We’ll handle your returned mail

Reduce hassle while making savings:

• Save time – we look after all your returns
• Save money compared to handling returns yourself
• Improve brand trust by using up-to-date data
• Reduce waste by removing goneaway records

We can capture useful data from your mail, including:

• Reason for return
• Name, address and URN of recipient
• Campaign code
• Written notes

Analysing this against Royal Mail databases, we can also work out where your customers are now.

We’ll even process the contents; items can be destroyed or securely recycled. Valuable items or important documents can be returned to you.

Insights into your inbox in 4 easy steps:

1. We give you a dedicated PO Box address to put on all your mail.
2. Any returned mail goes to that address to be processed as you wish.
3. We capture information from your mail and analyse the data.
4. You receive a digital file of our findings to update your database.