International Business Tracked

Tracked to delivery point


  • Track your package every step of the way
  • Free tracked returns for undelivered items
  • Discounted rates with a business account
  • Compensation cover up to £100


  • Additional compensation up to £300
  • *Send packages up to 5kg to some countries
  • *Send printed papers up to 5kg to most countries

How to use this service

This service is only available with an International Business Account.

To qualify to use this service:

  • spend a minimum of £5,000 each year across International Business services
  • or send a minimum of 1,000 Tracked or Signed items per year (Royal Mail Tracked 24, Royal Mail Tracked 48, Royal Mail Tracked Returns, International Business Tracked, International Business Signed and International Tracked Returns)

Already have an account? Contact your account manager, and they can help you access this service.

Find out about an account

Not ready for an account? You can buy postage online now with Click & Drop.

Send now on Click & Drop

Download our International Business Parcels user guidepdf, 6.56 MB

Download our International Business Mail user guidepdf, 4.19 MB


Max 100g |
Max L 24cm
x W 16.5cm
x D 0.5cm

e.g. Greetings cards, personal letters and postcards


Large Letter

Max 500g |
Max L 38.1cm
x W 30.5cm
x D 2cm

e.g. magazines, CDs and DVDs



Max 2kg |
Max L 60cm
x W *
x D *

*L+D+W must be under 90cm


Tubes and Rolls

Max 2kg |
Max L 90cm
x W *
x D *

The length plus twice the diameter must be less than 104cm, with the greatest dimension less than 90cm


*Printed Matter can be sent up to 5kg except Canada and Cambodia

You may also use this service for any contents (but not restricted or prohibited items) up to 5kg to Belgium, Canada, Cyprus, Czech Republic, Denmark, Estonia, Gibraltar, Ireland, Israel, Latvia, Lithuania, Malta, Netherlands, Poland, Portugal, Saudi Arabia, Slovenia, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates and Vietnam. 

You can also use this service to send up to 3kg to New Zealand.

With the international trading landscape changing significantly over the past few years, providing the correct customs data is more important than ever. 

Electronic Customs Pre-advice Data

It is now mandatory to provide electronic customs pre-advice data and an S10 barcode when you ship abroad. You are also required to provide a CN22 or CN23 and the information electronically in the pre advice you send to us.

Some countries are applying penalties and delaying or returning items that are sent without the required electronic data and physical S10 barcode attached.

Use one of our data-compliant shipping platforms – Click & Drop, Pro Shipping or API shipping – to automate this process and take the stress out of electronic customs.

Why are we asking you to provide electronic customs data?

Electronic customs data is required to make sure that existing, emerging and future legislative, security and customs requirements overseas are met. The Universal Postal Union (UPU) requests that customs forms are completed accurately and in full. This will include the sender and recipient information and details on the contents within the parcel. Doing so can help enable a more efficient customs clearance process abroad and lead to faster delivery times.

We restrict or prohibit certain items from our network. You are advised to carefully read the restrictions on items like:

  • Batteries
  • Aerosols
  • Perfumes or aftershaves
  • Nail varnish, polish or gel

Check our prohibitions and restrictions guide.

It’s also your responsibility to check the prohibited and restricted items for your destination country.

Choose a parcel shipping solution to suit you – whether you’re sending a one-off parcel or shipping thousands of packages every week.

Compare parcel shipping solutions

Save with a Business Account

Spend over £5k a year on international parcels and mail?
Find out more

Buy postage to anywhere right now

With our convenient online tool Click & Drop
Find out more

Apply for free mail supplies

Business customers get free labels, ties and bags
Find out more

Alternative services

International Business Standard Priority

Faster than Economy with the same great worldwide coverage

International Business Tracked and Signed

Added peace of mind for sending important or valuable items

Export with Royal Mail

Starting to export, scaling up, or already shipping huge volumes overseas?
Export now