Grow your business in Spain
Grow your business in Spain
Looking to expand your business in Spain?
- 63% of Spanish shoppers surveyed find UK items much cheaper than locally
- 87% of them trust that items purchased from UK sites will be authentic
- 63% of Spanish shoppers like to buy British brands
- 2 in 5 have shopped from a UK site during a three-month period, with those that did purchase spending an average of €139 on UK products
- Top buys from UK websites include clothes (37%); books (29%); electrical products (29%); footwear (27%) and accessories (27%)
of Spanish shoppers would shop more from UK sites if they were satisfied with their deliveries*
Deliver a great experience to your Spanish customers
The main reason Spanish shoppers fail to check out is due to delivery charges, with 48% of them citing this as a reason for regular cart abandonment*. This is significantly higher than the international average!
Spending more than £5k a year on international parcels, gives you access to an International Business Parcels Account . Get in touch today to see how you and your customers can start making savings.
91% of Spanish shoppers are more likely to shop again with an online retailer if they’re satisfied with the delivery*. Be clear and upfront about any delivery charges and how long items will take to arrive.
of Spanish shoppers would track every item they order from the UK if the service was available*.
How Royal Mail can help you grow your business in Spain
Two of the main barriers to purchase online for Spanish shoppers are the risk of failed delivery and a lack of trust, which are both significantly higher than the international average. This is where Royal Mail comes in. Using our International Tracked service to Spain, will give customers the confidence of knowing exactly where their delivery is and provide the added reassurance to buy. For additional peace of mind, our International Tracked and Signed service to Spain gives the same end to end tracking, but also requires the recipient to sign for the package.
Royal Mail delivery options to Spain
Choose a service below to find out how we can help your business deliver in Spain:
|Service||Lower price option||Fast delivery||Full tracking included||Proof of delivery included||Delivery aims to Spain|
|3-4 working days|
|International Business Tracked and Signed||3-4 working days|
|International Business Standard||
|3-5 working days|
|International Business Economy||2 weeks|
Make international returns for Spanish customers easy
3 in 4 Spanish shoppers would be unlikely to shop with a retailer again following a difficult return experience*. It is important to make this process as simple as possible for your customers.
The good news is that Spain is one of the destinations covered by International Business Parcel Returns.
For Spain we offer a range of options, so you can choose to have customers return parcels directly to your UK address or via a local address. You also decide whether to fully pay or part-pay the return delivery costs for your customer. Offering a hassle-free returns process will encourage Spanish shoppers to buy from you with confidence.
Customs and Brexit
From 1 January 2021, the UK is no longer part of the EU’s single market and customs union and new rules apply. The UK extended the rules which only applied to non-EU postal items before, to include items received from the EU. Similarly, the EU now treats postal items from the UK as it did non-EU items before. This means there may be changes to how you send and receive items from abroad.
As of 1 July 2021, items imported to the EU with a value of €22 or less became liable for VAT.
For more information on how to send goods to EU countries more effectively click here.
*All statistics are from Delivery Matters Spain, Trinity McQueen, 2018