Service Update

Wednesday 1 February 2023

Delivery and collection services will take place across the UK today.

ROYAL MAIL INTERNATIONAL EXPORT SERVICES

We continue to make progress in exporting an increasing number of items to a growing number of international destinations, using alternative solutions and systems not affected by the recent cyber incident. 

Our focus has been on despatching the export parcels and letters which were in our network before the cyber incident. We have also been successfully despatching standard export letters since reinstating service on 18 January and International Tracked & Signed and International Signed letters and parcels since 26 January. 

As a result of this progress and the further growing capability of our alternative export solutions, we have resumed our International Tracked services to all destinations for business customers and consumers buying postage through our online shipping systems. This includes letter, large letter and parcel formats of these services. Online shipping systems are now enabled for customers to select these services, print labels and send items.

We continue to ask customers not to submit any untracked export parcels into our network for the time being. 

At this time, we are still unable to process new Royal Mail parcels purchased through Post Office branches. Customers can still access the following export services through Post Office branches: 
•    Sending export parcels through Parcelforce Worldwide 
•    Dropping off items they have labelled online, and
•    Purchasing our International standard and economy letter format service.

We are working hard to resume more services through Post Office branches and will provide further updates on these services as soon as possible. Import operations continue to perform a full service with some minor delays. Domestic services are unaffected.
 
We’re sorry for the disruption this incident is causing impacted customers. Our teams are continuing to work around the clock to reinstate the remaining export services for letters and parcels as quickly as we can.
 

Click the links below, for a daily round-up of our operation.
 

Royal Mail operates an air, rail and road network to move letters and parcels between our distribution hubs, mail processing centres and delivery offices around the UK. Here we let you know about any significant issues in our logistics operation.

Air
Last night, a runway closure at Stanstead airport meant flights to Belfast and Scotland could not go ahead as planned. Some mail was forwarded by our road network. As a result, some mail posted across the UK for delivery is the BT postcode area and parts of Scotland may arrive later than planned.

Rail
Our rail network services operated to schedule over the last 24 hours. 

Road
Our road network services operated to schedule over the last 24 hours.

Mail Centres
The mail centres below reported not all mail was processed or despatched to schedule over the last 24 hours.

  • Exeter Mail Centre: Some mail posted in other parts of the UK yesterday, due for delivery in the EX and TQ postcode areas.
  • Gatwick Mail Centre: Some mail posted in the BN and RH postcode areas yesterday, due for delivery across other parts of the UK.
  • Warrington Mail Centre: Some mail posted in the CW, L, WA and WN postcode areas yesterday, due for delivery across other parts of the UK.

Deliveries are operating as normal across the UK today. We aim to deliver to all addresses we have mail for, six days a week. In a small number of local offices, this may temporarily not be possible due to local issues such as high levels of sick absence, resourcing, or other local factors. In those cases, we will rotate deliveries to minimise the delay to individual customers. We also provide targeted support to those offices to address their challenges and restore our service to the high standard our customers would normally receive.

We're sorry for any inconvenience and thank you for your understanding. We will regularly update customers on the offices most impacted here:

  • Sandhurst DO (GU46-GU47)
  • Ulverston DO (LA12)

If you need to collect an item for which we've left a 'Something for You' card, please check royalmail.com/services-near-you Opens in new window for details of our Customer Service Point locations and opening hours.

How does the weather affect my deliveries? 

When there is severe weather - such as significant snowfall, icy conditions or localised flooding - your street or some of the roads on route to your address may become too dangerous to access. We will always make every attempt to get your mail to you daily, if it’s safe for us to do so. Our postmen and women may start their rounds but are unable to finish them because of issues along the way. Conditions can improve or deteriorate quickly, so we undertake risk assessments throughout the day to ensure we’re doing all we can to get to as many addresses as possible. And we always work hard to return to full services as quickly as it’s safe for us to do so. 

 

Will my business mail be collected today? 

If we think there’s anything that may prevent us from collecting your business mail – whether that’s due to resourcing issues, severe weather or unplanned road closures - we’ll make every effort to let you know. This could be by telephone from one of our local collection managers, or an email from our Customer Service Team. We’ll get in touch even if we can’t say for certain if we’ll get to you or not as the disruptive issues continue to change, because we know how important it is that you have information so you can plan. Every effort is made to be there for you and to ensure we let you know if there’s a chance we won’t be.  

 

Public holidays

We deliver and collect your mail on most days of the year, including Saturdays. However, we don’t usually deliver or collect on bank and public holidays.

Please use the links below to see the bank and public holidays and how they will affect our services.

England and Wales 2023

Northern Ireland 2023 

Scotland 2023

 

 

England and Wales 2023

Date Holiday Royal Mail 
 
Monday 2 January Bank Holiday - Due to New Year's Day on Sunday No collections or deliveries
Friday 7 April Good Friday No collections or deliveries
Monday 10 April Easter Monday No collections or deliveries
Monday 1 May Early May Bank Holiday No collections or deliveries
Monday 8 May Coronation of King Charles III No collections or deliveries
Monday 29 May Spring Bank Holiday No collections or deliveries
Monday 28 August Summer Bank Holiday No collections or deliveries
Monday 25 December Christmas Day No collections or deliveries
Tuesday 26 December Boxing Day No collections or deliveries

 

Northern Ireland 2023

 
Date Holiday Royal Mail Services
Monday 2 January Bank Holiday - Due to New Year's Day on Sunday No collections or deliveries
Friday 17 March St Patrick's Day No collections or deliveries
Friday 7 April Good Friday No collections or deliveries
Monday 10 April Easter Monday No collections or deliveries
Monday 1 May Early May Bank Holiday No collections or deliveries
Monday 8 May Coronation of King Charles III No collections or deliveries
Monday 29 May Spring Bank Holiday No collections or deliveries
Wednesday 12 July Bank Holiday No collections or deliveries
Monday 28 August Summer Bank Holiday No collections or deliveries
Monday 25 December Christmas Day No collections or deliveries
Tuesday 26 December Boxing Day No collections or deliveries

 

Scotland 2023

Monday 2 and Tuesday 3 January New Year's Day Bank Holidays No collections or deliveries
Friday 7 April Good Friday Normal collections and deliveries
Monday 1 May Early May Bank Holiday No collections or deliveries
Monday 8 May Coronation of King Charles III No collections or deliveries
Monday 29 May Spring Bank Holiday No collections or deliveries
Monday 7 August Summer Bank Holiday No collections or deliveries
Thursday 30 November St. Andrew's Day No collections or deliveries
Monday 25 December Christmas Day No collections or deliveries
Tuesday 26 December Boxing Day No collections or deliveries

To find out about the latest incidents affecting post across the world, please visit our International Incident Bulletin page.

For up-to-date detailed information about our services during and around Industrial Action, please visit royalmail.com/latest-news Opens in new window.

Keep up to date with information about Royal Mail services in your local area. Sign-up Opens in new window to receive our service alerts.