Service Update

We aim to deliver to all addresses we have mail for, six days a week. In a small number of local offices, this may temporarily not be possible due to local issues such as high levels of sick absence, resourcing, or other local factors. In those cases, we will rotate deliveries to minimise the delay to individual customers. We also provide targeted support to those offices to address their challenges and restore our service to the high standard our customers would normally receive.

We're sorry for any inconvenience and thank you for your understanding. We will regularly update customers on the offices most impacted here:

• Aberdare DO (CF44, CF45)
• Ashington DO (NE22, NE62, NE63, NE64)
• Banbridge DO (BT32)
• Barry DO (CF62, CF63)
• Batley DO (WF5, WF15-WF17)
• Belfast East DO (BT4-BT6, BT16)
• Bridgend CF DO (CF31-CF33, CF35)
• Chichester DO (PO18-PO20)
• Deeside DO (CH5)
• Egremont DO (CA21-CA25, CA27)
• Glaisdale Parkway DO (NG7, NG8)
• Hull Central DO (HU1-HU3, HU5, HU9, HU12, HU19)
• Hyde DO (SK13, SK14, SK16)
• Johnstone DO (PA5, PA6, PA9, PA10, PA12)
• Leicester East DO (LE2, LE5-LE7)
• Lisburn DO (BT26-BT28)
• Mid Rhondda Ganol DO (CF39-CF40)
• Newcastle West DO (NE5, NE15)
• North Tyneside DO (NE25-NE30)
• Nuneaton DO (CV10-CV11, CV13)
• Orton Southgate DO (PE2, PE7-PE9)
• Pontefract DO (WF7, WF8, WF9, WF11)
• Ponteland DO (NE18-NE20)
• Pontyclun DO (CF72)
• Pontypridd DO (CF37, CF38, CF46)
• Prenton DO (CH43)
• Sandbach DO (CW11)
• Shepshed (LE12)
• Shrewsbury DO (SY1-SY5)
• Sleaford DO (NG34)
• Spennymoor DO (DL16-DL17)
• Sunderland DO (SR1-SR6, SR9)
• Swan House DO (LE1, LE3, LE7-LE9, LE19, LE95)
• Swindon DO (SN1-SN3, SN6, SN25-SN26, SN38. SN99)
• Tarporley DO (CW6)
• Towcester SUDO (NN12)
• Uddingston DO (G71)
• Waterlooville DO (PO7-PO8)

If you need to collect an item for which we've left a 'Something for You' card, please check royalmail.com/services-near-you for details of our Customer Service Point locations and opening hours.

Most services have now recovered following the recent severe weather. Some localised delays may still affect deliveries in the areas worst impacted by snow and ice, as we work to return to our normal service. We’re sorry for any inconvenience this may cause.

The following offices are still experiencing the impact of the recent severe weather:

Brierley Hill (DY5), Coleshill (B46), Dudley (DY1, DY2, DY3), Dyce (AB21), Eastwood (NG16), Inverurie (AB51, AB52), Kidderminster (DY10, DY11, DY12, DY14), Kingswinford (DY6), Kitts Green (B33, B34), Kittybrewster (AB24, AB25), Lichfield (WS7, WS13, WS14), Northfield (B31), Oakengates (TF2, TF10, TF11), Quinton (B17, B32), Redfern Park (B11, B12, B25, B26, B27), Rednal (B45, B48), Smethwick (B66, B67), Sutton Coldfield (B72–B76), Tipton (DY4), Wednesbury (WS10), Westhill (AB13, AB14, AB32).

Please note, this list is not exhaustive, and other areas may be affected by the weather warning. It is always best to check the Met Office website for the latest information.

How does the weather affect my deliveries? 

When there is severe weather - such as significant snowfall, icy conditions or localised flooding - your street or some of the roads on route to your address may become too dangerous to access. We will always make every attempt to get your mail to you daily, if it’s safe for us to do so. Our postmen and women may start their rounds but are unable to finish them because of issues along the way. Conditions can improve or deteriorate quickly, so we undertake risk assessments throughout the day to ensure we’re doing all we can to get to as many addresses as possible. And we always work hard to return to full services as quickly as it’s safe for us to do so. 
 

Will my business mail be collected today? 

If we think there’s anything that may prevent us from collecting your business mail – whether that’s due to resourcing issues, severe weather or unplanned road closures - we’ll make every effort to let you know. This could be by telephone from one of our local collection managers, or an email from our Customer Service Team. We’ll get in touch even if we can’t say for certain if we’ll get to you or not as the disruptive issues continue to change, because we know how important it is that you have information so you can plan. Every effort is made to be there for you and to ensure we let you know if there’s a chance we won’t be.  

Public and local holidays

We deliver and collect your mail on most days of the year, including Saturdays. However, we don’t usually deliver or collect on public or local holidays. (Please note: Local holidays are subject to change).

Please use the links below to see the public and local holidays and how they will affect our services.

England and Wales 2025

Northern Ireland 2025 

Scotland 2025

England and Wales 2026

Northern Ireland 2026 

Scotland 2026

England and Wales 2025

Northern Ireland 2025

Scotland 2025 

England and Wales 2026

Northern Ireland 2026

Scotland 2026 

Please note: Local Holiday dates in Scotland will be confirmed at a later date and added to this page.

To find out about the latest incidents affecting post across the world, please visit our International Incident Bulletin page.

Customers sending items requiring a customs declaration (such as goods or gifts) internationally are asked to purchase postage online, through shipping solutions or over the counter at Post Office branches rather than using stamps or meters.

In addition to the Tracking information available through the Royal Mail website, senders and recipients may be able to access additional tracking information on the destination posts webpages.

Keep up to date with information about Royal Mail services in your local area. Sign-up to receive our service alerts.