Service Update

Royal Mail operates an air, rail and road network to move letters and parcels between our distribution hubs, mail processing centres and delivery offices around the UK. Here we let you know about any significant issues in our logistics operation.

Air
Our air network services operated to schedule over the last 24 hours.

Rail
Our rail network services operated to schedule over the last 24 hours.

Road
Our road network services operated to schedule over the last 24 hours.

Mail Centres
The Mail Centres below reported not all mail was processed or despatched to schedule over the last 24 hours. As a result, some mail may be delivered later than planned.

• Dorset Mail Centre: Some mail posted in parts of the BH and DT postcode areas, due for delivery today in other parts of the UK.
• Warrington Mail Centre: Some mail posted in parts of the CW, L, WA and WN postcode areas, due for delivery today in other parts of the UK

Deliveries are operating as normal across the UK today. We aim to deliver to all addresses we have mail for, six days a week. In a small number of local offices, this may temporarily not be possible due to local issues such as high levels of sick absence, resourcing, or other local factors. In those cases, we will rotate deliveries to minimise the delay to individual customers. We also provide targeted support to those offices to address their challenges and restore our service to the high standard our customers would normally receive.

We're sorry for any inconvenience and thank you for your understanding. We will regularly update customers on the offices most impacted here:

• Bristol East DO (BS5)
• Bristol South DO (BS3, BS13 and BS41)
• Chulmleigh SPDO (EX18)
• Kidlington DO (OX5 and OX20)
• Patchway DO (BS32, BS34 and BS35)
• Teddington DO (TW11)
• Wrington DO (BS40)
• Yatton SUDO (BS49)

If you need to collect an item for which we've left a 'Something for You' card, please check royalmail.com/services-near-you for details of our Customer Service Point locations and opening hours.

Royal Mail and the Isle of Man Post Office have made the joint decision to remove the postal flight service from Monday 16 October, and instead use the road and pre-existing ferry service to send and receive post from the island.

All mail to and from the island will be delivered by ferry from Monday 16 October 2023.

How does the weather affect my deliveries? 

When there is severe weather - such as significant snowfall, icy conditions or localised flooding - your street or some of the roads on route to your address may become too dangerous to access. We will always make every attempt to get your mail to you daily, if it’s safe for us to do so. Our postmen and women may start their rounds but are unable to finish them because of issues along the way. Conditions can improve or deteriorate quickly, so we undertake risk assessments throughout the day to ensure we’re doing all we can to get to as many addresses as possible. And we always work hard to return to full services as quickly as it’s safe for us to do so. 

Will my business mail be collected today? 

If we think there’s anything that may prevent us from collecting your business mail – whether that’s due to resourcing issues, severe weather or unplanned road closures - we’ll make every effort to let you know. This could be by telephone from one of our local collection managers, or an email from our Customer Service Team. We’ll get in touch even if we can’t say for certain if we’ll get to you or not as the disruptive issues continue to change, because we know how important it is that you have information so you can plan. Every effort is made to be there for you and to ensure we let you know if there’s a chance we won’t be.  

Public and local holidays

We deliver and collect your mail on most days of the year, including Saturdays. However, we don’t usually deliver or collect on public or local holidays. (Please note: Local holidays are subject to change).

Please use the links below to see the public and local holidays and how they will affect our services.

England and Wales 2023

Northern Ireland 2023 

Scotland 2023

England and Wales 2023

Northern Ireland 2023

Scotland 2023

To find out about the latest incidents affecting post across the world, please visit our International Incident Bulletin page.

Delivery of international export items may take slightly longer than usual. Customers using International Tracked can see additional tracking information for items on the overseas’ posts tracking websites – see here.

Customers sending items requiring a customs declaration (such as goods or gifts) internationally are asked to purchase postage online, through shipping solutions or over the counter at Post Office branches rather than using stamps or meters.

Keep up to date with information about Royal Mail services in your local area. Sign-up  to receive our service alerts.