Cookies Policy

Royal Mail Group Limited (“we”) uses cookies and similar technologies on each website that we operate. The technologies that we use include JavaScript tags, pixels, local storage, and web beacons, though for simplicity in this Policy we use the generic term “cookies” to mean all and any of them.

This Policy concerns the royalmail.com domain, and associated subdomains, and Royal Mail-branded mobile applications, whose use of these technologies is explained further here. The websites which this Policy concerns are collectively referred to here as the “Website”.

We use cookies for a range of purposes. They help us to present the Website to you, provide important functions (like our shop), and analyse how you arrive at and use the Website. We may also use some cookies to tailor adverts to you when you are on the Website, and when you are browsing other websites. 

Cookies provide us with information about how the Website is used so we can keep it as up to date, relevant and error free as possible.

 If you would like to amend your cookie consent preferences, please navigate to our homepage and click on the ‘Change Consent Preferences’ module at the bottom of the web page. 

Further information about the types of cookies in use on the Website is set out below.

The types and categories of cookies we use

Cookies enable a small amount of data to be stored on your device when you access websites and mobile applications on the internet. Cookies can be either:

• Session cookies - these expire when you close your browser and do not remain on your device; or
• Persistent cookies - these are stored in the longer-term on your device. They are normally used to make sure the site remembers your preferences.

The cookies that we use on the Website can be categorised as follows:

• "Strictly necessary" cookies are used to enable the basic functions of the Website, like security.
• "Functional cookies" allow the Website to remember the choices you make.
• “Performance” cookies support our analysis of the Website’s performance; and
• “Targeting or advertising” cookies help us and Third Parties to personalise content and tailor advertisements for you.

You can find more information about each of these categories of cookie below.
 

Your choices in relation to cookies

When you first visit the Website, you will be asked to confirm whether you agree to functional, performance and targeting/advertising cookies being placed on your device. You can change your choices at any time by clicking on the “Change Consent Preferences” link at the bottom of the Website.

At the same time, a small number of strictly necessary cookies will be placed on your device automatically in order to allow the Website to function.  

Please note that if you choose not to accept cookies, or if you configure your browser settings to reject all cookies (including strictly necessary cookies), certain functions and services on the Website may not be available to you. This will also affect our ability to update the Website to cater for your preferences and improve the Website’s performance.

The types of cookies we currently use on the Website are set out in more detail below:

Strictly necessary cookies

Strictly necessary cookies are used to enable the basic functions of this website like security.  As these cookies are essential, they cannot be switched off. 

The Website uses strictly necessary cookies to:

• Identify you as being logged in to the Website
• Remember the goods and services you ordered when you get to the checkout page
• Remember things like information you've entered on order forms when you navigate to different pages during your session on the Website
• Remember things like service selections you have made which are essential for us to provide you with services you have requested
• Make sure you connect to the right service on the Website when we make any changes to the way the Website works
• Identify you as having consented to use of other cookies on the Website

Functional cookies

Functional cookies are used to remember information you provide when you browse the Website, as well as your choices. For example, they are used to store your username, log in details and language preferences, and any customisations you make to Website pages during your visit. They are necessary to provide features and services specific to individual users.

The Website uses functional cookies to:

• Remember settings you've applied (such as layout, text size, preferences and colours)
• Remember selections you have made (such as search functions and results, and goods and services)
• Apply customised content segments to individual users
• Apply users' individual service specifications (such as usage or credit allowance)
• Share information with our trusted third parties' who helps us to provide a service on the Website. The information shared is only to be used to provide the service, product or function and not for any other purpose
• Enable live help services, use of map and location services, video content for playback and site search functionality.

Performance cookies

Performance cookies allow us to update the Website to cater for user preferences and improve performance. They collect information about how the Website is used, e.g. which pages users visit most often and where error messages are delivered.

The Website uses performance cookies to:

• Provide statistics on how the Website is used (including selections that you have made, and goods and services that you have viewed, during your use of the Website)
• See how effective our adverts are
• Enable us to track and improve the Website by analysing visitor behaviour and results
• Improve the management and performance of tags on the Website
• To collect user opinions and feedback on the Website experience or products offered

To find out how to manage your cookies using browser settings for the most popular browsers see below.

Internet Explorer

Firefox

Google Chrome

Safari