International Business Tracked Heavier

A secure service for heavier items with added peace of mind


  • Track your package every step of the way
  • Proof of delivery included
  • Free tracked returns for undelivered items
  • Compensation cover up to £100
  • Delivery aim from 3-5 days


*A signature is taken on delivery however we don’t provide a copy of the signature to you as part of the service and it’s not available to view online.


  • Max 30kg | Max L 61cm x 46 * x 46 *
  • Additional compensation up to £300
  • Available in medium parcel dimensions

How to use this service

To qualify to use this service:

  • spend a minimum of £5,000 each year across International Business services
  • or send a minimum of 1,000 Tracked or Signed items per year (Royal Mail Tracked 24, Royal Mail Tracked 48, Royal Mail Tracked Returns, International Business Tracked, International Business Signed and International Tracked Returns)

Already have an account? Contact your account manager, and they can help you access this service.

Find out about an account

Not ready for an account? You can buy postage online now with Click & Drop.

Send now on Click & Drop

Download our International Business Parcels user guidepdf, 6.56 MB

Download our International Business Mail user guidepdf, 4.19 MB


Max L 61cm
x W 46cm
x D 46cm

e.g. Gifts, shoes, heavy or bulky items

Max Weight 30kg

Please note that when using our International Business Tracked Heavier service there are some country specific weight variations to be aware of as below:

Max Weight 10kg: Cuba, Gambia, Cayman Islands
Max Weight 20kg: Albania, Argentina, Aruba, Australia, Bermuda, Denmark, Dominica, Equatorial Guinea, Georgia, Gibraltar, Israel, Kazakhstan, Malawi, Mongolia, Myanmar, New Caledonia, Philippines, Poland, Rwanda, Sweden, Syria, Trinidad and Tobago
All other destinations remain up to 30kg

With the international trading landscape changing significantly over the past few years, providing the correct customs data is more important than ever. 

Electronic Customs Pre-advice Data

It is now mandatory to provide electronic customs pre-advice data and an S10 barcode when you ship abroad. You are also required to provide a CN22 or CN23 and the information electronically in the pre advice you send to us.

Some countries are applying penalties and delaying or returning items that are sent without the required electronic data and physical S10 barcode attached.

Use one of our data-compliant shipping platforms – Click & Drop, Pro Shipping or API shipping – to automate this process and take the stress out of electronic customs.

Why are we asking you to provide electronic customs data?

Electronic customs data is required to make sure that existing, emerging and future legislative, security and customs requirements overseas are met. The Universal Postal Union (UPU) requests that customs forms are completed accurately and in full. This will include the sender and recipient information and details on the contents within the parcel. Doing so can help enable a more efficient customs clearance process abroad and lead to faster delivery times.

We restrict or prohibit certain items from our network. You are advised to carefully read the restrictions on items like:

  • Batteries
  • Aerosols
  • Perfumes or aftershaves
  • Nail varnish, polish or gel

Check our prohibitions and restrictions guide.

It’s also your responsibility to check the prohibited and restricted items for your destination country.

Choose a parcel shipping solution to suit you – whether you’re sending a one-off parcel or shipping thousands of packages every week.

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Save with a Business Account

Spend over £5k a year on international parcels and mail?
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With our convenient online tool Click & Drop
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Apply for free mail supplies

Business customers get free labels, ties and bags
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Alternative services

International Business Standard Priority

Faster than Economy with the same great worldwide coverage

International Business Tracked and Signed

Added peace of mind for sending important or valuable items

Export with Royal Mail

Starting to export, scaling up, or already shipping huge volumes overseas?
Export now