International Incident Bulletin

Last updated: 28th of May 2024


Welcome to our international incident bulletin; a roundup of any issues that may be impacting our parcel and letter services to and from countries around the world. We keep this information as up to date as possible, with information supplied to Royal Mail by the various foreign national postal authorities.

Service Update


Customers sending items requiring a customs declaration (such as goods or gifts) internationally should purchase postage online, through shipping solutions or over the counter at Post Office branches rather than using Postage Stamps or Meters.    

In addition to the Tracking information available through the Royal Mail website, senders and recipients may be able to access additional tracking information on the destination posts webpages.


Import operations continue to perform a full service.  


Import Control System 2 (ICS2) 


ICS2 is a regulatory change required by the EU, focused on continuing to improve the security of parcels shipped internationally. It allows customs authorities to identify items which may require control earlier in the supply chain and take the appropriate action. Sending countries must provide the required parcel/customs information. This means that any item that requires a customs declaration (including gifts, samples, goods and other categories) must have the relevant customs documentation attached and associated Electronic Data must also be supplied. You can use an approved Royal Mail or Third-Party Shipping Solution where this is captured so you can continue exporting with the required compliant electronic data. From the 1st July 2023 any items containing goods that do not have mandatory data fields completed will be at risk of being delayed, returned, or even destroyed. Please see here or here for more information.

Recently Updated

  • South Africa 
  • Japan
  • Iceland
  • Chile 
  • Israel
  • Haiti
  • Madagascar 
  • Kazakhstan 
  • Brazil
  • New Caledonia
  • Italy


Start date: 9 August 2021
Latest update: 23 August 2021
End date: Ongoing
Incident: No available route

Original Incident
There is currently no route to Afghanistan as carriers have cancelled flights since Monday 16th August 2021.

Start date: 1 May 2024
Latest update: 8 May 2024
End date: To be advised
Incident: Severe Weather & Flooding

Brazil Post have informed us that two weeks of severe weather have caused extensive floods in the state of Rio Grande do Sul, including the state capital of Porto Alegre.

As a result, the collection and delivery of all mail types are disrupted for postcodes 9****-*** until the situation returns to normal.

Start date: 29 January 2024
Latest update: 7 February 2024
End date: To be advised
Incident: Wildfires

Chilean Post have informed that its operations in the Valparaíso region are currently disrupted by a number of fires with shipments to and from the region being delayed by at least 24 hours.

The following areas will not have home delivery services until further notice: 

Viña del Mar:-

Canal Beagle, Villa Dulce, Limonares, Villa Independencia, Villa Hermosa, El Olivar, El Salto, Chorrillos,

Santa Julia, Miraflores, Achupallas, Reñaca Alto, Villa La Cruz, Rukán.

Quilpué: - Canal Chacao, Pompeya norte/sur, Villa Olímpica, Colina de Oro, Población Argentina, Paso hondo, Los Pinos

Villa Alemana: Fundo El Rincón, Las Acacias

Items sent to the above areas will be delivered to the nearest branch for pickup. The operating hours of some Correos Chile branches may also be shortened where necessary, leading to delays in the transportation, collection and delivery of all mail types.

Start date: 28 August 2023
Latest Update: 31 August 2023
End date: Ongoing
Incident: Infrequent Despatch

Please note that customers currently using our Tracked Heavier services to The Falklands may experience delays. Dispatch is infrequent and longer transit times should be expected. This will also effect the tracking events which you may typically expect to see as part of this service. We apologise for any inconvenience this may cause.

Start date: 1 March 2024
Latest update: 25 March 2024
End date: To be advised
Incident: Service Suspension

Due to civil unrest locally, both air and sea carriers have stopped servicing this route at present. As a result of this, despatch to Haiti is suspended until further notice. Any items already in the pipeline will be returned to senders.

Start date: 6 November 2023
Latest Update: 19 January 2024
End date: Ongoing
Incident: Earthquake and Volcanic Activity 

Icelandic Post have advised that a new volcanic eruption started just north of Grindavik in the Reykjanes peninsula on Sunday 14th January 2024.

It is deemed likely that more eruptions will occur around the town in the coming weeks, hence It is unlikely that habitants will be allowed to return to live in Grindavik in the coming weeks or months.

Iceland Post has not delivered mail in the Grindavik area since the original evacuation 13th of November 2023 and due to the area being uninhabitable it seems unlikely it will be possible to deliver mail in Grindavik in the near future. We will provide any further updates on this as they become available.

Start date: 16 September 2021
Latest Update: 26 June 2023
End date: Ongoing
Incident: Customs Delays

Our service to Ireland is operating as normal. Items that require the payment of import taxes may take longer to be delivered as this is required before items are released from Irish customs.

Please note: Delivered Duties Unpaid items sent to Ireland are handled as follows:

•Where a mobile number and /or email is provided, the recipient will receive a text and / or email and a letter with the amount of tax to pay plus An Post’s processing fee.
•Where just the address has been provided, the recipient will receive a letter.

In both situations the recipient will receive instructions on how to pay and will have 16 working days to make the payment before the item is returned. The pay by date is included in the customer notification.All items are held in the Dublin Mail Centre Campus before being released, once payment is received. If payment is not received by the payment due date or the customer rejects the item then it is returned to sender.

IOSS HS Code Restrictions
The Irish Custom authority have notified us that they have relaxed their import controls on certain goods and HS codes. Customers sending items to Ireland via IOSS are advised to check the latest restricted HS Tariff codes implemented by Irish Customs. To access the list of restricted HS Tariff codes, please visit our Ireland Page.

Start date: 2 October 2023
Latest Update: 22 February 2024
End date: Ongoing
Incident: Security Situation

Security Situation

As a result of the current situation in Israel we are experiencing delays with many flight cancellations. This is a fluid situation and may change at short notice. Throughout the country, the retention period for unclaimed items has been extended to 30 days. All items are subject to delay and we will continue to provide updates as we receive them. 

Please note at this time, we are unable to accept items addressed to Gaza or Khan Yunis and The West Bank.

Start date: 15 May 2024
Latest update: 28 May 2024
End date: 1 June 2024
Incident: Sicily Catania Airport Night Closure

Post Italiane have informed us that there will be overnight closures of Catania airport in Sicily from May 20 to May 31.

As a result, mail traveling for delivery in Sicily may be delayed during this period.

Start date: 2 January 2024
Affecting postings from: 30th December 2023
End date: To be advised
Incident: Earthquake

Japan Post continue to accept mail but have notified us that the delivery of all types of items are currently being delayed owing to damage caused by the earthquake that struck the Hokuriku region on 1 January 2024

The worst affected areas are as follows and delays are likely to be experienced:

  • Niigata, Toyama, Ishikawa and Fukui areas
  • Parts of Hokkaido, Yamagata, Nagano and the Hyogo areas.

We will provide a further update as this becomes available

Start date: 21 March 2024
Latest update: 16 April 2024
End date: To be advised
Incident: Severe Weather 

Kazakhstan Post have informed us that severe weather conditions are causing floods in the regions of Aktobe, Kostanay, Akmola, Atyrau and North Kazakhstan, with emergency situations declared within the flood zone since the 29th March 2024.

As a result, the collection and delivery of all mail types are disrupted for postal codes 02****, 03****, 06****, 09****, 11**** and 15**** until situation improves and delays should be expected.

Start date: 2 July 2021
Latest Update: 26 June 2023
End date: Ongoing
Incident: Infrequent Service

Connecting flights to Kiribati have been available again since the 15th of December. However, please note this service is infrequent and therefore customers should expect items to take between 2-3 months to reach their final destination.

Start date: 20 March 2024
Latest update: 5 April 2024
End date: To Be Advised
Incident: Cyclone Gamane

Madagascar Post have informed us that the northern and eastern regions of Madagascar were severely Impacted by Cyclone Gamane on the 27 March 2024.

Floods are still impeding the movement of all mail types between the office of exchange and delivery offices in these regions and causing delays to delivery until further notice.

Start date: 24 February 2022
Latest Update: 27 February 2024
End date: To be advised
Incident: Airspace availability

Due to the situation in neighbouring Ukraine, we have been advised that Moldovan airspace is closed. We have an alternative route in place, however as this is a non-direct route please be advised that there may be short delays to the delivery of your item.

Start date: 1 May 2024
Latest update: 14 May 2024
End date: To be advised
Incident: Civil Unrest


New Caledonia Post have informed us that the country is currently experiencing riots and large-scale road blockages.

As a result, it has suspended its transport and delivery operations for domestic and international mail on all mail types and delays should be expected until further notice

Start date: 28 February 2022
Latest Update: 26 June 2023
End date: Ongoing
Incident: Service availability

We are still despatching postal items to Russia. We are continually monitoring the situation and will provide an update if there are any changes to our service moving forward.

No service since October 1991.

Start date: 1 October 2023
Latest update: 1 November 2023
End date: Ongoing
Incident: Delays

Please note that customers currently using our services to South Africa may experience delays. We are continuing to export as normal however are aware of extended processing times locally at present. We will provide further updates as they become available.

Start date: 5th July 2023
Affecting Postings: 12th April 2023
End date: Ongoing
Incident: Service Suspension

Restrictions on this route continue to be challenging owing to civil unrest in the country and as a result a full service suspension is now in place. Any items currently held in OEs are expected to be returned to sender. 

No service since December 2012.

Start date: 24 February 2022
Latest update: 28 October 2022
End date: To be advised
Incident: Service Availability

We continue to make regular mail despatch to Ukraine via our Postal Partners. Ukraine Post has updated that the country’s infrastructure has suffered severe damage. In areas without active hostilities, all Ukrposhta post offices will remain open. In places where there are power outages, Ukrposhta employees will hand out postal items and pay out money orders and upload the delivery data into the system at a later stage, once power and Internet access are restored. Sorting facilities are equipped with electricity generators to ensure uninterrupted work and maintain normal customs and sorting procedures. However, operationally there are likely to be delays until further notice.

No mail service to Donets 83-87, Luhansk 91-94 Crimea 95-98 and Sevestapol 99 since 2014.

No service since March 2015.