. This cover could be a wise choice for important legal documents or tax returns that may result in penalties if lost or not delivered on time. Just ask for consequential loss when you send your item by Special Delivery Guaranteed™. Make your claims through our Customer Services within 14 days of posting. You will need to provide the receipt for purchase as well as proof of the value of the indirect loss in order to make a claim.
Special Delivery Guaranteed by 9am with consequential loss cover
|Weight||Cover up to £1,000||Cover up to £2,500||Cover up to £5,000||Cover up to £7,500||Cover up to £10,000|
Prices include VAT
Consequential loss add on price per item
|Maximum compensation||Add on price per item|
Working days are Monday-Friday unless you've purchased Saturday Guaranteed delivery.
We deliver throughout the UK. However, there are certain delivery restrictions in particular areas:
We can’t guarantee delivery by 9am to the following postcode areas:
BD23 - 24
BT35, 44, 47, 51, 53, 54, 70, 71, 76, 77, 81, 92,93, 94
IV2 - 20, 30 - 32, 36, 63
LD1 - 4, 6
LN4 - 6, 10
PA20 - 27
PO30 - 41
TR12, 13, 17 - 26
YO41, 43, 51, 60, 61, 62
We deliver by 5.30pm the next working day in the following postcode areas:
AB30 - 39, 41 - 45, 51 - 56
HS1, 3 - 9
IV21 - 28, 40 - 49, 51 - 56
KW1 - 3, 5 - 15
KW16 Stromness Town only
PA28 - 38, 41 - 49, 76, 77
PH15, 17 - 26, 31 - 40, 49, 50
We deliver within two working days by 5.30pm to the following postcodes areas:
PA60 - 75, 78
We deliver within three working days by 5.30pm to the following postcode areas:
KW16 - non Town
PH30, 41 - 44
We can’t guarantee delivery by 9am to Jersey, Herm, Sark, Alderney and addresses on Isle of Man outside the IM1 postcode area.
Some businesses won't accept Saturday deliveries, including:
- building societies
- travel agents
- Post Office® branches
We can't guarantee Saturday delivery to Herm, Sark and Alderney
When we deliver your item we will collect a signature from the recipient or someone at their address. We will then update our online Track & Trace tool with details of the delivery date and time, providing a scan of the signature that you can view.
What can I do if the item is shown as delivered, but it hasn't been received?
- Check whether the item was sent using a service that gets a signature on delivery. If it was, do you recognise the name or signature of the person who signed for it? The signature will be provided by the person who accepted the delivery and not always the person on the address label.
- If the item was sent to your home, ask anyone else living there if they accepted the delivery. Please also check if the item has been left with a neighbour, or in your designated Safeplace if you have one.
We restrict or prohibit certain items from our network. You are advised to carefully read the restrictions on items like:
- Perfumes or aftershaves
- Nail varnish, polish or gel
Remember that you’ll need to allow time to get a certificate of posting for your Special Delivery Guaranteed item.
At a Post Office®
The latest acceptance time depends partly on the Post Office® you choose to use. Check opening times using Services near you.
Please try to arrive:
- at least an hour before the Post Office® closes
- no later than 4.30pm even if the Post Office® has a later closing time
- no later than 11:00am if the Post Office® has a half day closing time.
Ask for further advice in person at your Post Office®.