Redelivery

Received a 'Something for you' card? Arrange to have your item redelivered

Redelivery

Received a 'Something for you' card? Arrange to have your item redelivered

Please note: Between now and Christmas, we’re delivering parcels up until 9.00pm and you may get two deliveries in one day. We’ll aim to deliver on your chosen day. If we can’t – because of the continued effects of Coronavirus on our people and ways of working – we’ll deliver as soon as possible. Sorry for any inconvenience.

Sometimes we can't deliver an item to you because nobody was there to sign for it, or if it was too big for your letterbox. We know you can't always get to your local delivery office to collect it, so we are happy to make a Redelivery:

  • free to your own address
  • free to another address in your postcode area
  • or for a small fee - to your local Post Office® branch.

Book a Redelivery

Further information

Missed a delivery?

There are four options for you to get the item you missed:

  1. Arrange a free redelivery to your house.
     
  2. Arrange a free redelivery to an alternative local address.
     
  3. Arrange a redelivery to a Post Office® for a nominal fee and collect it from there.
     
  4. Want your item as soon as possible? Then pick it up in person from your local delivery office - the address will be on the Something for you card

 

18 days

We hold items for 18 calendar days before returning them to their sender, so any Redelivery date must be within 18 calendar days of the first delivery attempt.

48 working hours notice is required for a Redelivery. If you need the item earlier you can collect it from the address shown on the 'Something for you' card the next working day. 

 

Exceptions

For security reasons, Special Delivery Guaranteed items and international items which require a signature cannot be redelivered to another address.

To keep your mail as secure as possible, we require proof of identification to be shown when it is collected from a Royal Mail delivery office or a Post Office®.

Please ensure you take with you:

  1. The Something for you Opens in new window card or Fee to Pay Opens in new window card
  2. AND one of the following in the name of the person the item is addressed to:
  • Credit or debit card.
  • Bank or building society cheque/savings book.
  • Valid Passport.
  • Driving Licence.
  • NHS Medical Card.
  • Photo Identity Card (Foreign National, Military, Police Warrant, Royal Mail Employee, NHS or senior citizen bus pass).

 

If you're collecting mail for someone else, please bring the card and one of the above items in the name of the person the item is addressed to.

If the above is not available in the name of the person the item is addressed to, the person collecting the item will need to bring:

  1. The Something for you card or Fee to pay card
  2. Photo ID of themselves (driving licence*, passport, foreign national ID, military ID card, police warrant card, Royal Mail employee card, NHS medical card or senior citizen bus pass)
  3. Proof they live at the specific address the card was delivered to (driving licence*, bank statement, television licence, utility bill or home insurance certificate)

* We will accept a photocard driving licence as both photo ID and proof of address.

Only original, recent documents will be accepted.

For a fee of 70p per item* you can arrange a redelivery of your item to your local Post Office® branch. This is payable when you collect your item.

Before you visit the Post Office® to collect your item

  • Check the proof of identification you'll need (see the identification section on this page).
  • Check the branch opening hours using our Services Near You

*We may vary this charge from time to time

Worried your unopened post will tell people you're away?

Let us look after your mail until you return.

Find out more about Keepsafe™

 

Redelivery

Moving house? Then it's time to redirect your mail?

Redirection will forward your mail and protect you from fraud.

Why Redirection is important to you

 

Redelivery