Let your customers nominate a delivery location

Safeplace allows your customers the opportunity to nominate a preferred delivery location - this can be a 'safe place' or with a neighbour.

This means that when your customers order bulky items for delivery to their home, they don’t have to be in - and that’s a big plus for some.

Goods delivered first time

When a customer places an order with you online or by phone, and you've signed up to Safeplace, they'll be able to nominate a 'safe place' as an alternative delivery point if they like.

Your customer’s instructions will be shown on the Safeplace parcel's label, so we’ll know where to leave the item if the customer isn't home. We’ll also leave a red 'Something for You' card, confirming where the parcel has been left.

If we’re unable to deliver the item to their Safeplace location, we’ll attempt to deliver their item to a neighbour, or they’ll be able to collect their item from their local delivery office. We will inform recipients that we’ve delivered their parcel to a neighbour or returned their parcel to the delivery office.

This is a free service that can be used in conjunction with Royal Mail 24 & 48 and Tracked 24 & 48

Need to set up an account?

If your business has a Royal Mail Account Manager, contact yours and find out more about how offering Safeplace can give your customers a more likely first delivery for their goods.

Already have an account?

If you already have an account, contact a member of our business team on 08457 950 950*. They will tell you how to add Safeplace to your account. It will speed things up if you can have your Royal Mail account number to hand when you ring us.

1. What do you do if the customer's instructions can't be followed?

   In these cases, we will issue a “Something for you” card and return the item to the delivery office. The customer can then arrange for a Redelivery or, they can pick the item up in person. 

2. Does Safeplace guarantee first-time delivery?

   No, because in a very small number of cases it won't be possible to follow the customer's Safeplace instructions. Examples of these include: if it would be dangerous for us to access the nominated point; if the item would be exposed to bad weather; or if the nominated point is clearly insecure.    As an example, places we wouldn’t consider safe are bins, including recycling bins, doorsteps and underneath parked cars. 3. How will Royal Mail know where the customer wants the item to be left?

3. How will Royal Mail know where the customer wants the item to be left?

   You will need to display the customer’s instructions clearly on a label on the outside of the parcel. You can print this information onto the label using either our shipping solutions, or your own.

4. What counts as a 'safe place'?

   Customers can ask for items to be left in any secure, weatherproof area of the property, as long as it is easily accessible for us.  Examples include a shed, a garage and an enclosed porch. As an example, places we wouldn’t consider safe are bins, including recycling bins, on doorsteps and underneath parked cars.  Alternatively, they can nominate a nearby neighbour to receive delivery of the item.

5. How do customers nominate a 'safe place'?

   When they place an order with you, you can offer your customers the opportunity to nominate an alternative delivery option.  You then display that information on the parcel label and pass it onto us so we can follow the instructions.

6. Which products can it be used with?

   Safeplace is avaialble on all Tracked 24 & 48 and Royal Mail 24 & 48 products.

7. How much does it cost?

   There is no additional charge for the Safeplace delivery option.