We’re currently aware of an issue affecting a small number of customers who have received a Fee to Pay card for items requiring a customs charge. In some cases, the barcode number on the card may not be recognised by our system.

If you see an error when entering your barcode number:
1. Select “Customs Charge”.
2. Then choose “Enter Card Details in red” under the “Don’t have a barcode number” section.
3. Follow the instructions to complete your payment.