Want to keep up-to-date with Royal Mail daily collection and delivery services? Simply visit royalmail.com/serviceupdates, where you can also sign up to receive email alerts about service-affecting issues in your area.
On 2 January 2019, we will make changes to some of our terms and conditions. Please see royalmail.com/termschanges for further information.
All Royal Mail Business Account products and services are subject to our General terms and conditions, and associated terms which are available for you to view online.
Our four main terms and conditions documents are listed below, followed by links to specific terms for products and user guides.
On the right hand side of the page you will find useful links to recent terms changes, non-contract products and services, current prices, along with some helpful videos and guides to get you up and running.
| Document | Last updated |
|---|---|
| Royal Mail general terms and conditions | October 2018 |
| Royal Mail specific terms for parcels | November 2018 |
| Royal Mail specific terms for international | October 2018 |
| Royal Mail specific terms for marketing | September 2018 |
Products referenced in the above terms and conditions documents also have their own user guides, which you can access by clicking on the links below.
|
Parcel products |
Marketing, publishing and general correspondence products |
International products |
Other products under the General Terms |
| Royal Mail Parcels user guide |
Royal Mail Advertising Mail® Sustainable® Advertising Mail Royal Mail Publishing Mail® Royal Mail Business Mail® Other Marketing, publishing and general correspondence products |
International Business Mail International Business Parcels International Tracked Returns |
Response Services Pre-sorted Delivery and Early Extraction Early Collect |
Products not covered by the Royal Mail general terms and conditions
The products listed below are not covered by the Royal Mail general terms and conditions. You can click on each link to learn more about that product.