Business Redirection help hub

 
You can apply online here

Please make sure you include all your organisation’s names, as well as any abbreviations you use.

You’ll also need to include proof of ID. The documents you can use are listed on the application form.

You can chose to redirect for three, six or 12 months. The service can run for up to four years in total.

Find out more about what we can redirect below

 
You should apply as soon as possible, as we need at least five working days to arrange it. It’s best to apply three weeks before you move.

You can apply:

• Up to six months before your move
• Up to six months after you’ve moved

Please note: If you give less than five working days’ notice of your move, some of your mail might be delivered to your old address.

 
Yes, the fee includes both personal and business mail provided it’s for one business name only.

If other people live with you and are moving, they’ll need to complete and pay for a separate Redirection.

 
If only specific departments or teams are moving, you can’t apply for a Redirection.

Instead you need a Business Diversion. This lets us forward mail for the departments or teams you specify. Your mail is diverted using our 1st Class service to any alternative UK address.
 

 
Yes, for security reasons, we can’t accept a Redirection application from multi-occupied buildings. These are buildings where businesses receive deliveries to a shared door, letterbox or reception.

You’ll need a Diversion if this applies to your business.

 
Yes. If you use services such as Business Collection, PO Box^® or Business Response, then you only need to tell us once.

We’ll then arrange the changes for you. You’ll be given a nominated contact who will keep you informed throughout the process.

Please note: this form only changes the billing and service details we hold for your business. We’ll deliver any mail sent to your current address as normal unless a Redirection is set up.

 
Your mail will go to the delivery office for your old address first, before it’s forwarded. This will add at least a day to its journey.

• If you’ve moved within the UK: we’ll forward your mail by 1st Class, unless it was sent by Special Delivery Guaranteed®. Items sent by this service will still require a signature, but guaranteed delivery dates won't apply.
• If you’ve moved outside the UK: we’ll forward your mail by International Standard.

 
Yes, you can redirect mail from a UK address to a new address abroad. We’ll direct all mail using our International Standard service.

Please note:

• To apply online, your credit card must be registered to a UK address.
• We can’t redirect mail from another country to a UK address. Please contact the postal authority in that country if you need to do this.
• We can’t redirect any mail to an address outside the UK which is over 25mm thick, weighs more than 100g or appears to contain goods.

 
You can redirect mail from a PO Box for a maximum of six months in its entirety and the box must be active for the duration of the service. The PO Box must remain open during the Redirection period.

You can redirect to a PO Box for up to four years.

 
Yes, but we can only redirect this mail to UK addresses. If your new address is outside the UK, any item sent using these services will be returned to sender.

Please note:

• Special Delivery Guaranteed^® items won’t be delivered next day. This is because mail has to go first to the delivery office for your old address before it’s forwarded. This adds at least a day to the item’s journey.
• We’ll still get a signature or confirmation scan when delivering to your new address. This is only for items sent using services that offer these features.

 
We can’t redirect:

• Personal mail from a business address
• Items addressed ‘To the occupier’
• Mail delivered by other delivery services or couriers, including Parcelforce
• For security reasons, we can’t accept a Redirection application from multi-occupied buildings. These are buildings where businesses receive deliveries to a shared door, letterbox or reception. You’ll need a Diversion if this applies to your business.
• Items to an address outside the UK that are larger than letter size or clearly contain goods
• Restricted goods sent in the UK using Royal Mail Tracked 24^® and Royal Mail Tracked 48^®
• Any mail the law prohibits us from redirecting. For example we may be required to notify the authorities of Redirection requests for mail relating to government benefits.

 
We’ll contact you before it ends. You should receive an invite to renew a few weeks before your current Business Redirection finishes.

 
You can renew online. For security, the invite will include a reference number and a renewal code.

If you’ve already received your invite, you can renew now.

Please note: You need to be logged in to your Royal Mail account to renew.

You can also renew by post, the details are in your invite or by phone using our automated Renewal system by calling 03457 777888.

Please note: You can’t renew a Redirection at a Post Office^®.

 
Yes, but any credit card used to renew online must be registered to a UK address.

If your credit card is registered to an address in a foreign country, you can apply by post. You’ll need to use another payment method, e.g. cheque.

 
You can renew for 3, 6 or 12 months. 

Your Redirection can run for up to 4 years from the original start date. You won’t be able to renew beyond this length of time.

From a PO Box^®: The maximum Redirection period is 6 months. 

To a PO Box^®: You can redirect to a PO Box® for up to 4 years.

 
Simply ignore the invitation. Your Business Redirection will end on the date given in your original confirmation letter and your renewal invitation letter.

After this time any mail addressed to you at your old address will be delivered there.

 
If you'd like to cancel your Business Redirection, complete our online form below. You'll need your 9 digit Redirection reference number, this will be on the confirmation letter we sent to you.

Cancel my Business Redirection

 
Please note:

• It may take up to ten working days from when we receive your request for the Redirection to stop.
• If you cancel your Redirection no later than 7 working days before the start of the Redirection we will refund the full charges paid for the Redirection. We will not refund the charges paid for the Redirection once the Redirection has started or if the lead redirectee ends this agreement during the 7 working days period prior to the Redirection starting.

 
You can make minor changes, including:

• Correcting a spelling mistake
• Notifying us of a unit number that isn’t listed

Please complete our online form below. You'll need your 9 digit Redirection reference number, this will be on the confirmation letter we sent to you.

Change my Business Redirection

Please allow five working days for the change to take place.

 
If the Redirection hasn’t started:

Please let us know as soon as possible by completing our online form below. You'll need your 9 digit Redirection reference number, this will be on the confirmation letter we sent to you.

Change my Business Redirection

Please note:

• For security reasons, we’ll need the person who applied to provide their signature again.
• Please allow five working days for the changes to take place.

If the Redirection has already started:

• We’ll need to cancel the current Redirection and you’ll need to pay for a new one to be set up. 
• To cancel the existing Redirection use this form Cancel my Business Redirection
• You can then apply online here
• For security reasons, we’ll need the person who applied to provide their signature again.
• Please allow five working days for the changes to take place.

 
If the Redirection hasn’t started:

You’ll need to let us know at least five working days before your Redirection is due to start. You'll need your 9 digit Redirection reference number, this will be on the confirmation letter we sent to you.

Change my Business Redirection

 
If the Redirection has already started:

You can’t change the start date once the Redirection has started. You’ll need to cancel the current Redirection and apply for a new one. This will need a new payment and the signature of the person who applied.

1. Cancel your original Redirection (e.g. from address A to address B).
2. Set up a new Redirection from address B to address C (your new address). You only need to do this if you’re already receiving mail directly to address B.
3. Set up another Redirection from address A to address C.

This will make sure you get mail from both your previous addresses. We’re sorry, but we can’t give a refund on your original Redirection.

 
There are several reasons your mail might not be redirected from your old address.

 
You can find these on your confirmation letter. Please check the letter contains:

• The correct old and new address of your premises
• All the company names, and any abbreviations and variations, whose mail needs redirecting

If you need to change any details or add company names, you’ll need to let us know at least five working days before your Redirection is due to start. You'll need your 9 digit Redirection reference number, this will be on the confirmation letter we sent to you.

Change my Business Redirection

Please note: there will be an extra fee to add extra company names to your Redirection and you’ll be required to provide additional ID for that name.

 
Please check your confirmation letter. The start date might be later than the date you requested. This is because we need five working days to process your application.

 
Please check your confirmation letter for the end date. Before it finishes you should get an invitation to renew. We’ll also let you know if you’ve reached the maximum Redirection period and can’t renew again.

If your Redirection has expired and you haven’t had a renewal invitation, please contact us on 03457 777888.

 
There are some things we can’t redirect. These include items delivered by another courier or delivery service.

See the ‘what mail can be redirected’ section above.

 
This could delay your application. Mail will go to your old address until we have all the information needed and your application is processed.

 
If possible, please contact the sender and check when the item was posted, to which address, and if it was sent using Royal Mail.
If:

• The item was posted some time ago to your old address
• All the details used were correct

Please complete our dedicated Business Redirection Enquiry form.

 
This could be because everyone is now using your new address.

But if it’s very unusual for you not to get any redirected mail, please complete our dedicated Business Redirection Enquiry form.

Please give as much information as possible.

If the occupants of your old address are still receiving your mail, please try and ask them for the delivery date of any items. Please also tell us if you have the envelopes for any mail that wasn’t redirected. This information will help our investigations.

 
You should receive confirmation five working days after you submitted your application. If you haven’t, please tell call us on 03457 777888.