Royal Mail Special Delivery Guaranteed by 1pm®

Guaranteed by 1pm next-day*


  • Full tracking
  • Photo and signature on delivery
  • Guaranteed delivery next day by 1pm* or your money back
  • Compensation cover up to £750


  • Guaranteed Saturday delivery for an extra fee*
  • Additional compensation available up to £2,500


How to use this service

You can post your Special Delivery Guaranteed by 1pm items online and book a collection from your door. We can even bring your label too!

Alternatively, you can choose to print and apply your own label or opt to drop your Special Delivery Guaranteed by 1pm items off at a Post Office branch or at a Parcel Postbox near you.

Buy postage now

If you prefer, you can take your parcel and QR code to any Post Office branch to print labels for postage you have bought online. Or you can buy postage at a Post Office branch.

Find a branch

† Label printing at a Post Office is available for 1st Class (including Signed For), 2nd Class (including Signed For), Special Delivery Guaranteed by 1pm. It is also available for Tracked (including with signature) but parcel only format.

up to and
up to
up to
up to
  Price Online 
Price Online 
Price Online 
100g £7.95 £7.35 £10.95 £10.35 £17.95 £17.35
500g £8.95 £8.35 £11.95 £11.35 £18.95 £18.35
1kg £9.95 £9.35 £12.95 £12.35 £19.95 £19.35


£12.75 £12.15 £15.75 £15.15 £22.75 £22.15
10kg £17.75 £16.55 £20.75 £19.55 £27.75 £26.55
20kg £21.75 £20.55 £24.75 £23.55 £31.75 £30.55


All prices in the above table are exempt from VAT

During unprecedented times, such as Covid-19 pandemic, delivery time guarantees may be subject to change.

Prices for guaranteed Saturday delivery

Weight Compensation
up to
up to
up to
100g £12.54 £16.14 £24.54
500g £13.74 £17.34 £25.74
1kg £14.94 £18.54 £26.94
2kg £18.30 £21.90 £30.30
10kg £24.30 £27.90 £36.30
20kg £29.10 £32.70 £41.10


Prices are inclusive of VAT

Sometimes the damage, delay or loss of an item can lead to greater loss than the actual value of the item itself. For such items you can buy our consequential loss cover of up to £10,000. This cover could be a wise choice for important legal documents or tax returns that may result in penalties if lost or not delivered on time. Just ask for consequential loss when you send your item by Special Delivery Guaranteed™. Make your claims through our Customer Services within 14 days of posting. You will need to provide the receipt for purchase as well as proof of the value of the indirect loss in order to make a claim.

How to make a claim

Prices for consequential loss cover

Weight Up to £1,000 Up to £2,500 Up to £5,000 Up to £7,500 Up to £10,000
100g £11.82 £13.44 £15.36 £16.68 £19.26
500g £13.02 £14.64 £16.56 £17.88 £20.46
1kg £14.22 £15.84 £17.76 £19.08 £21.66
2kg £17.58 £19.20 £21.12 £22.44 £25.02
10kg £23.58 £25.20 £27.12 £28.44 £31.02
20kg £28.38 £30.00 £31.92 £33.24 £35.82


Consequential loss add on price per item

Maximum compensation Price
£1,000 £2.28
£2,500 £3.90
£5,000 £5.82
£7,500 £7.14
£10,000 £9.72


All prices are VAT inclusive

Working days

Working days are Monday-Friday unless you've purchased Saturday Guaranteed delivery.


We deliver throughout the UK. However, there are certain delivery restrictions in particular areas:

We deliver by 5.30pm the next working day in the following postcode areas:

AB30 - 39, 41 - 45, 51 - 56
HS1, 3 - 9
IV21 - 28, 40 - 49, 51 - 56
KA27, 28
KW1 - 3, 5 - 15
KW16 Stromness Town only
PA20 (0&9)
PA28 - 38, 41 - 49, 76, 77
PH15, 17 - 26, 31 - 40, 49, 50

We deliver within two working days by 5.30pm to the following postcodes areas:

PA60 - 75, 78
ZE2, 3

We deliver within three working days by 5.30pm to the following postcode areas:

KW16 - non Town
PH30, 41 - 44


Saturday delivery

Some businesses won't accept Saturday deliveries, including:

  • banks
  • building societies
  • travel agents
  • jewellers
  • Post Office® branches

We can't guarantee Saturday delivery to Isle of Man, Jersey, Herm, Sark and Alderney.

We restrict or prohibit certain items from our network. You are advised to carefully read the restrictions on items like:

  • Batteries
  • Aerosols
  • Perfumes or aftershaves
  • Nail varnish, polish or gel

Check our list of prohibited and restricted items


Max 20kg |
Max L 61cm
x W 46cm
x D 46cm

Remember that you’ll need to allow time to get a certificate of posting for your Special Delivery Guaranteed item.

At a Post Office®

The latest acceptance time depends partly on the Post Office® you choose to use. Check opening times using Services near you.

Please try to arrive:

  • at least an hour before the Post Office® closes
  • no later than 4.30pm even if the Post Office® has a later closing time
  • no later than 11:00am if the Post Office® has a half day closing time.

Ask for further advice in person at your Post Office®.

When we deliver your item we will collect a signature from the recipient or someone at their address. We will then update our online Track & Trace tool with details of the delivery date and time, providing a scan of the signature that you can view.

Go to Track & Trace


What can I do if the item is shown as delivered, but it hasn't been received?

  • Check whether the item was sent using a service that gets a signature on delivery. If it was, do you recognise the name or signature of the person who signed for it? The signature will be provided by the person who accepted the delivery and not always the person on the address label.
  • If the item was sent to your home, ask anyone else living there if they accepted the delivery. Please also check if the item has been left with a neighbour, or in your designated Safeplace if you have one.

Business customer?

If you're a business looking to post, compare our services and find out about our business pricing 

Business services

Urgent or valuable item?

Special Delivery Guaranteed by 9am
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International delivery

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Tracked to delivery point

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