Flexible, targeted direct mail to grow your business
Advertising Mail
Business Mail
Make day-to-day business post work harder for you, and save money with Royal Mail
To order Business Mail, call our Business Mail team
Or let us call you back
Get in touchAll businesses need to communicate with customers, and mail is one way to get important messages to them. Business Mail such as bills, invoices, appointments, customer service updates and administrative information create added value for businesses and their customers. It significantly boosts customer experience which has a positive impact on an organisation’s bottom line.
Why Royal Mail for Business Mail?
- Discounts based on quantity, address accuracy, and sorting
- Flexible options for ways to prepare and present your mail
- Manage it all through your Online Business Account (OBA)
Mail formats
Maximum letter sizes
| Format | Dimensions | Weight limit |
|---|---|---|
|
Letter |
Up to 240mm x 165mm x 5mm |
Up to 100g |
|
Large letter |
Up to 353mm x 250mm x 25mm |
Up to 750g |
|
Large letter if machine-readable |
Up to 345mm x 245mm 10mm |
Up to 750g |
Business Mail prices
Retail Letters price guidepdf, 2.69 MB
Business Mail discounts
Save with barcoding
You can save up to 3p per letter by using our barcoded services.
You can use the new barcoded products if:
- You send your customers letters and large letters that we sort on your behalf
- You currently use our standard Business Mail product (code: STL), our Advertising Mail product (code: CLN) and/or 1C & 2C Account Mail product (code: BPL)
- You hold or set up an account with us
- You send non-fulfilment items via your account
Mail volume discounts
Benefit from discounts based on the quantity of mail you send. You only need to meet the minimum threshold, starting at just 250 for machine-readable unsorted letters.
Learn more about our Life Cycle Assessment
New research carried out by WSP and commissioned by Marketreach has produced a full carbon Life Cycle Assessment of mail.
Help and technical information
New Royal Mail logo
We have now updated the design of our Printed Postage Impressions (PPI) with the new Royal Mail logos, as well as the PPI generators (links below) and guidance documents. You can begin using the new designs as early as you wish. We would like all mail pieces to be updated by 12th July 2026. We are mindful of the challenges some customers may meet in implementing the new PPI design by this date. We will continue to process your mail with the old PPI design while you make the transition to the new PPI specifications.
Unsorted Account Mail click here. Use your royalmail.com user ID and password, select the class, language and image format, tick the terms and conditions flag then click the Download Artwork button, then save the file. Please note if you don’t have EPS software, you will be able to download the files to send on, but you will not be able to open them.
Advanced old style click here.
Product documentation and downloads
Royal Mail Business Mail Summarypdf, 2 MB
Business Mail User Guidepdf, 632.44 KB
Account Barcode Unsorted User Guidepdf, 1.5 MB
Specific Terms for Marketingpdf, 174.97 KB
Business Mail permitted items guidancepdf, 136.12 KB
Containerisation user guidepdf, 2.19 MB
Sorting user guidepdf, 2.08 MB
Advanced Letters and Large Letters User Guidepdf, 1.81 MB
Glossarypdf, 1.07 MB
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Subscription and Publishing Mail
Specialist mail services for publishers
We have great, cost-effective services for you
Find out about Subscription Mail
A guide to using mail more sustainably
From targeting and design through to recycling, learn about the steps you need to help you create more sustainable mail campaigns
Benefits of mail and research
Mail is memorable and trustworthy, and it makes your customers feel valued. Read our research report written in collaboration with Customer Experience experts Accenture to see how Business Mail can work harder for you.
*JICMAIL, Kantar TNS, Q2 2017 - Q1 2018.
Sources: Marketreach and Accenture report, Customer Mail The Physical Connection that Transforms Customer Experience, 2022.
The Windsor Framework – Sending Goods from Great Britain to Northern Ireland.
As a result of the Windsor Framework changes must be made to continue to send goods from Great Britain to Northern Ireland from 31 March 2025. If you are not sending goods (and sending correspondence) from Great Britain to Northern Ireland then no changes are required.
The Windsor Framework
The Windsor Framework is an agreement between the UK and the EU amending the Northern Ireland Protocol and the legal instruments which sit beneath it, including but not limited to statutory guidance, which comes into effect from 31 March 2025. We would encourage customers to familiarise themselves with the requirements for moving parcels under the Windsor Framework. The guidance can be found here.
Customers Must Provide Additional Data
The Windsor Framework will require that additional data is provided to send goods from Great Britain to Northern Ireland. The data that will be required depends on the type of parcel movement. Royal Mail will begin to deploy updates to our shipping channels to allow the newly required data to be captured before it becomes mandatory. To help you start preparing we have now released the data specifications for all our shipping channels. Please follow this link for the latest government update.
Our terms and conditions will be updated shortly to reflect these changes.
For further help and information please follow royalmail.com/windsor-framework