International Business Parcels Returns

Give international customers the confidence to buy from Britain


  • Customer returns directly to your UK address or via a local address
  • Buy a licence then only pay per returned item you receive
  • Available from 28 countries


  • Part-paid or fully-paid options

How to use this service

You need to purchase an annual licence to use International Business Parcels Returns. You’ll then be charged for every returned item that you receive.

Call us on 0800 177 7548 to set up your licence today.

See our International Business Parcels Returns user guide (pdf, 1.31 MB) for prices and service options.

The Standard version of this service is available from 28 countries. There are Fully Paid and Part Paid ‘Local Look’ options, allowing you to choose between covering all or part of the customer’s return postage. These options are not as widely available.

Download the International Business Parcels Returns user guide (pdf, 1.31 MB) to find out more.

On 24 December 2020, the UK and the EU reached an agreement on how to trade (the Trade and Cooperation Agreement). It entered into force on 1 January 2021. As a result of the agreement, the UK is no longer part of the EU’s single market and customs union and new rules apply. 

From 1 January 2021, the UK has extended the rules which applied to non-EU postal items before. Similarly, the EU now treats postal items from the UK as it did non-EU items before. This means there may be changes to how you send and receive items from abroad.

For more information on how sending and receiving items to the EU may be impacted from 1 January 2021, please click here.

Electronic Customs Pre-advice Data

It is now mandatory to provide electronic customs pre-advice data and an S10 barcode when you ship abroad.

Use one of our data-compliant shipping platforms – Click & Drop, Pro Shipping or API shipping – to automate this process and take the stress out of electronic customs.

Prohibitions and restrictions apply to returns as well as sent items.

We restrict or prohibit certain items from our network. You are advised to carefully read the restrictions on items like:

  • Batteries
  • Aerosols
  • Perfumes or aftershaves
  • Nail varnish, polish or gel

Check our prohibitions and restrictions guide.

It’s also your responsibility to check the prohibited and restricted items for countries you trade with.

Save with a Business Account

Spend over £5k a year on international parcels and mail?
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Buy postage to anywhere right now

With our convenient online tool Click & Drop
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Apply for free mail supplies

Business customers get free labels, ties and bags
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Alternative services

International Business Parcels Tracked Returns

Online tracking for you and your customer

Export with Royal Mail

Starting to export, scaling up, or already shipping huge volumes overseas?
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