Pay a Fee
Pay your fee online and arrange delivery for your items
Pay a fee for Royal Mail & Parcelforce deliveries
Received a ‘Fee to Pay’ card? Pay fees for your deliveries online
Did you know
You can now pay customs charges for both Royal Mail and Parcelforce Worldwide deliveries here. Simply follow the instructions below to pay customs charges online for both delivery services now.
Before you start
Please ensure you have these details to hand:
Fees explained
The charge you'll need to pay is shown on the "Fee to Pay" card. It has been calculated in the following way:
| Item size | Current price |
|---|---|
Letter/large letter No postage paid/Counterfeit stamp Insufficient postage paid Use of Non-barcoded stamp |
£5.00 £1.50 £2.50 |
Small parcel No postage paid/Counterfeit stamp Insufficient postage paid Use of non-barcoded stamp |
£7.00 £3.50 £3.50 |
| Medium parcel | £1.50 plus incremental postage rounded to the nearest 10 pence £10.00 fee applied to any Medium Parcel exceeding Length 61cm Width 46cm Depth 46cm and or Weight 20kg (please note, the measurements will include any packaging). |
Royal Mail is required by law to present all items arriving from outside the UK to Border Force. This mail may be checked by them and be subject to customs charges.
Any charges are calculated and applied by Border Force on behalf of HM Revenue & Customs (HMRC). These charges aren't applied by Royal Mail.
The charges depend on the contents, where the item came from and who sent it. Letters, postcards and parcels containing only documents are normally exempt.
For items sent through the post, Royal Mail pay HMRC any import VAT and Customs Duty on your behalf. This ensures you receive your item as quickly as possible.
We'll then send you a Fee to pay card. This shows how much you need to pay before you can receive your item. Royal Mail Group will also charge a customs handling fee as below:
- £8 Royal Mail Products
- £12 Parcelforce Products
For goods valued over £900 a full customs declaration is required, and a £25 handling fee applies. This will be done in house by our Parcelforce Worldwide Central Clearance Bureau (CCB) on your behalf irrespective of the service used.