Royal Mail Special Delivery Guaranteed Returns

Fast, reliable way to return valuable or urgent items


  • End-to-end tracking
  • Guaranteed returns by 1pm next working day
  • Signature on delivery
  • Compensation cover up to £750 included
  • Offer your customers returns from 11,500 Post Office branches


  • Enhanced compensation available for up to £1,000 or for up to £2,500

Changes to Special Delivery Guaranteed

From Thursday 24 December we reinstated our temporary timed guarantees for our Special Delivery Guaranteed by 9am and 1pm services.

  • For items posted from Thursday 24 December 2020 onwards, our guaranteed delivery for Special Delivery Guaranteed by 9am the next working day will be by 11.00am the next working day*
  • Our guaranteed delivery for Special Delivery Guaranteed by 1pm the next working day will be by 4.00pm the next working day*.
  • This includes items where a Saturday guarantee has been purchased.

*existing postcode exceptions apply

Find out more about previous Special Delivery Guaranteed changes.


Please note

Due to the current coronavirus situation, we're no longer asking the recipient to sign for items delivered on or after Saturday 14 March 2020.

The recipient's name and confirmation of delivery can still be viewed at

Find out more at

How to use this service

To start using Royal Mail Special Delivery Guaranteed Returns service, you’ll need to purchase an annual licence from us. You’ll then be charged for every returned item that you receive.

Prices are based on the individual weight of each item.

Call us on 03457 950 950

Apply online now


Max L 61cm
x W 46cm
x D 46cm

e.g. Gifts, shoes, heavy or bulky items


Max parcels weight:


Tubes and Rolls

Max 2kg |
Max L 90cm
x W *
x D *

The length plus twice the diameter must be less than 104cm, with the greatest dimension less than 90cm

We can supply plastic envelopes (minimum of 5,000) pre-printed with your licence number and postage barcode – you can even add your company logo. Include this when you mail items to customers, and they can simply repackage their items and send them back to you.

To order bespoke returns envelopes speak to your account manager.

Choose a shipping solution to suit you – whether you’re sending a one-off parcel or shipping thousands of packages every week.

Compare parcel shipping solutions

Royal Mail terms and conditions (pdf, 338.76 KB)

Specific terms for parcels (pdf, 173.35 KB)

UK parcels user guide (pdf, 3.03 MB)

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