Surcharges and Correction Charges

Please find below important information about UK and international Surcharges and Correction Charges. For the avoidance of doubt, any reference to Surcharges in our Agreement with you shall be deemed to include both the Surcharges and Correction Charges as set out below.

Please check this page regularly for the latest updates.

For more information and help on understanding when Correction Charges are applied please go to royalmail.com/surchargehelp

Details of correction charges are available through the usual invoicing process, with detailed, line-level correction charge information available on the electronic invoicing platform, or where required by Royal Mail, provided manually via email.

UK

 
Fuel surcharge is applied on the product price after any discounts or commissions, and before VAT. We aim to keep this surcharge lower than other delivery companies. 

As of 4 July 2022, the fuel surcharge is 8.0%. 

Fuel surcharge is applicable to:

•    Royal Mail Special Delivery Guaranteed® by 9am, 1pm and Next Day
•    Royal Mail Tracked 24® and Royal Mail Tracked 48®
•    Royal Mail 24® and Royal Mail 48®
•    Special Delivery Guaranteed Returns
•    Royal Mail Tracked Returns® and Mail Order Returns

Fuel surcharges will not apply to non-contract business and consumer parcel services or any items within the USO.

We will communicate any fuel surcharge rate changes at least 30 days in advance, via this page.

 
The Green Surcharge applies to some products for our account customers and will contribute towards funding decarbonisation measures in our network. Further information about Royal Mail’s ambition to reach Net Zero by 2040 can be found here.  

The Green Surcharge is applied on the product price after any discounts or commissions or other surcharges, and before VAT.

As of 25 March 2024, the Green Surcharge will be 4p per item, increasing from 2p per item.

The products covered by the Green Surcharge are:

•    Royal Mail Special Delivery Guaranteed® by 9am, 1pm and Next Day
•    Royal Mail Tracked 24® and Royal Mail Tracked 48®
•    Royal Mail 24® and Royal Mail 48®
•    Special Delivery Guaranteed Returns
•    Royal Mail Tracked Returns®

Green Surcharge will not apply to non-contract business and consumer parcel services or any items within the USO.

We will communicate any Green Surcharge rate changes at least 30 days in advance, via this page.

 
The Peak Surcharge is effective across our busiest time of year as we scale-up our network at additional cost. 

The Peak Surcharge is applied on the product price after any discounts or commissions or other surcharges, and before VAT.

The Peak Surcharge will be introduced on 20 November 2023 and be effective through to 7 January 2024 (inclusive).

The products covered by the Peak Surcharge are set at the following rates per item:

Charge Products
£0.05 Royal Mail 24® and Royal Mail 48® Large Letters; Royal Mail Tracked 24® and Royal Mail Tracked 48® Letterboxable
£0.10 Royal Mail 24® and Royal Mail 48® Parcels; Royal Mail Tracked 24® and Royal Mail Tracked 48® Parcels; Royal Mail Tracked Returns®; Royal Mail Special Delivery Guaranteed® by 9am, 1pm and Next Day; Special Delivery Guaranteed Returns

 
Peak Surcharge will not apply to non-contract business and consumer parcel services or any items within the USO.

We will communicate future effective dates and any Peak Surcharge rate changes at least 30 days in advance, via this page.

 
Unmanifested items

If customers present items to us additional to what they tell us they’ve posted, we incur additional handling costs. If we identify a discrepancy with your posting, we will apply an Admin Charge per item as well as any further charges required to cover the additional handling costs in addition to any postage cost that may have been incurred already.

Admin Charge Fee Charging basis
Sales Order underdeclared or mis-declared Admin Charge £1.00* If items differ in any way from what is declared, we will charge you a flat fee per item

 
*Revised price effective from 25th March 2024. Was previously £0.95

If customers present items to us that do not comply with guidance stated in our Terms & Conditions or supporting user guides, it means we incur additional handling costs:

  • If there are errors in the way items are presented to us, we will charge to cover the additional handling costs
  • If we identify Barcoded services items as being without a machine-readable barcode, we will apply a charge per item to cover the costs of label reprinting
  • If we identify items have been posted using a cancelled label, we will charge to cover the costs of correcting documentation and any unpaid postage
  • If items are handed over later that the date stated on the manifest, we will apply a charge per item to cover the cost impact to our operation
  • If we identify items have been posted using a manipulated label, we will charge to cover the costs of any unpaid postage and additional Admin activity
  • If item(s) are identified where labels have not been applied in line with the terms of our agreement, we will apply a charge per item to cover the cost impact to our operation
  • If we find the packaging used for your items is not appropriate for the contents, we will apply a charge per item to cover the cost impact to our operation
  • We will communicate any changes 30 days in advance via this page
Correction Charge Current Fee Effective date Charging basis Prior fee
Flat Fee per incorrect Sales Order and or Manifest £34.60 06/02/2023 If items differ from what is stated on the Sales Order, we will apply an admin fee per Sales Order for any adjustments we’ve made. £32.95
Incorrect labels and or bag ties £0.31 02/10/2023 If incorrect bag labels or bag ties have been used, we will charge you a fee for each incorrect label or tie. £0.28
Incorrect cage cards £0.39 02/10/2023 If an incorrect cage card has been used a fee for each incorrect cage card will be applied. £0.35
Customer collects container from Royal Mail £3.90 25/03/2024 If mail needs to be collected due to presentation issues, we will charge a fee for every container collected. £3.50
Storage costs for Royal Mail to retain containers awaiting collection £6.70 25/03/2024 If items need collecting due to incorrect presentation, we will charge a fee per container for each day we have to store the items. £6.00
Overweight bags or trays £0.99 02/10/2023 If overweight bags or trays are given to us, we will charge you a fee per bag or tray. £0.90
Overweight containers £0.99 02/10/2023 If overweight containers are presented to us, we will charge you a fee per cage and York. £0.90
Individual item Return to Sender (plus Admin charge) £3.00
(plus £1.00 Admin charge)
25/03/2024 If we have to return up to 7 of your items due to incorrect presentation, we will charge you a fee per item £3.00
(plus £0.95 Admin charge)
Return container to customer by Royal Mail £30.00 (plus £1.00 Admin charge) 25/03/2024 If we need to return your items due to incorrect presentation, we will charge a fee per container that we need to return. £30.00 (plus £0.95 Admin charge)
Unreadable barcode* £1.00 02/01/2024 If a barcode has been printed but cannot be read by our machines, we will charge you a fee per item** £0.40
Missing Barcodes* £1.20 02/01/2024 If a barcode has not been printed for a barcoded service, we will charge you a fee per item** £0.50
Cancelled Label reuse £10 11/05/2020 If an item/barcode is cancelled on the shipping solution, it will not be reflected in the pre-advice. If the same cancelled item is subsequently posted and scanned in the Royal Mail network, we will apply a charge per item, in addition to the required postage price.*** -
Late Handover of Mail £1.00 25/03/2024 If you hand over your items late, we will charge you a fee per item £0.95
Manipulated Label usage charge
(plus Admin Charge)
£20
(plus £1.00 Admin charge)
25/03/2024 If we can see a Label has been manipulated after being generated, we will charge you per item £10
(plus £0.95 Admin charge)
Label Incorrectly Applied (plus Admin charge) £2.50 (plus £1.00 Admin charge) 25/03/2024 If your label has not been correctly applied, we will charge you a fee per item £2.50 (plus £0.95 Admin charge)
Incorrect Packaging
(plus Admin Charge)
£10.00
(plus £1.00 Admin charge)
25/03/2024 If the packaging is not appropriate for your items, we will charge you a fee per item £10.00
(plus £0.95 Admin charge)

 

*Supersedes previous charge of £0.20 for Barcode not seen 

**If items without a machine-readable barcode are also found to have underpaid postage, then further charges may be raised to cover the additional handling costs
 

 
If items customers present to us differ from what they tell us they’ve posted, it means we incur additional handling costs.

  • These charges will cover the costs incurred when items are underdeclared or mis-declared on customer posting documentation and information contained within barcodes compared to what is presented to us.
  • If we identify a discrepancy with 1st Class and 2nd Class (BPL) Account Mail or Signed For (BPR) items in your posting, we will apply an Admin Charge per item as well as a Correction Charge per item to cover the additional handling costs in addition to any postage cost that may have been incurred already. 
  • Correction Charges are detailed in the table below.
  • We will communicate any future changes at least 30 days in advance, via this page.

Details of the Correction Charges are available through the usual invoicing process, with detailed, line-level Correction Charge information available on the electronic invoicing platform, or where required by Royal Mail, provided manually via email.

Admin Charge Fee Charging basis
Sales Order underdeclared or mis-declared Admin Charge £1.00* If items differ in any way from what is declared, we will charge you a flat fee per item

 
*Revised price effective from 25th March 2024. Was previously £0.95
 

Correction Charge Fee Charging basis
Underdeclared Large Letter Correction Charge £2.75** If more items are handed over than declared and these are identified as large letters, we will charge you per item
Underdeclared Small Parcels Correction Charge £5.00** If your underdeclared items are clearly identified as small parcels, we will apply a charge per item that reflects the additional handling costs compared to large letters
Underdeclared Medium Parcels Correction Charge £9.00 If your underdeclared items are identified as medium parcels, we will apply a charge per item that reflects the additional handling costs compared to small parcels
Underdeclared Letters Correction Charge £1.25** If your underdeclared items are identified as letters, we may apply a charge per item that reflects the lower handling costs compared to large letters
Incorrect Class used £2.00** If the class of items handed over to us differs from that declared, we will apply a Correction Charge per item
Incorrect Product Code used £1.80** If the product code of any items handed over to us differs from that declared, we will apply a Correction Charge per item
Incorrect Format – declared as Letter but seen as Large Letter £0.80** If an item is declared as a Letter but we identify the dimensions* as being outside the max allowed for this format (as stated in the Terms & Conditions), we will apply a Correction Charge per item
Incorrect Format – declared as Letter but seen as Small Parcel £4.00** As above, but if we find that the dimensions* are outside the max allowed for the Large Letter format we will apply a higher Correction Charge to reflect the greater additional handling costs
Incorrect Format – declared as Letter but seen as Medium Parcel £5.50** As above, but if we find that the dimensions* are outside the max allowed for the Small Parcel format we will apply a higher Correction Charge to reflect the greater additional handling costs
Incorrect Format – declared as Letter but seen as Larger than Medium Parcel £10.00 As above, but if we find that the dimensions* are outside the max allowed for the Medium Parcel format we will apply a higher Correction Charge to reflect the greater additional handling costs
Incorrect Format – declared as Large Letter but seen as Small Parcel £4.00** If an item is declared as a Large Letter but we identify the dimensions* as being outside the max allowed for this format (as stated in the Terms & Conditions), we will apply a Correction Charge per item
Incorrect Format – declared as Large Letter but seen as Medium Parcel £5.00 As above, but if we find that the dimensions* are outside the max allowed for the Small Parcel format we will apply a higher Correction Charge to reflect the greater additional handling costs
Incorrect Format – declared as Large Letter but seen as Larger than Medium Parcel £10.00 As above, but if we find that the dimensions* are outside the max allowed for the Medium Parcel format we will apply a higher Correction Charge to reflect the greater additional handling costs
Incorrect Format – declared as Small Parcel but seen as Medium Parcel £3.50 If an item is declared as a Small Parcel but we identify the dimensions* as being outside the max allowed for this format (as stated in the Terms & Conditions), we will apply a Correction Charge per item
Incorrect Format – declared as Small Parcel but seen as Larger than Medium Parcel £10.00 As above, but if we find that the dimensions* are outside the max allowed for the Medium Parcel format we will apply a higher Correction Charge to reflect the greater additional handling costs
Incorrect Format – declared as Medium Parcel but seen as Larger than Medium Parcel £10.00 If an item is declared as a Medium Parcel but we identify the dimensions* as being outside the max allowed for this format (as stated in the Terms & Conditions), we will apply a Correction Charge per item
Letter >100g (Over max spec weight) £0.80** The Royal Mail Letter specification states that the maximum weight allowed is 100g – we will apply a Correction Charge per item if you post items on this service weighing* above this limit
Large Letter >750g (Over max spec weight) £4.00** The Royal Mail Large Letter specification states that the maximum weight allowed is 750g – we will apply a Correction Charge per item if you post items on this service weighing* above this limit
Small Parcel >2kg (Over max spec weight) £3.50 The Royal Mail Small Parcel specification does not allow items heavier than 2kg – we will apply a Correction Charge per item if you post items on this service weighing* above this limit
Medium Parcel >20kg (Over max spec weight) £10.00 The Royal Mail Medium Parcel specification does not allow items heavier than 20kg – we will apply a Correction Charge per item if you post items on this service weighing* above this limit
Incorrect weight declared – Large Letter See table 1.1 If the measured weight* of a large letter is found to differ from the weight declared on your posting documentation, we will apply a Correction Charge per item – this fee will vary according to the scale of difference observed
Incorrect weight declared – Small Parcel See table 1.2 As above, but for small parcels
Incorrect weight declared – Medium Parcel See table 1.3 As above, but for medium parcels

 

*Please note that for all items presented to us the measurement (dimensions and weight) of the item includes the complete outer packaging.

**Revised prices effective from 25th March 2024

 

Table 1.1 - Charging scale for Incorrect weight declared – Large Letter

Observed weight difference* Revised Charge per item (effective from 25/03/2024) Prior Charge per item (up to 24/03/2024)
0-100g £1.40 £1.25
>100g £1.65 £1.50
>250g £1.90 £1.75
>500g £2.15 £2.00
>750g £2.40 £2.25

 
*difference between Maximum allowed weight for declared weight band and Measured weight

Table 1.2 - Charging scale for Incorrect weight declared – Small Parcel

Observed weight difference* Charge per item
0-1kg £2.00
>1kg £3.00
>2kg £4.00

 
*difference between Maximum allowed weight for declared weight band and Measured weight

 
Table 1.3 - Charging scale for Incorrect weight declared – Medium Parcel

Observed weight difference* Revised Charge per item (effective from 25/03/2024) Prior Charge per item (up to 24/03/2024)
0-1kg £3.25 £3.00
>1kg £3.25 £3.00
>2kg £7.25 £7.00
>5kg £7.25 £7.00
>10kg £11.15 £11.00
>20kg £15.15 £15.00

 
*difference between Maximum allowed weight for declared weight band and Measured weight

 

Duplicate Barcode Correction Charges on 1st Class and 2nd Class VAT-exempt on-account products (BPL & BPR codes), effective from 10 July 2023

If customers duplicate barcodes across more than one item (rather than using unique barcodes on each item), it indicates unpaid postage and creates additional handling costs.

  • From 10 July 2023, Royal Mail will introduce duplicate barcode charges for 1st Class and 2nd Class (BPL) Account Mail or Signed For (BPR) across all formats. These charges cover the costs incurred when individual barcodes are incorrectly used across multiple items.
  • If we identify items where the barcode used is a duplicate of one used previously, we will apply a Correction Charge per use in lieu of unpaid postage and an Admin Charge per use to cover the additional business costs.
  • Charges are detailed as per the tables below. 
  • We will communicate any future changes at least 30 days in advance, via this page.
Admin Charge Fee Charging basis
Sales Order underdeclared or mis-declared Admin Charge £1.00* If items differ in any way from what is declared, we will charge you a flat fee per item.

 
*Revised price effective from 25th March 2024. Was previously £0.95
 

Correction Charge Fee Charging basis
Duplicate Barcode Correction Charge £10.00 If any items use a duplicate barcode, we will charge you per use.

 

 
If items customers present to us differ from what they tell us they’ve posted, it means we incur additional handling costs, which includes correcting documentation.

  • These charges will cover the costs incurred when items are underdeclared or mis-declared on customer posting documentation and information contained within barcodes compared to what is actually presented to us.
  • If we identify a discrepancy in your posting for these products, we will apply an Admin Charge per item as well as a Correction Charge per item to cover the additional handling costs in addition to any postage cost that may have been incurred already. 
  • Charges are detailed in the table below.
  • We will communicate any future changes at least 30 days in advance, via this page.

Details of the surcharge are available through the usual invoicing process, with detailed, line-level surcharge information available on the electronic invoicing platform, or where required by Royal Mail, provided manually via email.
 

Admin Charge Fee Charging basis
Sales Order underdeclared or mis-declared Admin Charge £1.00* If items differ in any way from what is declared, we will charge you a flat fee per item

 
*Revised price effective from 25th March 2024. Was previously £0.95
 

Correction Charge Fee Charging basis
Underdeclared Large Letters Correction Charge £2.75** If more items are handed over than declared and these are identified as large letters, we will charge you per item
Underdeclared Parcels Correction Charge £4.50** If your underdeclared items are identified as small parcels, we will apply a charge per item that reflects the additional handling costs compared to large letters
Underdeclared Letters Correction Charge £1.25** If your underdeclared items are identified as letters, we will apply a charge per item that reflects the lower handling costs compared to large letters
Incorrect Class used £1.75** If the class of items handed over to us differs from that declared, we will charge you a correction fee per item
Incorrect Product Code used £1.80** If the product code of any items handed over to us differs to that declared, we will apply a Correction Charge per item
Incorrect Format – declared as Letter but seen as Large Letter £0.80** If an item is declared as a Letter but we identify the dimensions* as being outside the max allowed for this format (as stated in the Terms & Conditions), we will apply a Correction Charge per item
Incorrect Format – declared as Letter but seen as Parcel £5.00** As above, but if we find that the dimensions* are outside the max allowed for the Large Letter format we will apply a higher Correction Charge to reflect the greater additional handling costs
Incorrect Format – declared as Letter but seen as Larger than Parcel £10.00 As above, but if we find that the dimensions* are outside the max allowed for the Parcel format we will apply a higher Correction Charge to reflect the greater additional handling costs
Incorrect Format – declared as Large Letter but seen as Parcel £4.75** If an item is declared as a Large Letter but we identify the dimensions* as being outside the max allowed for this format (as stated in the Terms & Conditions), we will apply a Correction Charge per item
Incorrect Format – declared as Large Letter but seen as Larger than Parcel £10.00 As above, but if we find that the dimensions* are outside the max allowed for the Parcel format we will apply a higher Correction Charge to reflect the greater additional handling costs
Incorrect Format – declared as Parcel but seen as Larger than Parcel £10.00 If an item is declared as a Parcel but we identify the dimensions* as being outside the max allowed for this format (as stated in the Terms & Conditions), we will apply a Correction Charge per item
Letter >100g (Over max spec weight) £0.80** The Royal Mail Letter specification states that the maximum weight allowed is 100g – we will charge you a fee per item if you post items on this service weighing* above this limit
Large Letter >750g (Over max spec weight) £4,75** The Royal Mail Large Letter specification states that the maximum weight allowed is 750g – we will apply a Correction Charge per item if you post items on this service weighing* above this limit
RM48 Parcel >2kg (Over max spec weight) £10.00 The Royal Mail 48 ® Parcel specification does not allow items heavier than 2kg – we will apply a Correction Charge per item if you post items on these services weighing* above this limit
2nd Class Account Mail (STL)  Parcel >1kg (Over max spec weight) £10.00 The 2nd Class Account Mail (STL) Parcel specification does not allow items heavier than 1kg – we will apply a Correction Charge per item if you post items on this service weighing* above this limit
RM24 and 1st Class Account Mail (STL) Parcel >20kg (Over max spec weight) £10.00 The Royal Mail 24 ® Parcel and 1st Class Account Mail (STL)  specifications do not allow items heavier than 20kg – we will apply a Correction Charge per item if you post items on these services weighing* above this limit
Incorrect weight declared – Large Letter See table 2.1 If the measured weight* of a large letter is found to differ from the weight declared on your posting documentation, we will charge a correction fee per item – this fee will vary according to the scale of difference observed
Incorrect weight declared – Parcel See table 2.2 As above, but for parcels

  

*Please note that for all items presented to us the measurement (dimensions and weight) of the item includes the complete outer packaging.

**Revised prices effective from 25th March 2024

 

Table 2.1 - Charging scale for Incorrect weight declared – Large Letter

Observed weight difference* Revised Charge per item (effective from 25/03/2024) Prior Charge per item (up to 24/03/2024)
0-100g £1.40 £1.25
>100g £1.65 £1.50
>250g £2.00 £1.75
>500g £2.15 £2.00
>750g £2.40 £2.25

 
*difference between Maximum allowed weight for declared weight band and Measured weight

 
Table 2.2 - Charging scale for Incorrect weight declared – Parcel

Observed weight difference* Revised Charge per item (effective from 25/03/2024) Prior Charge per item (up to 24/03/2024)
0-1kg £4.30 £4.00
>1kg £9.80 £9.50
>2kg £15.30 £15.00
>5kg £20.80 £20.50
>10kg £26.30 £26.00
>20kg £31.80 £31.50

 
*difference between Maximum allowed weight for declared weight band and Measured weight

 

Incorrect Average Weight declared Correction Charges on Royal Mail 24® and Royal Mail 48® Average Daily Rate products only

If the average weight of a posting that customers present to us is different to what they tell us they’ve posted, it means we incur additional handling costs. To ensure the average weight is correct, customers are required to provide an accurate weight and pre-advice for each item*

*Excluding customers using our Basic Barcodes solution or Annual Flat Rate customers

  • These charges will cover the costs incurred when the average weight of a posting is mis-declared on customer posting documentation and information contained within barcodes compared to what is actually presented to us.
  • If we identify a discrepancy in the average weight of your posting for these products, we will apply an Admin Charge for each item in the posting as well as a Correction Charge for each item in the posting to cover the additional handling costs in addition to any postage cost that may have been incurred already. 
  • Correction Charges are detailed as per the tables below.
  • We will communicate any future changes at least 30 days in advance, via this page.

Details of the Correction Charges are available through the usual invoicing process, with detailed, line-level Correction Charge information available on the electronic invoicing platform, or where required by Royal Mail, provided manually via email.
 

Admin Charge Fee Charging basis

Sales Order underdeclared or mis-declared Admin Charge

£1.00*

If items differ in any way from what is declared, we will charge you a flat fee per item

 
*Revised price effective from 25th March 2024. Was previously £0.95
 

Table 3.1 - Charging scale for Incorrect Average Weight declared – Large Letter

Observed weight difference* Revised Charge per item (effective from 25/03/2024) Prior Charge per item (up to 24/03/2024)

0-100g

£0.70

£0.60

>100g

£0.95

£0.85

>250g

£1.20

£1.10

>500g

£1.45

£1.35

>750g

£1.70

£1.60

 
*difference between Maximum allowed average weight for declared weight band and Measured average weight

 
Table 3.2 - Correction Charging scale for Incorrect Average Weight declared – Parcel

Observed average weight difference per item* Revised Charge per item (effective from 25/03/2024) Prior Charge per item (up to 24/03/2024)

0-1kg

£3.00

£2.75

>1kg

£4.25

£4.00

>2kg

£5.50

£5.25

>3kg

£5.50

£5.25

>4kg

£5.50

£5.25

>5kg

£5.50

£5.25

>10kg £6.75 £6.50
>20kg £8.00 £7.75

 
*difference between Maximum allowed average weight for declared weight band and Measured average weight

 
Duplicate Barcode Correction Charges on Royal Mail 24® and Royal Mail 48® only, effective from 7 June 2021

If customers duplicate barcodes across more than one item (rather than using unique barcodes on each item), it indicates unpaid postage and creates additional handling costs.

  • From 7 June 2021, Royal Mail introduced duplicate barcode charges for Royal Mail 24® and Royal Mail 48® Large Letters and Parcels. These charges cover the costs incurred when individual barcodes are incorrectly used across multiple items.
  • If we identify items where the barcode used is a duplicate of one used previously, we will apply a Correction Charge per use in lieu of unpaid postage and an Admin Charge per use to cover the additional business costs.   
  • Charges are detailed as per the tables below. 
  • We will communicate any future changes at least 30 days in advance, via this page.
Admin Charge Fee Charging basis
Sales Order underdeclared or mis-declared Admin Charge £1.00* If items differ in any way from what is declared, we will charge you a flat fee per item.

 
*Revised price effective from 25th March 2024. Was previously £0.95
 

Correction Charge Fee Charging basis
Duplicate Barcode Correction Charge £10.00* If any items use a duplicate barcode, we will charge you per use.

 

*Revised price effective from 28th November 2022. Was previously £2.50

 
If items customers present to us differ from what they tell us they’ve posted, it means we incur additional handling costs, which includes correcting documentation.

  • These charges will cover the costs incurred when items are underdeclared on customer posting documentation
  • If we identify a discrepancy in your Special Delivery Guaranteed posting, we will apply an Admin Charge per item as well as a Correction Charge per item to cover the additional handling costs in addition to any postage cost that may have been incurred already. 
  • Correction Charges are detailed as per the table below.
  • We will communicate any changes 30 days in advance, via this page.
     
Admin Charge Fee Charging basis
Sales Order underdeclared or mis-declared Admin Charge £1.00* If items differ in any way from what is declared, we will charge you a flat fee per item

 
*Revised price effective from 25th March 2024. Was previously £0.95
 

Correction Charge Fee Charging basis
Underdeclared Correction Charge: Special Delivery £10.00* If more items are handed over than declared, we will charge you per item.
Incorrect Product code: Special Delivery £10.00* If the product code of any items handed over to us differs from that declared, we will apply a Correction Charge per item

 
*Revised prices effective from 25th March 2024. Was previously £8.00
 

Incorrect Weight charges on Special Delivery Guaranteed, effective from 18 July 2022

If the weight of an item that a customer presents to us is different to the declared posting weight, it means we incur additional handling costs, which includes correcting documentation. 

  • These charges will cover the costs incurred when the weight of an item is mis-declared on customer posting documentation and information contained within barcodes when compared to what is actually presented to us.
  • If we identify a discrepancy in the weight of any items in your posting, we will apply an Admin Charge as well as a Correction Charge per mis-declared item to cover the additional handling costs in addition to any postage cost that may have been incurred already. 
  • Charges are detailed as per the tables below.
  • We will communicate any future changes at least 30 days in advance, via this page.
     
Admin Charge Fee Charging basis
Sales Order underdeclared or mis-declared Admin Charge £1.00* If items differ in any way from what is declared, we will charge you a flat fee per item

 
*Revised price effective from 25th March 2024. Was previously £0.95
 

Table 4.1 - Correction Charging scale for Incorrect weight declared – Special Delivery Guaranteed
Observed weight difference* Charge per item
0-100g £2.10
>100g £3.10
>500g £4.10
>1kg £5.10
>2kg £7.10
>20kga £9.10

 
a. Revised weight effective from 3rd April 2023. Was previously >10kg

*difference between Maximum allowed weight for declared weight band and Measured weight - please note that for all items presented to us the measured weight of the item includes the complete outer packaging.

 
For Tracked customersa, items over 129 litres or exceeding the dimensions 610mm x 460mm x 460mmb will be subject to a surcharge of £10c per item. The 3 longest dimensions (length, width and height) of an item will be measured and then multiplied together to calculate its volume (please note, the measurements will include any packaging).

From 4th April 2022, Royal Mail Tracked 24 and 48 Letterboxable customers sending items weighing more than 1kg, exceeding the dimensions 353mm x 250mm x 25mm will be subject to a surcharge of £2.25d per item. If you send an item that is both oversize and overweight, you will be surcharged £2.25d for the overweight element and £2.25d for the oversize element making it £4.50d in total.

Where items are returned to the sender for the below reasons, your items will be scanned and you will be charged at your agreed contract rate.

  • Undelivered items that have not been collected, nor a Redelivery arranged within the 18-day holding period
  • Incorrect/incomplete address
  • Recipient moved (gone away)
  • Recipient refused

a. Effective from 3rd April 2023. Was previously Tracked High Volume only
b. Effective from 12th December 2022
c. Effective from 3rd April 2023. Was previously £7.50
d. Effective from 25th March 2024

 
Duplicate Barcode charges on Royal Mail Tracked 24 and 48 effective from 7 June 2021

If customers duplicate barcodes across more than one item (rather than using unique barcodes on each item), it indicates unpaid postage and creates additional handling costs.

  • These charges will cover the costs incurred when individual barcodes are incorrectly used across multiple items.
  • If we identify items where the barcode is a duplicate of one used previously, we will apply an Admin Charge per use alongside charging as per your contract rate for any unpaid postage 
  • Correction Charges are detailed as per the tables below. 
  • We will communicate any future changes at least 30 days in advance, via this page.
Admin Charge Fee Charging basis
Sales Order underdeclared or mis-declared Admin Charge £1.00* If items differ in any way from what is declared, we will charge you a flat fee per item.

 
*Revised price effective from 25th March 2024. Was previously £0.95
 

Correction Charge Charging basis
Postage as shown against product code If any Tracked items use a duplicate barcode, we will charge you the unpaid postage

 
Duplicate Barcode charges on Royal Mail Tracked Returns 24 and 48 effective from 24 April 2023

If customers duplicate barcodes across more than one item (rather than using unique barcodes on each item), it indicates unpaid postage and creates additional handling costs.

  • These charges will cover the costs incurred when individual barcodes are incorrectly used across multiple items.
  • If we identify items where the barcode is a duplicate of one used previously, we will apply an Admin Charge per use alongside charging as per your contract rate for any unpaid postage 
  • Correction Charges are detailed as per the tables below. 
  • We will communicate any future changes at least 30 days in advance, via this page.
Admin Charge Fee Charging basis
Sales Order underdeclared or mis-declared Admin Charge £1.00* If items differ in any way from what is declared, we will charge you a flat fee per item.

 
*Revised price effective from 25th March 2024. Was previously £0.95
 

Correction Charge Charging basis
Postage as shown against product code If any Tracked Returns items use a duplicate barcode, we will charge you the unpaid postage

 

 
Royal Mail is closing down these legacy Tracked Returns products (PT1, PT2, LM2, LHL & LHV) on 31 March 2021 and from 1 April 2021 they will no longer be available.

  • From 1 April 2021, Royal Mail will be introducing a flat £3.50 fee in addition to the item fee for customers who continue to receive items after this date. This additional fee will be automatically added to your item fee.
  • We will communicate any changes 30 days in advance, via this page.

International

 
International surcharges help us respond to the impact of the international market on key cost areas for our business, such as:

  • Fuel;
  • Conveyancing; and 
  • International delivery charges. 

International surcharges do not apply to International non-contract business and consumer services.

The International surcharge applies to the following:

  • International Business Tracked; 
  • International Business Tracked & Signed; 
  • International Business Signed; 
  • International Business Mail; 
  • International Business Parcels; 
  • International Business Parcels Returns; 
  • International Business Mail Response services - Local Look options.

An International surcharge (currently 6.5%*) is applied to the product price after any discounts or commissions and before any applicable VAT.

We will communicate any International surcharge rate by giving you no less than 14 days in advance, via this page.

 
*effective from 3 January 2023 due to unfavourable movements in Sterling Exchange rates. Was previously 4%

 
Details of charges are available through the usual invoicing process, with detailed, line-level charge information available on the electronic invoicing platform, or where required by Royal Mail, provided manually via email.
 

International Correction Charges rate cardpdf, 2.95 MB