Our Customer Support services will be unavailable from 3pm on 11 July until 8am on 13 July while we carry out an essential technology update. We apologise for any inconvenience and appreciate your patience during this time.
We’re currently aware of an issue affecting a small number of customers who have received a Fee to Pay card or letter for items requiring a customs charge. In some cases, the barcode number on the card may not be recognised by our system.
If you see an error when entering your barcode number: 1. Select “Customs Charge”. 2. Then choose “Enter Card Details in red” under the “Don’t have a barcode number” section. 3. Follow the instructions to complete your payment.
