Why Royal Mail is your perfect eBay partner

See how we can help you gain and maintain a Top-rated seller status, and get goods to your customers quickly, efficiently, and cost-effectively.

To build a successful eBay business you’ll need to handle shipping, returns and managing different aspects of your business quickly, efficiently and effectively. At Royal Mail we can help you do all these things, raising that all-important reputation with your customers and saving you valuable time and money to spend on growing your business.

You can offer customers choice and peace of mind

Research independently conducted by Hall & Partners revealed that 75% of online shoppers are more likely to use an etailer again if they deliver with Royal Mail. We also offer a range of shipping choices to give your customers the flexibility and convenience they crave.

“we have just the right delivery service for whatever you and your customers need”

Is your eBay parcel urgent or non-urgent? Do you want it tracked, insured, or need a signature on delivery? Here are a few products and services to help you deliver on your eBay customers’ expectations.

  • 1st Class mail aims to deliver next working day across the UK, while 2nd Class mail delivers within three working days. Both products are available with optional Signed For service.
  • Royal Mail Special Delivery Guaranteed provides next working day UK delivery before 9am or 1pm with online tracking for added peace of mind.
  • Royal Mail Tracked 24 and Royal Mail Tracked 48 offer a choice of delivery speeds, SMS and/or email notification, and signature on delivery.
  • Royal Mail 24 and Royal Mail 48 offer a cost-effective delivery service for businesses that send at least 1,000 parcels, up to 2kg, per year, per site.
  • Sameday offers guaranteed delivery of urgent items across the UK on the same day, with competitive prices and collections that can be booked to within an hour.
  • International products offer you a choice of delivery speeds with signature on delivery for any overseas customers.

You are ready to handle the busy times

In the early days of your eBay venture, you’ll probably take your parcels to your local Post Office® branch – and with over 11,500 around the UK, finding one won’t be a problem.

But when business booms or the peak Christmas period comes around, our flexible Business Collection service can get parcels from your premises into our delivery network quickly and efficiently – even when your parcel volumes change quickly day by day.

We can organise a regular collection at the same time Monday to Friday, or a Saturday collection at a time to suit you, as well as one-off collections as required. We even offer free weekday collection if you spend over £15,000 a year across our business services.

You can offer returns to help clinch the sale

A difficult returns process can put people off bidding and buying on eBay, so it’s crucial you make yours as straightforward as possible. With this in mind, we offer a range of returns solutions.

You can be smart about saving time and money

As your eBay business grows, so can your time and costs spent on tasks such as postage and despatch. We have a range of tools and services which can help your growing marketplace business run smoothly.

  • Click & Drop lets you automatically import your eBay sales order details so you can pay and print postage at home and save time re-entering customer details.
  • Drop & Go gives you access to the handy, fast-track Drop & Go Branch Service. Pop into a participating Post Office® branch, avoid the queues and save time on parcel despatch.
  • Business collections – we’ll collect parcels from your premises to save time on trips to the Post Office®, and even quickly respond to your needs when parcel volumes change.