Service Update
Monday 27 March 2023
Delivery and collection services will take place across the UK today.
ROYAL MAIL INTERNATIONAL EXPORT SERVICES
Following the restoration of Royal Mail International export services, delivery of international items may take slightly longer than usual. Customers using International Tracked services may notice different tracking information as items leave the UK. We are seeing delays to some tracking events in a small number of destinations. As we continue to work with our partners to resolve this, if you cannot see tracking information for your items it is likely to be available on the overseas’ posts tracking websites. Please see here for more information.
Customers sending items requiring a customs declaration (such as goods or gifts) internationally are asked to purchase postage online, through shipping solutions or over the counter at Post Office branches rather than using stamps or meters.
We’re sorry for the disruption this incident has caused affected customers.
Click the links below, for a daily round-up of our operation.
Royal Mail operates an air, rail and road network to move letters and parcels between our distribution hubs, mail processing centres and delivery offices around the UK. Here we let you know about any significant issues in our logistics operation.
Air
Our air network services operated to schedule over the weekend.
Rail
Our rail network services operated to schedule over the weekend.
Road
Our road network services operated to schedule over the weekend.
Mail Centres
The mail centres below reported not all mail was processed and despatched to schedule over the weekend.
- Dorset Mail Centre: Some mail posted on Friday in the BH and DT postcode areas for delivery in other parts of the UK.
- Exeter Mail Centre: Some mail posted on Friday across other parts of the UK for delivery in the EX and TQ postcode areas.
Deliveries are operating as normal across the UK today. We aim to deliver to all addresses we have mail for, six days a week. In a small number of local offices, this may temporarily not be possible due to local issues such as high levels of sick absence, resourcing, or other local factors. In those cases, we will rotate deliveries to minimise the delay to individual customers. We also provide targeted support to those offices to address their challenges and restore our service to the high standard our customers would normally receive.
We're sorry for any inconvenience and thank you for your understanding. We will regularly update customers on the offices most impacted here:
- Banbury DO (OX15, OX16 and OX17)
- Barking DO (IG11)
- Braintree DO (CM6, CM7and CM77)
- Bristol South DO (BS3, BS13 and BS41)
- Camberley DO (GU15, GU16, GU17 and GU95)
- Clevedon DO (BS21)
- Enfield DO (EN1-EN3)
- Farnham DO (GU9 and GU10)
- Harlow DO (CM17 to CM20 and CM92)
- Hendon DO (NW4)
- Patchway DO (BS32, BS34 and BS35)
- Portishead DO (BS20)
- Sandhurst DO (GU46 and GU47)
- West Byfleet DO (KT14)
- Winterbourne DO (BS36)
- Yatton DO (BS49)
If you need to collect an item for which we've left a 'Something for You' card, please check royalmail.com/services-near-you for details of our Customer Service Point locations and opening hours.
How does the weather affect my deliveries?
When there is severe weather - such as significant snowfall, icy conditions or localised flooding - your street or some of the roads on route to your address may become too dangerous to access. We will always make every attempt to get your mail to you daily, if it’s safe for us to do so. Our postmen and women may start their rounds but are unable to finish them because of issues along the way. Conditions can improve or deteriorate quickly, so we undertake risk assessments throughout the day to ensure we’re doing all we can to get to as many addresses as possible. And we always work hard to return to full services as quickly as it’s safe for us to do so.
Will my business mail be collected today?
If we think there’s anything that may prevent us from collecting your business mail – whether that’s due to resourcing issues, severe weather or unplanned road closures - we’ll make every effort to let you know. This could be by telephone from one of our local collection managers, or an email from our Customer Service Team. We’ll get in touch even if we can’t say for certain if we’ll get to you or not as the disruptive issues continue to change, because we know how important it is that you have information so you can plan. Every effort is made to be there for you and to ensure we let you know if there’s a chance we won’t be.
Public holidays
We deliver and collect your mail on most days of the year, including Saturdays. However, we don’t usually deliver or collect on bank and public holidays.
Please use the links below to see the bank and public holidays and how they will affect our services.
England and Wales 2023
| Date | Holiday | Royal Mail |
|---|---|---|
| Monday 2 January | Bank Holiday - Due to New Year's Day on Sunday | No collections or deliveries |
| Friday 7 April | Good Friday | No collections or deliveries |
| Monday 10 April | Easter Monday | No collections or deliveries |
| Monday 1 May | Early May Bank Holiday | No collections or deliveries |
| Monday 8 May | Coronation of King Charles III | No collections or deliveries |
| Monday 29 May | Spring Bank Holiday | No collections or deliveries |
| Monday 28 August | Summer Bank Holiday | No collections or deliveries |
| Monday 25 December | Christmas Day | No collections or deliveries |
| Tuesday 26 December | Boxing Day | No collections or deliveries |
Northern Ireland 2023
| Date | Holiday | Royal Mail Services |
|---|---|---|
| Monday 2 January | Bank Holiday - Due to New Year's Day on Sunday | No collections or deliveries |
| Friday 17 March | St Patrick's Day | No collections or deliveries |
| Friday 7 April | Good Friday | No collections or deliveries |
| Monday 10 April | Easter Monday | No collections or deliveries |
| Monday 1 May | Early May Bank Holiday | No collections or deliveries |
| Monday 8 May | Coronation of King Charles III | No collections or deliveries |
| Monday 29 May | Spring Bank Holiday | No collections or deliveries |
| Wednesday 12 July | Bank Holiday | No collections or deliveries |
| Thursday 13 July | Non-service day | No collections or deliveries |
| Monday 28 August | Summer Bank Holiday | No collections or deliveries |
| Monday 25 December | Christmas Day | No collections or deliveries |
| Tuesday 26 December | Boxing Day | No collections or deliveries |
Scotland 2023
| Monday 2 and Tuesday 3 January | New Year's Day Bank Holidays | No collections or deliveries |
|---|---|---|
| Friday 7 April | Good Friday | Normal collections and deliveries |
| Monday 10 April | Easter Monday | No collections or deliveries |
| Monday 1 May | Early May Bank Holiday | No collections or deliveries |
| Monday 8 May | Coronation of King Charles III | No collections or deliveries |
| Monday 29 May | Spring Bank Holiday | No collections or deliveries |
| Saturday 10 June | Local Holiday | No collections or deliveries in the TD9 postcode area |
| Saturday 17 June | Local Holiday | No collections or deliveries in the TD7 postcode area |
| Saturday 24 June | Local Holiday | No collections or deliveries in the EH43 to EH46 postcode areas |
| Saturday 1 July | Local Holiday | No collections or deliveries in the TD1 and PA14-PA19 postcode areas |
| Saturday 8 July | Local Holiday | No collections or deliveries in the TD8 postcode area |
| Friday 28 July | Local Holiday | No collections of deliveries in the DG13 postcode area |
| Monday 7 August | Summer Bank Holiday | No collections or deliveries |
| Monday 28 August | Local Holiday | No collections or deliveries except in the following postcode areas: DG13, EH43-EH46, G, KA1-5, KA9-KA15, KA16-18, KA20-30, ML1-ML12, PA1-PA20, PA22-28, PA30-32, PA34, PA37-38, PA42, PA45, PA60, PH1, PH2, PH14, TD1 and TD7-9 |
| Monday 25 December | Christmas Day | No collections or deliveries |
| Tuesday 26 December | Boxing Day | No collections or deliveries |
To find out about the latest incidents affecting post across the world, please visit our International Incident Bulletin page.
For up-to-date detailed information about our services during and around Industrial Action, please visit royalmail.com/latest-news 
.
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