Royal Mail Tracked 24®

Keep tabs on urgent parcel deliveries

Royal Mail Tracked 24® provides a UK-wide next-day* delivery service with online tracking included, so you can keep tabs on your parcel’s progress.

At a Glance 

  • Next working day* parcel delivery with online tracking
  • Optional signature on delivery, plus SMS and/or email notifications
  • Free collection and free management reporting
  • Predicted day and estimated time of delivery by SMS and/or email

We’ve made further enhancements to our Tracked services. Providing more notifications - enabling better planning. We’ll keep the recipient informed which neighbour we’ve delivered to if they weren’t at home. Take a look at our improvements.

How to access Royal Mail Tracked 24®

To access Royal Mail Tracked 24®, send 1,000 Tracked items per annum across UK, International and Tracked Returns services and by combining volumes you can benefit from a better price.

What can you send?

With Royal Mail Tracked 24 you can send items weighing up to 30kg and measuring up to 61cm x 46cm x 46cm(1).

(1) For tube-shaped items, the length of the item plus twice the diameter must not exceed 104cm, with the greatest dimension being no more than 90cm.

Delivery confirmation

74% of online shoppers feel more confident ordering when they’re able to track their delivery, making them more likely to click ‘buy’Source: Delivery Matters April 2016 conducted independently by Trinity McQueen.

Want to know when your parcel has arrived? Royal Mail Tracked 24 offers the following options:

  • Online proof of signature on delivery
  • SMS notification
  • Email notification

Nobody home?

If your customers aren’t home, Royal Mail Tracked offers you the option of offering delivery to a Safeplace. With Safeplace they can nominate a safe place where parcels can be left if no one is home. Plus, we're now rolling out a new notification via email and/or SMS with specific information about which Safeplace location we've delivered the item to, e.g. the shed.

If we're unable to deliver the item to their Safeplace location, some recipients may also receive an email and/or SMS notification letting them know. 

Tracking and compensation for loss or damage

Follow your parcel’s progress from start to finish with online tracking. For extra peace of mind, there’s up to £100 of compensation cover included to protect against loss or damage to your item.

How much will it cost?

Calculate a price for Royal Mail Tracked 24 delivery of your parcel.

Collection is included in the price.


Improved reporting now available. You can now access a number of improved management reports, including sales order and customer summaries as well as quality of service reports.

Click here for further help and information.

Anything else you need to know?

Visit the Help page for more information and answers to frequently asked questions about this product.


PDF icon UK parcel services user guide

PDF icon Specific Terms for Parcels

PDF icon Royal Mail General Terms and Conditions

* We aim to deliver Royal Mail Tracked 24 the next working day but deliveries to certain postcode areas may take longer.

*Calls may be recorded and monitored for training and compliance purposes. Calls cost 5p per minute plus your telephone company's network access charge.