Supercharge your customer experience with customer mail

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All businesses need to communicate with customers, and mail is one way to get important messages to them. Business Mail such as bills, invoices, appointments, customer service updates and administrative information create added value for businesses and their customers. It significantly boosts customer experience which has a positive impact on an organisation’s bottom line.

43% of Business Mail drives commercial actions* such as going online, discussing with others or making a purchase
Business Mail makes a lasting impression. 99% of it is engaged with in some way.* It’s opened, read, shared and discussed
71% of consumers say they trust mail
83% of consumers say they want a choice of both digital and mail communications from brands
Consumers prefer to receive sensitive or confidential information by post
Business Mail help to reduce branch visits, call traffic and costly missed appointments

Mail is memorable and trustworthy, and it makes your customers feel valued. Read our research report written in collaboration with Customer Experience experts Accenture to see how Business Mail can work harder for you.

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Why Royal Mail for Business Mail?

Discounts based on quantity, address accuracy, and sorting
Flexible options for ways to prepare and present your mail
Manage it all through your Online Business Account (OBA)

Mail formats

Maximum letter sizes

Format	Dimensions	Weight limit
Letter	Up to 240mm x 165mm x 5mm	Up to 100g
Large letter	Up to 353mm x 250mm x 25mm	Up to 750g
Large letter if machine-readable	Up to 345mm x 245mm 10mm	Up to 750g

Business Mail prices

Business Mail Rate Card (pdf, 3.82 MB)

Business Mail discounts

Save with barcoding

You can save up to 3p per letter by using our barcoded services.

You can use the new barcoded products if:

You send your customers letters and large letters that we sort on your behalf
You currently use our standard Business Mail product (code: STL), our Advertising Mail product (code: CLN) and/or 1C & 2C Account Mail product (code: BPL)
You hold or set up an account with us
You send non-fulfilment items via your account

Find out more about barcode savings

Mail volume discounts

Benefit from discounts based on the quantity of mail you send. You only need to meet the minimum threshold, starting at just 250 for machine-readable unsorted letters.