Royal Mail
Parcel Lockers
Automated, 24/7 access points, where you can send and return parcels by purchasing postage online and dropping them off
Available 24/7
for your convenience
With over 110,000 available around the UK, Royal Mail postboxes are ideally suited for a quick and easy local drop off option for your letters and small parcels.
So why not buy your postage online via the app or website, print your label, drop it in to your nearest postbox and get proof of posting.
For proof of posting, all you need is the Royal Mail app. Select “Get proof of posting”, click “Post item now” and your camera will open so you can scan the QR code on your postage label. Then, simply pop your item in the postbox.
Buy postage online & drop off your parcel today
Compartment sizes for our Parcel Lockers
Royal Mail has two types of locker: one is grey and one is red in colour, and the maximum sizes for each type differ.
Grey lockers
Grey lockers have a maximum compartment size of:
Width 34cm x Height 61cm x Depth 58cm
Red lockers
Red lockers have a maximum compartment size of:
Width 42cm x Height 43cm x Depth 66cm
Why use Royal Mail Parcel Lockers?
24/7 access
Print labels with ease
Track your items
All shapes & sizes
Become a Royal Mail Parcel Point
Provide your customers and community with convenient parcel-sending options.
How to use a Parcel Locker
It’s easy to use our parcel lockers - just follow the simple steps below.
Sending parcels with a Parcel Locker
If you’re sending a parcel with us, simply follow the steps below to find and drop off your items at a parcel locker.
- Buy postage online (you can do this online or using our app).
- Check for your nearest parcel locker with Find Royal Mail Locations.
- Print your label at home or at the locker and affix it to your parcel.
- Follow the on-screen instructions and scan your parcel label to unlock the locker.
- Pop your item into the parcel locker, close it securely and leave the rest to us.
Find a Parcel Locker near you
Find your nearest parcel locker by entering your location into our Find Royal Mail Locations tool.
Discover more ways to drop off your parcels
From lockers to shops there are lots of convenient ways to drop-off your parcels locally
Frequently asked questions
You can use a variety of Royal Mail services at our lockers, including:
- Tracked Returns
- 1st Class (including 1st Class Signed For)
- 2nd Class (including 2nd Class Signed For)
- Tracked
- International (Tracked, Tracked & Signed, Signed, Standard, and Economy)
Please note that Special Delivery Guaranteed and Special Delivery Guaranteed returns items are excluded. Items with postage stamps on are also not accepted at parcel lockers.
Grey lockers have a maximum compartment size of:
Width 34cm x Height 61cm x Depth 58cm
Red lockers have a maximum compartment size of:
Width 42cm x Height 43cm x Depth 66cm
If your item doesn’t fit, please check our alternative posting options.
Please ensure you are scanning the barcodes – either the 2d barcode or long barcode.
You can manually enter the barcode by typing in the barcode numbers (please ensure you do not use hyphen when entering the 2d barcode number manually)
If the screen continues to advise the barcode is not correct, you’ll not be able to drop your item off at the parcel locker. Please visit alternative posting options.
You can scan either barcode on the parcel.
If your barcode wont scan please ensure you’re not placing it too close to the scanner. Check the brightness on your device is sufficient for the barcode to be read. If the barcode is creased the scanner will not be able to read it.
In the event the barcode won’t scan, please check our alternative posting options.
You can select the option to re-print your label if it is jammed, however it is likely the jamming could continue. You can visit the link for alternative posting options and/or log any jammed or printer issues via the webform via this webform.
No, Royal Mail cannot accept items with no labels on; other providers offer this service, but we do not.
Only items with a barcode can be dropped off at a parcel locker as stated on the screen of the locker when you post.
Your item will be returned back to you if it is posted without a label.
For alternative posting options, please visit alternative posting options.
Only items with a barcode can be dropped off at a parcel locker. If your item doesn’t have a barcode, please check our alternative posting options.
The following products are included:
1st Class, 2nd Class, Tracked (pre-paid), Signed For, International (Tracked, Tracked & Signed, Standard and Economy) and Tracked Returns.
Parcel lockers do not accept items with postage stamps on.
Please check your junk email folder. Posting receipts are emailed to the email address you’ve entered.
Most parcel lockers are accessible 24/7. Where a parcel locker is located within premises, restricted hours of access may apply.
You won’t receive an email receipt for your item.
If the parcel locker door won't open, it is because it is full. Please check our alternative posting options.
If the parcel locker door is not opening, you’ll not be able to drop your item off at the parcel locker. Please check our alternative posting options.
Collections from parcel lockers are from 16:00 Monday to Friday and 10:30 on Saturdays. There are no collections on Sundays or public/bank holidays.
Yes, there is no charge to print your label at the locker.
In the event you need to make a claim for loss, damage or delay, your email receipt will form basic evidence. Information on what is required when making a claim can be found on our Claims Centre.
Welsh Parcel Locker leaflet
Would you prefer to read our Parcel Locker leaflet in Welsh? Download our bilingual version herepdf, 591.15 KB.