Business Reply and Freepost Standard
Use our Business Reply and Freepost Standard services to allow your customers and new prospects an easy way to respond to you. We’ll provide a barcode and licence number for you to print on your mail with a return address. Just pay a small fee for the product and we’ll charge you for the postage cost of your responses. You can choose for the replies to be received using 1st or 2nd class mail.
Speak to us about our response services
|Business Reply Standard||Freepost Standard|
|Response licence detail*||Printed on top left||Printed with the return address|
*See examples below
Mailing examples for each service
Here are some examples of how your mailing could look (not to scale):
How to use our response services
1. You’ll need a licence for each address that items are returned to – which gives you 12 months usage. Get in touch to get started.
2. Design and print your mail response envelopes. Most printers already have our design templates, but if you wish to produce and print your own mail response pieces, use our Artwork generator design tool to produce a mail piece image with your licence number, licence barcode, address and postage indicia.
If someone else is printing your envelopes, be sure to pass on your licence number and design to your print supplier. Find out more in our Response Services user guide (pdf, 1.32 MB)
The maximum thickness of Large Letters for Business Reply, Freepost and Freepost NAME will be reduced from 50mm to 25mm with effect from 5th October 2020.
If you would like to submit your design to Royal Mail for approval prior to printing, then please post a sample envelope to the following address:
Freepost RESPONSE SERVICES
Royal Mail Response Services Team
PO Box 740
3. Send your mailing and wait for the responses to come in.
Help and documentation
Check out our prices and see more information about increasing your customer responses with Business Reply and Freepost:
Response Services user guide (pdf, 1.32 MB)
Royal Mail General Terms and Conditions (pdf, 338.76 KB)
Response Services Specific Terms and Conditions (pdf, 187.12 KB)
Response Services rate card (pdf, 1.72 MB)
Prohibited and restricted items - advice for business customers