Royal Mail Tracked Returns

Tracked to delivery point returns service


  • Tracking to delivery point
  • Print returns labels With Labels to Go at 11,500 Post Office branches or 1,200 Royal Mail Customer Service Points
  • Up to date reporting to help manage stock
  • Easy to use online portal to generate labels
  • Up to £150 inclusive compensation
  • Returns collected from home with Parcel Collect - available at no extra cost


  • Choose between our 24 hour service or 48 hour service to best fit your needs

How to use this service

This service is available with a Business Parcels Account.

Get a quote

To access Royal Mail Tracked Returns you need to receive a minimum of 20 returns per week or 1,000 per year.

You can combine this service with Royal Mail Tracked delivery services, International tracking & signature services to reach 1,000 items a year.

With Tracked Returns, you can sign up to our returns portal - providing your shoppers a hassle free way to produce their returns labels online.  Plus with our label printing service, your shoppers can print their labels at one of our Customer Service Points or Post Office branches for free.

Call us on 03457 950 950 to set up your account today.


Max L 61cm
x W 46cm
x D 46cm

e.g. Gifts, shoes, heavy or bulky items

Max parcel weight: 20kg

Tubes and Rolls

Max 2kg |
Max L 90cm
x W *
x D *

The length plus twice the diameter must be less than 104cm, with the greatest dimension less than 90cm

For urgent returns Royal Mail Special Delivery Guaranteed Returns guarantees that you’ll receive the item back by 1pm the next working day.

Call us on 03457 950 950 to arrange urgent returns.

We restrict or prohibit certain items from our network. You are advised to carefully read the restrictions on items like:

  • Batteries
  • Aerosols
  • Perfumes or aftershaves
  • Nail varnish, polish or gel

Check our list of all items prohibited and restricted by Royal Mail (pdf, 5.94 MB)

Royal Mail terms and conditions (pdf, 447.44 KB)

Specific terms for parcels (pdf, 233.95 KB)

Business Parcel Collect terms and conditions (pdf, 328.58 KB) - last updated 23 June 2022

UK parcels user guide (pdf, 5.74 MB)

Save with a Business Parcels Account

You just need to send over 20 parcels a week
Business Parcels Account

Buy postage to anywhere right now

With our convenient tool Click & Drop
Click & Drop

Apply for free mail supplies

Business customers get free labels, ties and bags
Mail supplies

Alternative service

Returns guaranteed next working day

Royal Mail Special Delivery Guaranteed Returns

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