Take the effort out of sending parcels
With Parcel Collect, we'll pick up your parcels from your home, safeplace or work. We'll even bring your labels too.
Using Parcel Collect is simple…
Haven't bought your postage yet?
Simply buy your postage and book your collection
Bought postage already or have a pre-paid return?
- Book your collection online or via the Royal Mail App
- Choose for us to bring your label*, or print one yourself
- We'll collect!
Regularly selling online?
You can put all your orders from your online stores into your Click & Drop account and get your packages out the door in no time.
Send your sold items with ease
- Register and integrate your online accounts
- Buy your postage
- Book a collection – we’ll even bring your labels too*
Send your parcels with confidence.
We can take care of that too! You can arrange to leave your parcels in your nominated Safeplace for collection.**
Simply use the pre-paid returns label if you have one or buy your postage and print the label, book a collection and give it to your postie.
Are you a marketplace seller?
Why not integrate your online accounts with Royal Mail Click & Drop and streamline your shipping process. You can link multiple accounts and speed up the shipping process. Easily pay for your postage with our range of payment options. And book a collection for multiple items (or just the one).
Parcel Collect FAQs
- Buy postage with Click & Drop either online or on the Royal Mail App. Or you can use a pre-paid label.
- Select the items you wish to have collected and input the recipient and sender details
- Once the items are in your basket, select the “Arrange collection” option
- You can then add the collection details, select the day of your collection and proceed to checkout as normal
- Either print your label and affix to your parcel, or choose our “Bring my label” service and we’ll bring your labels to you*
- Your postie will call round to collect your parcel as part of their usual ‘round’
There’s no limit to the number of items you can have collected with Parcel Collect, but we recommend if you are sending more than 20 parcels a week, please speak with us about a Business account.
Please ensure your item has a postage label affixed that you have purchased or received as a Returns label which is not the QR code.
Why not try our Bring My Label service when booking a collection?
Alternatively, your postie can bring your labels when they come to collect. Simply select the ‘Bring my label’ option as you’re booking your collection. Your postie will bring your labels on your collection date, and pass them to you to affix to your parcel(s).
You can arrange to leave your parcel(s) in your nominated Safeplace for collection.**
Yes we can collect returns. If you’re using a pre-paid and printed label, when booking your collection for a Tracked Return item, please use the reference number on the label containing the retailer’s return address. Otherwise we can’t accept your item and you may still be charged.
If you don’t have a pre-paid, printed label, you can buy postage and book a collection.
Sometimes, despite our best efforts, service may be disrupted and we may need to suspend Parcel Collect in certain areas. If this is the case, you will be presented with a message to let you know we’re unable to book collections for your postcode at the moment. Please check our Service Updates page for the latest information.
Yes, you can arrange a collection with our Parcel Collect service using the Royal Mail App. Visit royalmail.com/downloadapp, and book a collection from the App home screen.
Yes, you can use our Parcel Collect service to return completed COVID-19 home test kits.
If you book a collection for a COVID-19 home test using Parcel Collect, please ensure that the items are packaged correctly, otherwise we may refuse to accept it and you may not be entitled to a refund.
Do you need a next day guaranteed delivery? If so, you should use our Special Delivery Guaranteed service. Because we add a working day to our aims and guarantees with Parcel Collect, if you need a next day guaranteed delivery, you can still buy your postage online but please continue to take your item to a Post Office.
Do you want to post a Special Delivery Guaranteed item but do not need it to be guaranteed for the next working day? If so, you can book and use Parcel Collect, we’ll still take care of your items and deliver them as safely as we usually do; we just add a working day to the guarantee so they’ll be guaranteed to be delivered within two working days (exceptions apply).
We add a working day to our delivery aims and guarantees with Parcel Collect as we collect at the same time as making our regular deliveries.
Customers can hand over extra items to their postie which have not been booked for a collection. The extra items require a barcoded Royal Mail label to be applied. The posties will collect these items on a best endeavours basis.
You must have an existing collection booked within Click & Drop.
Once the postie collects your booked items, you can ask them to take your extra items.
Our posties will do their best to collect all your extra items, but this cannot be guaranteed as they may not have the capacity to do so.
Should the postie be unable to collect the extra items, you can either book a collection or attempt to hand them over again on another day for which you have a pre-existing collection booking.
Products included are: Tracked 24, Tracked 48 (including Age Verification), 1st or 2nd Class, Special Delivery Guaranteed, Royal Mail Signed For, International (Standard, Economy, Tracked, Signed*, Tracked and Signed*.
Extra items can be outbound, returns, domestic or international.
*Country exclusions apply
Posties are unable to bring a label for extra items or collect them from a safe place. Items without a barcoded address label cannot be collected, such as 1st Class stamps.
Tracked parcels booked via Parcel Collect, a Parcel Box or Pillar Box or a Customer Service Point attract a 16p reduction in the postage price. Tracked Parcels that are booked to be dropped off at Post Office branch will attract the full postage price.
If the Tracked parcel(s) is not collected, you can rebook a collection for the following day. However if you take it to a Post Office branch after you receive confirmation that the collection will not take place, you will not pay the full postage price.
Yes, all collections remain £0 until further notice.
Yes, there is no limit to the number of £0 collections.
Royal Mail offers a reduced postage price if you choose to use Parcel Collect for Tracked parcels. The products that attract this reduction are:
- Medium Parcel - Tracked 24 (including Signed For and/or Age Verification)
- Medium Parcel - Tracked 48 (including Signed For and/or Age Verification)
- Small Parcel - Tracked 24 (including Signed For and/or Age Verification)
- Small Parcel - Tracked 48 (including Signed For and/or Age Verification)
Tracking can be viewed at royalmail.com/track-your-item.
Tracking details vary by product.
You will not get a proof of posting for each additional item. Upon handover, the postie will scan the extra items at the door which can then be tracked at royalmail.com/track-your-item subject to the product used.
* Parcel Collect charged at £0.00 when you book online between 00:01 on 16.08.2022 and 23:59 on 31.01.2024. Promotion does not apply to customers with an Online Business Account.
** If you are opting to use the Bring My label service, your postie can only bring one pre-printed postage label if the collection is from your Safeplace.
Parcel Collect Terms and Conditionspdf, 260.9 KB – Last updated 11 July 2023