Customer Service Point

Royal Mail
Customer
Service Points

Drop off your parcels and pre-paid returns at a
Royal Mail Customer Service Point (CSP) – often found within Royal Mail Delivery Offices

Drop off prepaid items
Collect an item
Customer Service Point

What are Royal Mail Customer Service Points?

Royal Mail Customer Service Points are counters often found in Royal Mail Delivery Offices (or sorting offices) where you can drop off parcels and returns.

Available services include: 

• Drop off prepaid mail, parcels and returns  
• Print prepaid postage labels 
• Print proof of postage 

Collect parcels you’ve asked to be delivered to a Royal Mail Customer Service Point or items we could not deliver to your address (if you weren’t in or the parcel was too large). Check your nearest Royal Mail Customer Service Point or Delivery Office for the services available using Find Royal Mail Locations. 

 

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Buy postage online & drop off your parcel today

Send an item

What can you drop off at a Royal Mail Customer Service Point?

At a Royal Mail Customer Service Point you can drop off letters and parcels which fall within Royal Mail’s standard size and weight limits. 

If you've bought online postage using Click & Drop, the Royal Mail App, or have franked mail to send, you can drop these off at a Royal Mail Customer Service Point. Please remember to bring relevant paperwork. You can also post UK mail which already has the right postage on it. 

Note that if you're sending anything that’s restricted (check our list), you can’t drop it off at a Royal Mail Customer Service Point. You'll need to take it to a Post Office® branch instead. 

Why use Royal Mail Customer Service Points?
 

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Larger parcels accepted

Royal Mail Customer Service Point s accept a range of parcel sizes
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Print labels

No need to print at home. Print labels with us
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Stay updated

Get proof of postage and regular updates via the Royal Mail app
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Save on postage

It can be cheaper than getting a parcel collected from your home

How to use a Royal Mail Customer Service Point 

All Royal Mail Customer Service Points accept parcel drop-offs and returns for all Royal Mail items.  

Collect

Collecting items at a Royal Mail Customer Service Point

Some businesses offer Local Collect or Click & Collect as a delivery option. 

If you choose either of these, we'll deliver your item to the Royal Mail Customer Service Point you select. 

Once we’ve left your item at the location, we’ll send you a SMS or email confirming your item is ready to collect. 

You can pick up your item on a day that suits you. Check the opening times for the Royal Mail Customer Service Point you selected with Find Royal Mail Locations. 

Collect an item
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Find a Royal Mail Customer Service Point

Find your nearest Royal Mail Customer Service Point by entering your location into our Find Royal Mail Locations tool.

Search now

Discover more ways to drop off your parcels

From lockers to shops there are lots of convenient ways to drop-off your parcels locally

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Parcel Lockers

Parcel lockers are open 24/7 day and night for quick and easy parcel delivery and collection.
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Parcel Postboxes

Our parcel postboxes are open 24/7 for quick and easy small parcel deliveries.
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Royal Mail Shops

Use Royal Mail Shops and Post Office branches to drop off pre-paid items and returns.
Royal Mail lockers illustration

Parcel Lockers

Parcel lockers are open 24/7 day and night for quick and easy parcel delivery and collection.
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Parcel Postboxes

Our parcel postboxes are open 24/7 for quick and easy small parcel deliveries.
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Royal Mail Shops

Use Royal Mail Shops and Post Office branches to drop off pre-paid items and returns.

Frequently asked questions

You can post your items at our Royal Mail Customer Service Points, usually located in a Delivery Office, and collect items we’ve attempted to deliver. 

You can find out which Royal Mail services can be accessed at your local Royal Mail Customer Service Point on Find Royal Mail Locations. 

Hours vary by Royal Mail Customer Service Point. Please use  Find Royal Mail Locations to check the operating hours of your nearest Royal Mail Customer Service Point and the Delivery Offices they can often be found in. 

Last collection times may vary and can be as early as 30 min before closing time. 

If you drop your item off at a Royal Mail Customer Service Point after the latest acceptance times or on a Sunday, we'll stamp your certificate of postage. Your item will then be processed the next working day. 

No, Royal Mail cannot accept items with no labels on; other providers offer this service, but we do not. 

Your item will be returned back to you if it is posted without a label. 

For alternative posting options, please visit alternative posting options. 

Please check your junk email folder. Posting receipts are emailed to the email address you’ve entered. 

In the event you need to make a claim for loss, damage or delay, your email receipt will form basic evidence. Information on what is required when making a claim can be found on our Claims Centre. 

If you need proof of postage, you can print out, complete and bring with you a certificate of posting. A member of staff will stamp it for you.