What time / days do you deliver?
We aim to make one delivery every day, Monday to Saturday.
We don't usually deliver on bank public and local holidays. Our public holidays details when and where our deliveries will be affected.
Details of worldwide public holidays can be found on our international incidents page. You'll also find known issues affecting deliveries in specific countries.
Our deliveries are scheduled to be completed:
- Addresses in urban areas - by 3pm
- Addresses in rural areas - by 4pm (subject to exceptions for remote areas with limited transport infrastructure such as the Highlands and Islands)
Changes to mail volumes, transport disruptions and operating issues mean that sometimes your delivery may be later in the day. Please check our Service Updates to see if there are known issues in your area.
See My item hasn’t arrived yet, what should I do? for information on when an individual item may be delivered.
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