Royal Mail Tracked Returns
Tracked to delivery point returns service
How to use this service
This service is available with a Business Parcels Account.
To access Royal Mail Tracked Returns you need to receive a minimum of 20 returns per week or 1,000 per year.
You can combine this service with Royal Mail Tracked delivery services, International tracking & signature services to reach 1,000 items a year.
With Tracked Returns, you can sign up to our returns portal - providing your shoppers a hassle free way to produce their returns labels online. Plus with our label printing service, your shoppers can print their labels at one of our Customer Service Points or Post Office branches for free.
Call us on 03457 950 950 to set up your account today.
Max parcel weight: 20kg
For urgent returns Royal Mail Special Delivery Guaranteed Returns guarantees that you’ll receive the item back by 1pm the next working day.
Call us on 03457 950 950 to arrange urgent returns.
We restrict or prohibit certain items from our network. You are advised to carefully read the restrictions on items like:
- Perfumes or aftershaves
- Nail varnish, polish or gel
Check our list of all items prohibited and restricted by Royal Mail (pdf, 7.74 MB)
Royal Mail terms and conditions (pdf, 250.18 KB)
Specific terms for parcels (pdf, 172.9 KB)
Business Parcel Collect terms and conditions (pdf, 328.58 KB) - last updated 23 June 2022
UK parcels user guide (pdf, 7.68 MB)