Royal Mail Special Delivery Guaranteed Returns

Fast, reliable way to return valuable or urgent items


  • End-to-end tracking
  • Guaranteed returns by 1pm next working day
  • Signature on delivery
  • Compensation cover up to £750 included
  • Offer your customers returns from 11,500 Post Office branches


  • Enhanced compensation available for up to £1,000 or for up to £2,500


How to use this service

To start using Royal Mail Special Delivery Guaranteed Returns service, you’ll need to purchase an annual licence from us. You’ll then be charged for every returned item that you receive.

Prices are based on the individual weight of each item.

Call us on 03457 950 950

Apply online now


Max L 61cm
x W 46cm
x D 46cm

e.g. Gifts, shoes, heavy or bulky items


Max parcels weight:


Tubes and Rolls

Max 2kg |
Max L 90cm
x W *
x D *

The length plus twice the diameter must be less than 104cm, with the greatest dimension less than 90cm

We can supply plastic envelopes (minimum of 5,000) pre-printed with your licence number and postage barcode – you can even add your company logo. Include this when you mail items to customers, and they can simply repackage their items and send them back to you.

To order bespoke returns envelopes speak to your account manager.

Choose a shipping solution to suit you – whether you’re sending a one-off parcel or shipping thousands of packages every week.

Compare parcel shipping solutions

Royal Mail terms and conditions (pdf, 447.44 KB)

Specific terms for parcels (pdf, 233.95 KB)

UK parcels user guide (pdf, 5.74 MB)

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