Managing our environmental impacts

The management of climate-related risks and opportunities is integrated into the Company’s overarching risk management framework.

Environment governance

Overall accountability for oversight of the management of environmental and climate-related risks and opportunities sits at Board level, with support from the CR Committee (CRC), Risk Management Committee (RMC) and Audit and Risk Committee (ARC). The management of climate-related risks and opportunities is integrated into the Company’s overarching risk management framework.

These committees are supported by the CR team and the Environment Governance Board (EGB). The EGB is made up of subject matter experts and senior managers, including from GLS. The EGB provides oversight and governance over actual and emerging environmental risks and issues for the business.

Reporting into the EGB are four working groups. Their role is to actively investigate best practice, promote internal integration within our own operations, and make recommendations to the EGB for agreement. The working groups cover the following areas:

  • Task Force on Climate-related Financial Disclosures (TCFD)
  • Resource Efficiency & Circular Economy
  • Alternative Fuelled Vehicles and Energy
  • Environmental Management Systems

Environmental management approach

Royal Mail’s environmental management system has been maintained in line with the BS EN ISO 14001 Management systems standard. Supporting procedures and guidance documents enable our sites to appropriately manage identified environmental aspects and associated impacts, as well as legal and other compliance requirements. Fourteen sites within our UK operations are certified to the ISO 14001 environmental management standard including some of our largest processing and distribution sites, and Royal Mail Head Office. All Parcelforce Worldwide operational sites and head office are also certified to ISO 14001.

We will continue to review our ISO 14001 coverage and certification to ensure it remains appropriate for our business operations.
GLS has worked further on its environmental management system, which is also certified according to ISO 14001 across Europe.



We recognise that business has both a direct and indirect impact on biodiversity and ecosystem services. This is through land and resource use, pollution, supply chains and investment decisions.

In Germany, customers can send parcels using GLS’s carbon-neutral ThinkGreen Service. GLS offsets the emissions associated with parcel delivery through supporting environmental projects in Indonesia and Bolivia, creating sustainable workplaces outside the palm oil industry. From April until September 2019, more than 3.5 million parcels were shipped using the ThinkGreen Service.

The KlimaProtect programme was introduced in Germany in October 2019 to offset around 160,000 metric tonnes of CO2 emissions each year using a certified project. All emissions resulting from transportation of parcels and business activities in Germany are offset via PRIMAKLIMA e.V. The non-profit organisation protects existing forests and plants new trees around the world. GLS is currently supporting a VCS/CCB certified project in Indonesia for the protection of peat bog forests.


The Queen's Green Canopy

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