Collaborating for action

Royal Mail’s size, scale and reputation means it can play a positive role leading and championing change. We are committed to supporting and educating our customers, employees and communities to transition to Net Zero and drive industry change through innovative partnerships and collaborations. Some of the steps the company is taking include:

  • Calling for industry-wide reporting on CO2e per parcel so customers can make an informed decision.
  • Collaborating to drive Net Zero through business and policy.
  • Partnering with vehicle manufacturers to support the wider availability of low emission commercial vehicles, from small vans to large trucks


Collaborating for action infographic

Our Steps to zero journey

How Royal Mail are delivering for the future

We are committed to providing sustainable services for our customers and communities as we deliver against our environmental ambitions.

We are working hard to reduce the emissions of our operations. Building on our network of on-foot deliveries, we are rolling out electric vans, trialling low-emission trucks and using renewable energy to power our buildings to help reduce our emissions even further.

As a result, we have a growing number of all-electric delivery offices, in which all deliveries are zero emission, while almost all our buildings are now powered by 100% renewable electricity.

We have the UK’s largest electric fleet of any major UK parcel operator, with 5,000 electric vans in service today.

We continue to trial other alternative fuel vehicles such as micro electric and hydrogen vehicles, as well as other delivery models – including delivery by drone!

Our network of over 85,000 posties means we can also collect your parcel while we’re out delivering. By reducing the number of journeys we can help bring down emissions and congestion levels.

Our unique ‘feet on the street’ delivery model significantly contributes to keeping our emissions low when compared to our competitors.  Over half of our parcel delivery routes are wholly or partially on foot, while 21% of our delivery routes are now zero emission.