International Business Tracked and Signed

A secure service for complete peace of mind


  • Track your package every step of the way
  • Signature on delivery for 47 worldwide destinations
  • Free tracked returns for undelivered items
  • Discounted rates with a business account
  • Compensation cover up to £100


  • Additional compensation up to £300
  • *Send packages up to 5kg to some countries
  • *Send printed papers up to 5kg to most countries

How to use this service

This service is only available with an International Business Account.

To qualify to use this service:

  • Spend a minimum of £5,000 each year across International Business services
  • OR send a minimum of 1,000 Tracked or Signed items per year (Royal Mail Tracked 24, Royal Mail Tracked 48, Royal Mail Tracked Returns, International Business Tracked, International Business Signed and International Tracked Returns)

Already have an account? Contact your account manager, and they can help you access this service.

Find out about an account

Not ready for an account? You can buy postage online now with Click & Drop.

Send now on Click & Drop

Download our International Business Parcels user guidepdf, 2.75 MB

Download our International Business Mail user guidepdf, 1.72 MB


Max 100g |
Max L 24cm
x W 16.5cm
x D 0.5cm

e.g. Greetings cards, personal letters and postcards


Large Letter

Max 500g |
Max L 38.1cm
x W 30.5cm
x D 2cm

e.g. magazines, CDs and DVDs



Max 2kg |
Max L 60cm
x W *
x D *

*L+D+W must be under 90cm


Tubes and Rolls

Max 2kg |
Max L 90cm
x W *
x D *

The length plus twice the diameter must be less than 104cm, with the greatest dimension less than 90cm


*You can send printed papers up to 5kg to all countries except Canada and Cambodia.

You may also use this service for any contents (but not restricted or prohibited items) up to 5kg in weight to: Austria, Bulgaria, Czech Republic, Germany, Greece, Hungary, Luxembourg, Poland, Portugal, Romania, Slovakia Slovenia and Thailand.

Since 1st January 2019, we require you to provide electronic customs pre-advice data when you ship to a different customs union (outside of the EU).

Use one of our data-compliant shipping platforms – Click & Drop, Pro Shipping or API shipping – to automate this process and take the stress out of electronic customs.

We restrict or prohibit certain items from our network. However, when you use International Tracked and Signed to ship to some countries in Europe, you can send certain ‘dangerous’ items that are usually prohibited, including:

  • aerosols
  • perfumes or aftershaves and
  • nail varnish, polish or gel.

See the International Business Parcels user guide (pdf, 2.75 MB) for details.


Check our prohibitions and restrictions guide.

It’s also your responsibility to check the prohibited and restricted items for your destination country.

Choose a parcel shipping solution to suit you – whether you’re sending a one-off parcel or shipping thousands of packages every week.

Compare parcel shipping solutions

Save with a Business Account

Spend over £5k a year on international parcels and mail?
Find out more

Buy postage to anywhere right now

With our convenient online tool Click & Drop
Find out more

Apply for free mail supplies

Business customers get free labels, ties and bags
Find out more

Alternative services

International Business Standard Economy

A great-value service for non-urgent mail


International Business Tracked

End-to-end tracking for peace of mind

Export with Royal Mail

Starting to export, scaling up, or already shipping huge volumes overseas?
Export now