Service Update

Royal Mail operates an air, rail and road network to move letters and parcels between our distribution hubs, mail processing centres and delivery offices around the UK. Here we let you know about any significant issues in our logistics operation.

Air
Our air network services operated to schedule over the past 24-hours.

Rail
Our rail network services operated to schedule over the past 24-hours.

Road
Our road network services operated to schedule over the past 24-hours.

Mail Centres
All our mail centres reported mail was processed and despatched to schedule over the past 24-hours.

We aim to deliver to all addresses we have mail for, six days a week. In a small number of local offices, this may temporarily not be possible due to local issues such as high levels of sick absence, resourcing, or other local factors. In those cases, we will rotate deliveries to minimise the delay to individual customers. We also provide targeted support to those offices to address their challenges and restore our service to the high standard our customers would normally receive.

We're sorry for any inconvenience and thank you for your understanding. We will regularly update customers on the offices most impacted here:

• Alnwick DO (NE66 to NE71)
• Banbury DO (OX15 to OX17)
• Boston DO (PE20, PE21 and PE22)
• Durham DO (DH1, DH6, DH7, DH97 - DH99)
• Heywood DO (OL10)
• Hull Malmo Road DO (HU6 - HU8, HU11, HU16 and HU20)
• Hungerford DO (RG17)
• Huntingdon DO (PE26 - PE29)
• Lanark DO (ML11 and ML18)
• Leicester East DO (LE1, LE2, LE5, LE7 and LE21) 
• Maghull DO (L31)
• Manchester South East DO (M11 to M13 and M18)
• Sleaford DO (NG34)
• Southgate DO (N14)

If you need to collect an item for which we've left a 'Something for You' card, please check royalmail.com/services-near-you for details of our Customer Service Point locations and opening hours.

Services are recovering following the recent severe weather disruption. The majority of services are running as usual and we're working hard to maintain and recover our services where it's safe to do so. 

The safety of our people is a priority and services will be reviewed throughout the day.

• AB13, AB14, AB32, AB51, AB52 
• BD1 to BD4, BD7 to BD10, BD12, BD20 to BD22
• BT70, BT75 to BT77
• CA7
• DH8
• G43, G46, G52, G53, G78
• HD6, HD9,
• HG1 to HG3
• HX1 to HX6
• NG34
• OL11 to OL16
• S6 and S35

How does the weather affect my deliveries? 

When there is severe weather - such as significant snowfall, icy conditions or localised flooding - your street or some of the roads on route to your address may become too dangerous to access. We will always make every attempt to get your mail to you daily, if it’s safe for us to do so. Our postmen and women may start their rounds but are unable to finish them because of issues along the way. Conditions can improve or deteriorate quickly, so we undertake risk assessments throughout the day to ensure we’re doing all we can to get to as many addresses as possible. And we always work hard to return to full services as quickly as it’s safe for us to do so. 

Will my business mail be collected today? 

If we think there’s anything that may prevent us from collecting your business mail – whether that’s due to resourcing issues, severe weather or unplanned road closures - we’ll make every effort to let you know. This could be by telephone from one of our local collection managers, or an email from our Customer Service Team. We’ll get in touch even if we can’t say for certain if we’ll get to you or not as the disruptive issues continue to change, because we know how important it is that you have information so you can plan. Every effort is made to be there for you and to ensure we let you know if there’s a chance we won’t be.  

Public and local holidays

We deliver and collect your mail on most days of the year, including Saturdays. However, we don’t usually deliver or collect on public or local holidays. (Please note: Local holidays are subject to change).

Please use the links below to see the public and local holidays and how they will affect our services.

England and Wales 2025

Northern Ireland 2025 

Scotland 2025

England and Wales 2025

Northern Ireland 2025

Scotland 2025 - Local Holidays are still to be confirmed

To find out about the latest incidents affecting post across the world, please visit our International Incident Bulletin page.

Customers sending items requiring a customs declaration (such as goods or gifts) internationally are asked to purchase postage online, through shipping solutions or over the counter at Post Office branches rather than using stamps or meters.

In addition to the Tracking information available through the Royal Mail website, senders and recipients may be able to access additional tracking information on the destination posts webpages.

Keep up to date with information about Royal Mail services in your local area. Sign-up  to receive our service alerts.