Royal Mail Special Delivery Guaranteed Returns®

Guaranteed returns by 1pm next working day

Want to offer your customers a fast, reliable way to return valuable or urgent items? With Royal Mail Special Delivery Guaranteed Returns your goods will be safely back with you by 1pm the next working day.

At a Glance 

  • Guaranteed returns by 1pm next working day
  • Free, reliable and convenient for your customers
  • Online tracking and signature on delivery

How does it work?

Your customers simply drop their returns parcel off at a local Post Office® branch or send it along with their usual business collection.

For added convenience, you can order a supply of plastic envelopes (minimum of 5,000) with your licence number and postage barcode pre-printed onto them – you can even add your company logo. So your customers can simply repackage their items and send them back to you.

Tracking and proof of delivery

Follow your parcel’s progress from drop-off to delivery with online tracking and signature on delivery.

Is there compensation for loss, damage or delay?

If your parcel is lost or damaged, compensation cover up to £750 is included, with compensation up to £2,500 available for an additional fee.

How much does it cost?

To start using the Royal Mail Special Delivery Guaranteed Returns service, you’ll need to purchase an annual licence from us. Then you’ll be charged for every returned item that you receive.

Use our calculator to get a price

Anything else you need to know?

Visit the Help page for more information and answers to frequently asked questions about this product.


PDF icon UK parcel services user guide

PDF icon Specific Terms for Parcels

PDF icon Royal Mail General Terms and Conditions


*Calls may be recorded and monitored for training and compliance purposes. Calls cost 5p per minute plus your telephone company's network access charge.