Flexible delivery options

Improve customer satisfaction with our convenient delivery options

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Want to offer your customers something more? Try these convenient delivery options

Local Collect

Customers choose to pick up their delivery from their local Royal Mail Shop, Parcel Locker, Post Office or Customer Service Point

Safeplace

Your customers can choose a nominated safe place or neighbour for us to leave their delivery

Local Collect

Click and collect is a convenient way many customers choose to receive their deliveries. With Local Collect we’ll deliver directly to their local Royal Mail Shop, Parcel Locker, Post Office* or Customer Service Point for them to pick up when convenient.

Customers can collect from around 7500 Royal Mail Shops, 2000 Parcel Lockers, 10500 Post Office branches or 1200 Royal Mail Customer Service Points across the UK
They’ll get an SMS/email notification when their parcel is ready
Increase first-time delivery success to keep customers happy

*Customers can collect from 10,500 Post Offices when sending Parcelforce domestic services.

How to offer Local Collect

Local Collect is free if you're using Royal Mail Tracked 24 and 48, Parcelforce expressAM, express24 or express48 or Royal Mail Special Delivery Guaranteed*.

Start by contacting your Royal Mail Account Manager or Customer Services on 03457 950 950** to set up the Local Collect^® service.

We provide you with the following:

Access to a database of Collect+ Point, Parcel Lockers, Post Office® or Royal Mail Customer Service Point address details including opening and closing times via the API (Application Programme Interface) or a Daily Flat file (Parcelforce customers will have the Post Office® option only).

Label design specifications for using Local Collect^® with Royal Mail Tracked^® , Parcelforce Services and Special Delivery Guaranteed services.

All you have to do is take the order as normal from your customer, but with the addition of handy delivery options – their home address or a Local Collect^® location that they specify.

*Selected locations only
**We’re open Monday to Friday, 8am-6pm. Calls may be recorded and monitored for training and compliance purposes.

Safeplace

Let customers choose where they can have their deliveries left if they’re not in. With Safeplace they can nominate their secure place or a neighbour to receive their mail.

Customers know you have their instructions if needed
More parcels are delivered safely first time, even when the recipient is out
Free service for Royal Mail 24 or 48, Tracked 24 or 48 and Parcelforce expressAM, express24 or express48