Track and Trace - Track your Item

Strictly necessary cookies are essential to enable you to move around this Website and use its features and/or services. These cookies allow this Website to provide services at the request of users.

This Website use strictly necessary cookies to:

• Identify you as being logged in to this Website
• Remember the goods and services you ordered when you get to the checkout page
• Remember things like information you've entered on order forms when you navigate to different pages during your session on this Website
• Remember things like service selections you have made which are essential for us to provide you with services you have requested
• Make sure you connect to the right service on our website when we make any changes to the way the website works

Performance cookies allow us to update this Website to cater for Website user preferences and improve performance. They collect information about how this Website is used, e.g. which pages users visit most often and where error messages are delivered. These cookies don't collect information that identifies individuals. All information is aggregated and therefore anonymous.

This Website use performance cookies to:

• Provide statistics on how this Website is used (including selections that you have made and goods and services that you have viewed, during your use of this Website)
• See how effective our adverts are
• Enable us to track and improve this Website by analysing visitor behaviour and results.
• Improve the management and performance of tags on this Website.

Functional cookies allow this Website to remember choices you make, e.g. your user name, log in details and language preferences and any customisations you make to Website pages during your visit. They are necessary to provide features and services specific to individual users.

This Website use functional cookies to:

• Identify you as having consented to use of cookies by this Website
• Remember settings you've applied (such as layout, text size, preferences and colours)
• Remember selections you have made (such as search functions and results, and goods and services)
• Apply customised content segments to individual users
• Apply users' individual service specifications (such as usage or credit allowance)
• Share information with partners to provide a service on our website. The information shared is only to be used to provide the service, product or function and not for any other purpose

These cookies collect information about your browsing habits on this Website in order to make advertising both on this Website and other websites you subsequently visit relevant to you and your interests, to limit the number of times those adverts are served to you and to help measure the effectiveness of advertising campaigns.

• Google / DoubleClick
  (you can learn more about how these cookies operate here: http://www.google.com/intl/en-GB/policies/technologies/ads/)
• Facebook
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• Turn Audience
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• Crimtan
  This cookie is used on the Marketreach.co.uk and RoyalMail.com MarketReach site sections. Its purpose is to create anonymous user profiles which enables us to deliver advertising that might be more relevant to you.
  (you can learn more about how these cookies operate here: https://crimtan.com/privacy/)
• RocketFuel
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  http://rocketfuel.com/privacy/)
• Lead Forensics
  Where available Royal Mail will connect IP addresses to businesses that they are registered to, and may use the information for sales and marketing purposes through the use of Lead Forensics website tracking technology.
  (you can learn more about how these cookies operate here:  https://www.leadforensics.com/privacy-and-cookies)
• Infinity Cloud
  This analytics cookie is used on the Mailmen.co.uk and RoyalMail.com MarketReach site sections. Its purpose is to understand the effectiveness of advertising that generated in-bound calls to Royal Mail related to marketing services offered.
  (you can learn more about how these cookies operate here: https://www.infinity.co/uk/privacy-policy)
• Decibel Insight
  In order to provide better content and service, this site uses the Decibel Insight web analytics service. Decibel Insight may record actions and movement, as well as basic interactions with website forms. Its purpose is to understand points of friction during your visit that will inform future enhancements or initiate additional support features.
  (you can learn more about how these cookies operate here: https://www.decibelinsight.com/privacy-policy)
• LinkedIn
  This cookie is used on the Marketreach.co.uk and RoyalMail.com MarketReach site sections. Its purpose is to create anonymous user profiles which enables us to deliver advertising that might be more relevant to you. (you can learn more about how these cookies operate here: https://www.linkedin.com/legal/cookie-policy)
• Twitter
  This cookie is used on the Marketreach.co.uk and RoyalMail.com MarketReach site sections. Its purpose is to create anonymous user profiles which enables us to deliver advertising that might be more relevant to you. (you can learn more about how these cookies operate here: https://help.twitter.com/en/rules-and-policies/twitter-cookies)
• Eloqua (Oracle)
  In order to provide better communications and marketing services, this website uses the Eloqua marketing automation platform for email marketing purposes. We use cookies to recognise visitors and record demographic and behavioural information for customers and prospects. (You can learn more about how these cookies work here: https://www.oracle.com/uk/legal/privacy/privacy-policy.html)
• Tealium AudienceStream
  We use AudienceStream; a visitor data management platform, which uses cookies and other identifiers to recognise visitors to our websites. The purpose of this technology is to create a consolidated view of user interactions, in order to manage our communications. This helps ensure that our communications are relevant, timely and specific to the interests of the user. (You can learn more about how these cookies work here: https://tealium.com/privacy)
   
• Captify/AddNexus
  This cookie is used on the MarketReach.co.uk website and MarketReach’s sections of the RoyalMail.com website. Its purpose is to create anonymous user profiles which enables us to deliver advertising that might be more relevant to you. Captify utilises technology supplied by AddNexus to serve and process the cookie. (You can learn more about how these cookies work here: http://www.captify.co.uk/privacy-policy-opt) and https://www.appnexus.com/en/company/cookie-policy)
   
• You can also manage many organisations’ cookies used for online advertising at http://www.youronlinechoices.com/uk/your-ad-choices

In order to provide better content and services, this website also uses the Trustpilot customer review service. Trustpilot contacts users with an invitation to leave feedback on their experiences with Royal Mail. Its purpose is to understand customer views and to use these to inform future enhancements to the website. If you place an order, your email address may be securely shared with Trustpilot so that they can contact you. If you do not wish to be contacted further you can unsubscribe from the service by clicking the email unsubscribe link. You can find more information about Trustpilot here: https://uk.trustpilot.com/