Royal Mail Special Delivery Guaranteed Returns
Fast, reliable way to return valuable or urgent items
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Please note
Due to increased absence levels, we’ve reviewed our timed guarantees for Special Delivery Guaranteed by 9am and 1pm services and will make the following changes. For items posted from Tuesday 31 March 2020 onwards, our guaranteed delivery for Special Delivery Guaranteed by 9.00am the next working day will change to by 12.00pm the next working day*. Our guaranteed delivery for Special Delivery Guaranteed by 1.00pm will change to by 9.00pm the next working day*.
For both services, we're no longer asking the recipient to sign for items delivered on or after Saturday 14 March 2020.
The recipient's name and confirmation of delivery can still be viewed at www.royalmail.com/track-your-item
Find out more at www.royalmail.com/coronavirus
*existing postcode exceptions apply
How to use this service
To start using Royal Mail Special Delivery Guaranteed Returns service, you’ll need to purchase an annual licence from us. You’ll then be charged for every returned item that you receive.
Prices are based on the individual weight of each item.
Call us on 03457 950 950
Max parcels weight:
10kg
We can supply plastic envelopes (minimum of 5,000) pre-printed with your licence number and postage barcode – you can even add your company logo. Include this when you mail items to customers, and they can simply repackage their items and send them back to you.
To order bespoke returns envelopes speak to your account manager.
Choose a shipping solution to suit you – whether you’re sending a one-off parcel or shipping thousands of packages every week.
Royal Mail terms and conditions (pdf, 347.54 KB)
Specific terms for parcels (pdf, 180.87 KB)
UK parcels user guide (pdf, 3.65 MB)
