Royal Mail Tracked Returns®

An easy returns process for you and your customers

Our improved Royal Mail Tracked Returns® service gives you greater visibility and control over your returns process and enhances the experience for your customers too – making them more likely to buy from you again. And now, with our new service Labels to go, we can now print your customers' returns labels at a Post Office® branch or over 1,200 Customer Service Points across the UK.

At a Glance 

  • Increased tracking and control over returns process
  • Up-to-date reporting, helping you to manage your stock better
  • Enhanced customer confidence, loyalty and repeat business
  • With Labels to Go, your shoppers can now print their returns labels at a Post Office or Royal Mail Customer Service Point

Why choose Royal Mail Tracked Returns?

For online shoppers, being able to return goods easily is a key part of a positive online shopping experience. In fact, 60% of online shoppers said they would be unlikely to buy again from a retailer if they had a difficult returns experience*.

With Royal Mail Tracked Returns offer your customers a quick, easy and reliable returns service that will encourage them to order from you again and again. What’s more, it gives you more visibility and control over the whole process.

No printer. No problem

And now with Labels to Go we’ve made returns more convenient for your customers and more cost effective for you, with no need for a printer and no need to send a returns label with every order.

Your customers simply;

  • Return their item online via our returns portal and download a QR code
  • Print their label at their local Post Office® branch or Royal Mail Customer Service Point
  • Drop their return item and go

Why returns matter for your customers

Better for your business

With Royal Mail Tracked Returns, there’s now a barcode on every item – and that means a range of benefits for your business.

  • Five stage tracking
    Every item is tracked at five stages through our dedicated network, from any Post Office® branch to delivery back to you. So you have the confidence to send refunds to your customers more quickly.
  • Up-to-date reporting
    Access detailed, up-to-date management information via an online self-service portal. You know exactly what will be arriving back with you, and when – so you can control stock and have items back on sale as quickly as possible.
  • Ability to offer returns via the Post Office®- online shoppers’ most preferred returns method*.
  • More accurate invoicing
    A barcode on every returned item ensures you’re only charged for what you send, helping to improve invoice reconciliation.

A choice of delivery speeds

Royal Mail Tracked Returns also offers two return delivery speeds: 48 hour and 24 hour. So you can tailor the service to suit your needs and the needs of your customers.

Better for your customers

Your customers can easily manage their returns online using our new free returns portal, which can be integrated into your website and personalised to suit your brand.

No printer. No problem

Your customers simply;

  • Return their item online via our returns portal, provide information about the return item - great for your stock control and returns management.
  • They download a QR code sent to them via email
  • Print their label at their local Post Office® branch or Royal Mail Customer Service Point
  • Drop their return item and go

Customers can also keep track of their returns at five stages. So they have a better idea of when to expect a refund or replacement item.

In addition, you can print the returns label and include it when you dispatch your customer’s order using one of our free shipping solutions.

Anything else you need to know?

Visit the Help page for more information and answers to frequently asked questions about this product.


PDF icon UK parcel services user guide

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PDF icon Royal Mail General Terms and Conditions

*Delivery Matters, independently conducted by Trinity McQueen during 2018.