Account Terms and Conditions

All Royal Mail Business Account products and services are subject to our General terms and conditions, and associated terms which are available for you to view online.

Our main terms and conditions documents are listed below, followed by links to specific terms for products and user guides.

On the right hand side of the page you will find useful links to recent terms changes, non-account products and services, Schemes under the Postal Service Act 2000, additional terms and conditions for products and services, current prices and our privacy notice.

From time to time, we make changes to some of our terms and conditions. Please see royalmail.com/termschanges for further information.

 
Terms and conditions documents

Document Last update
Royal Mail and Parcelforce Worldwide general terms and conditions (pdf, 908.32 KB) October 2025
Royal Mail and Parcelforce Worldwide specific terms for parcels (pdf, 334.07 KB) August 2025
Royal Mail and Parcelforce Worldwide specific terms for international (pdf, 130.21 KB) August 2025
Royal Mail specific terms for marketing (pdf, 174.97 KB) April 2024
Royal Mail ID verification terms and conditions (pdf, 463.65 KB) April 2021
Royal Mail age verification terms and conditions (pdf, 1.07 MB) August 2025

Recent changes to terms and conditions

Schemes under the Postal Service Act 2000

Non-account products and services

Shop terms and conditions

Retailers terms and conditions

Credit policy

Privacy notice

Current postage prices

Information on VAT

Online Business Account terms and conditions

UK and International Surcharges and Correction Charges

Amazon/Online Postage terms and conditions

International sanctions

Stamps and collectibles terms and conditions

GDPR

Welsh Language Schemepdf, 785.02 KB

Products referenced in the above terms and conditions documents also have their own user guides, which you can access by clicking on the links below.  

User Guides for products covered by these Terms and Conditions

Parcel products Marketing, publishing and
general correspondence
products		 International products Other products
under the
General Terms

Royal Mail parcels user guidepdf, 6.06 MB

Parcelforce Worldwide Parcel User Guidepdf, 8.52 MB

Royal Mail Advertising Mail®

Sustainable® Advertising Mail

Royal Mail Publishing Mail®

Royal Mail Business Mail®

Other Marketing, publishing and general correspondence products

International Business Mail

International Business Parcels

International Business Parcels User Guidepdf, 5.4 MB

Parcelforce Worldwide Parcel User Guidepdf, 9.34 MB

Response Servicespdf, 1.52 MB

Pre-sorted Delivery and Early Extraction

Early Collect

 

Products not covered by the Royal Mail general terms and conditions

The products listed below are not covered by the Royal Mail general terms and conditions. You can click on each link to learn more about that product.