Royal Mail Special Delivery Guaranteed Returns
Fast, reliable way to return valuable or urgent items
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Please note
The health and safety of our colleagues and our customers is our number one priority and has been front of mind throughout the COVID-19 pandemic. To protect our people and customers, we continue to refrain from handing over hand-held devices to customers in cases when a signature is required. The recipient’s name and confirmation of delivery can still be viewed at royalmail.com/track-your-item
How to use this service
To start using Royal Mail Special Delivery Guaranteed Returns service, you’ll need to purchase an annual licence from us. You’ll then be charged for every returned item that you receive.
Prices are based on the individual weight of each item.
Call us on 03457 950 950
Max parcels weight:
10kg
We can supply plastic envelopes (minimum of 5,000) pre-printed with your licence number and postage barcode – you can even add your company logo. Include this when you mail items to customers, and they can simply repackage their items and send them back to you.
To order bespoke returns envelopes speak to your account manager.
Choose a shipping solution to suit you – whether you’re sending a one-off parcel or shipping thousands of packages every week.
Royal Mail terms and conditions (pdf, 348.54 KB)
Specific terms for parcels (pdf, 173.35 KB)
UK parcels user guide (pdf, 5.17 MB)
