Royal Mail Special Delivery Guaranteed Returns

Fast, reliable way to return valuable or urgent items

Features

  • End-to-end tracking
  • Guaranteed returns by 1pm next working day
  • Signature on delivery
  • Compensation cover up to £750 included
  • Offer your customers returns from 11,500 Post Office branches

Options

  • Enhanced compensation available for up to £1,000 or for up to £2,500

Please note due to Coronavirus we’ve made the following changes:

From Monday 28 September we’ll be improving our timed guarantees for Special Delivery Guaranteed by 9am and 1pm services and will make the following changes:

•    For items posted from Monday 28 September 2020 onwards, our guaranteed delivery for Special Delivery Guaranteed by 9.00am the next working day will change to by 11.00am the next working day*

•    Our guaranteed delivery for Special Delivery Guaranteed by 1.00pm the next working day will change to by 4.00pm the next working day*.

•    This includes items where a Saturday guarantee has been purchased.
For both services, we're no longer asking the recipient to sign for items delivered on or after Saturday 14 March 2020.

The recipient's name and confirmation of delivery can still be viewed at www.royalmail.com/track-your-item

Find out more at www.royalmail.com/coronavirus

*existing postcode exceptions apply

How to use this service

To start using Royal Mail Special Delivery Guaranteed Returns service, you’ll need to purchase an annual licence from us. You’ll then be charged for every returned item that you receive.

Prices are based on the individual weight of each item.

Call us on 03457 950 950

Apply online now

Parcel

Max L 61cm
x W 46cm
x D 46cm

e.g. Gifts, shoes, heavy or bulky items

 

Max parcels weight:

10kg

Tubes and Rolls

Max 2kg |
Max L 90cm
x W *
x D *

The length plus twice the diameter must be less than 104cm, with the greatest dimension less than 90cm

We can supply plastic envelopes (minimum of 5,000) pre-printed with your licence number and postage barcode – you can even add your company logo. Include this when you mail items to customers, and they can simply repackage their items and send them back to you.

To order bespoke returns envelopes speak to your account manager.

Choose a shipping solution to suit you – whether you’re sending a one-off parcel or shipping thousands of packages every week.

Compare parcel shipping solutions

Royal Mail terms and conditions (pdf, 347.54 KB)

Specific terms for parcels (pdf, 225.48 KB)

UK parcels user guide (pdf, 3.03 MB)

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