Surcharges

Please find below important information about UK and international surcharges and remedial charges. Please check this page regularly for the latest updates.

UK

 
Changes to charges for Royal Mail 24® and Royal Mail 48® effective from 21 September 2020

When items customers present to us differ from what they tell us they’ve posted, it means we incur additional handling costs, which includes correcting documentation.

  • From 21 September 2020, Royal Mail will be changing charges across the network for Royal Mail 24® and Royal Mail 48® Large Letters and Parcels. These will cover the costs incurred when items are underdeclared or mis-declared on customer posting documentation and information contained within barcodes compared to what is actually presented to us.
  • If we identify a discrepancy in your Royal Mail® 24 and Royal Mail 48® posting, we will apply an admin charge as well as a correction charge to cover the additional handling costs. 
  • Charges are detailed as per the table below.
  • We will communicate any changes 30 days in advance, via this page.

Details of the surcharge will be available through the usual invoicing process, with detailed, line-level surcharge information available on the electronic invoicing platform.
 

Admin Charge Fee Charging basis

Sales Order underdeclared or mis-declared admin charge

£0.85

If items differ in any way from what is declared, we will charge you a flat fee per item

 

Correction Charge Fee Charging basis

RM24/48 Large Letters correction fee

£2.00

If more items are handed over than declared and these are clearly identifiable as large letters, we will charge you per item

RM24/48 Parcels correction fee

£3.50

If your underdeclared items are clearly identifiable as parcels, we reserve the right to charge you a higher fee per item to reflect the additional handling costs compared to large letters

Incorrect Class used

£1.50

If the class of items handed over to us differs to that declared, we will charge you a correction fee per item

Incorrect Product Code used

£1.50

If the product code of any items handed over to us differs to that declared, we will charge you a correction fee per item

Incorrect Format – declared as Large Letter but seen as Parcel

£3.00

If an item is declared as a Large Letter but we identify the dimensions and/or weight as being outside the max allowed for this format (as stated in the Terms & Conditions), we will charge a correction fee per item

Incorrect Format – declared as Large Letter but seen as Larger than Parcel

£8.50

As above, but if we find that the dimensions and/or weight are outside the max allowed for the Parcel format we will charge a higher correction fee to reflect the greater additional handling costs

Incorrect Format – declared as Parcel but seen as Larger than Parcel

£7.50

If an item is declared as a Parcel but we identify the dimensions and/or weight as being outside the max allowed for this format (as stated in the Terms & Conditions), we will charge a correction fee per item

Over max spec weight - RM24 Parcel

£7.50

The Royal Mail 24® Parcel specification states that the maximum weight allowed is 20kg – we will charge you a fee per item if you post items on this service weighing above this limit

Over max spec weight - RM48 Parcel

£7.50

As above, but the Royal Mail 48® Parcel specification does not allow items heavier than 2kg – we will charge you a fee per item if you post items on this service weighing above this limit

Over max spec weight – RM24/48 Large Letter

£3.00

The Royal Mail 24® and 48 Large Letter specification states that the maximum weight allowed is 750g – we will charge you a fee per item if you post items on this service weighing above this limit

 

Fuel Surcharge

Fuel surcharge is applied on the product price after any discounts or commissions, and before VAT. We have kept this surcharge considerably lower than other delivery companies.

Fuel surcharges will not apply to non-contract business and consumer parcel services.

Fuel surcharge is applicable to:

  • Royal Mail Special Delivery Guaranteed by 9am® and 1pm® 
  • Royal Mail Tracked 24 and 48 
  • Royal Mail 24® and 48®
  • Special Delivery Guaranteed Returns 
  • Royal Mail Tracked Returns and Mail Order Returns

We will communicate any fuel surcharge rate changes 30 days in advance, via this page.

 

Surcharges for cancelled barcodes

Adjustment charge Fee Charging basis

Flat Fee per incorrect Item

£10.00 Plus VAT

If an item/barcode is cancelled on the shipping solution, it will not be reflected in the pre-advice. If the same cancelled item is subsequently posted and scanned in the Royal Mail network, we will apply an admin fee per item, in addition to the required postage price.

 

Royal Mail introduced a surcharge for any items posted with a cancelled barcode from 11 May 2020. This ensured that any items with a barcoded label that are  cancelled and, subsequently posted, are identified and paid for, including an additional per item handling fee. The introduction of a cancelled barcode surcharge enables us to keep prices as low as possible while enabling us to protect quality of service and avoid unnecessary delay.

A per item surcharge of £10.00 is applied, in addition to the relevant postage price after any discounts or commissions and before any applicable VAT.

The cancelled barcode surcharge applies to all Royal Mail services except Royal Mail Tracked. This surcharge will apply to (among others) the following services:

  • Royal Mail Special Delivery Guaranteed by 9am® andby 1pm®
  • Royal Mail 24® and 48® 
  • First Class and Second Class
  • Royal Mail Signed For®

Details of the surcharge will be available through the usual invoicing process, with detailed, line-level surcharge information available on the electronic invoicing platform.

 

Royal Mail Tracked 24 and 48

For customers accessing the network through our Regional Distribution Centres (generally those sending in excess of 300,000 items per year), items over 31.5 litres will be subject to a surcharge of £7.50 per item.

Royal Mail Tracked 24 and 48 Letterboxable customers sending items weighing more than 1kg, exceeding the dimensions 353mm x 250mm x 25mm will be subject to a surcharge of £1.00 per item. If you send an item that is both oversize and overweight, you will be surcharged £1 for the overweight element and £1 for being oversize element making it £2 in total.

Where items are returned to the sender for the below reasons, your items will be scanned and you will be charged at your agreed contract rate.

  • Undelivered items that have not been collected, nor a Redelivery arranged within the 18-day holding period
  • Incorrect/incomplete address
  • Recipient moved (gone away)
  • Recipient refused

 

Surcharges for parcels customers

We want to make sure we can process your parcels as quickly and as efficiently as possible. If there are errors in the way parcels are presented to us, it costs us more to handle and we need to either correct your Sales Order or raise an adjustment charge.

  • From 2 January 2020, Royal Mail applied  clearer Surcharge rates and introduced standard rework fees. Our terms and conditions and supporting user guides were also  updated with clearer detail about how parcels should be presented to us in order to enable efficient processing and delivery.
  • If parcels handed to us differ from what is stated on the Sales Order, we will correct the Sales Order to reflect what was given and apply an admin charge for any adjustments. 
  • If we find errors in the way parcels have been presented to us, we will apply adjustment charges.
  • Charges are detailed as per the table below.
  • Please be aware of subsequent changes to Royal Mail 24® and 48® from 21 September 2020 also detailed on this page.
  • We will communicate any changes 30 days in advance, via this page.
Adjustment Charge Fee Charging basis

Flat Fee per incorrect Sales Order and or Manifest*

£27.95

If items differ from what is stated on the Sales Order, we will apply an admin fee per Sales Order for any adjustments we’ve made.

Sales Order Under Declared

£1.30

If more items are handed over than declared on the Sales Order, we will charge you a flat fee per item.

Barcode cannot be read or missing

20p

If we can’t read and/or scan the barcode printed on your items or it’s missing, we will charge a fee per item.

Incorrect labels and or bag ties

20p

If incorrect bag labels or bag ties have been used, we will charge you a fee for each incorrect label or tie.

Incorrect cage cards

25p

If an incorrect cage card has been used a fee for each incorrect cage card will be applied.

Customer collects York and or bag from Royal Mail

£3

If mail needs to be collected due to presentation issues, we will charge a fee for every York and, or bag collected.

Storage costs for Royal Mail to retain Yorks awaiting collection

£5.00

If items need collecting due to incorrect presentation, we will charge a fee per York and cage for each day we have to store the items.

Overweight bags or trays

65p

If overweight bags or trays are given to us, we will charge you a fee per bag or tray.

Overweight Cages and or Yorks

65p

If overweight cages or Yorks, are presented to us, we will charge you a fee per cage and York.

Return York or Bag to customer by Royal Mail

£25

If we need to return your items due to incorrect presentation, we will charge a fee per York that we need to return.

 
*From 21st September 2020, applicable to selected products only

International

 
International surcharges help us respond to the impact of the international market on key cost areas for our business, such as:

  • Fuel;
  • Conveyancing; and 
  • International delivery charges. 

A flexible International surcharge enables us to keep prices as low as possible while enabling us to react to future international market fluctuations.

International surcharges do not apply to International non-contract business and consumer services.

The International surcharge applies to the following:

  • International Business Tracked; 
  • International Business Tracked & Signed; 
  • International Business Signed; 
  • International Business Mail; 
  • International Business Parcels; 
  • International Business Parcels Returns; 
  • International Business Mail Response services - Local Look options.

An International surcharge of 6.5% is applied to the product price after any discounts or commissions and before any applicable VAT.

We will communicate any International surcharge rate by giving you no less than 14 days in advance, via this page.

 

International Remedial Charges 

We aim to ensure we can process your postal items as quickly and as efficiently as possible. If there are errors or omissions in the way postal items are presented to us, it costs us more to identify and handle these so we can deliver. Errors and/or omissions may also incur charges from overseas postal operators if items are presented incorrectly. These charges are set out to clarify the charges for customers errors and/or omissions. To avoid these being incurred please ensure the details set out in our agreement are followed. 

From October 2020 these charges will apply to all international products and customers. Please note that your items will only have one remedial charge and admin charge applied per item. These items may attract further surcharges when applied by overseas postal operators:

Identified error Solution Remedial Charge Admin charge

Item correction (Destination, weight, no. of items, format, size)

We may make reasonable efforts to address any identified error in a manner that we believe to be appropriate.

£1.30 per item

85p per item

Barcode cannot be read or missing

We may make reasonable efforts to address any identified error in a manner that we believe to be appropriate.

21p per bag/container

85p per item

Incorrect cage cards

We may make reasonable efforts to address any identified error in a manner that we believe to be appropriate.

25p per item

85p per item

Storage costs for Royal Mail to retain Yorks awaiting collection

We may make reasonable efforts to address any identified error in a manner that we believe to be appropriate.

£5.00 per item

85p per item

Customer collects York and or bag from Royal Mail

We may make reasonable efforts to address any identified error in a manner that we believe to be appropriate.

£3.00 per item

85p per item

Incorrect Sales Order and/or Manifest

We may make reasonable efforts to address any identified error in a manner that we believe to be appropriate.

£27.95 per Sales Order/Manifest

N/A

Incorrect labels and or bag ties

We may make reasonable efforts to address any identified error in a manner that we believe to be appropriate.

21p per bag/container

85p per item

Overweight bags or trays

We may make reasonable efforts to address any identified error in a manner that we believe to be appropriate.

68p per bag/tray

85p per item

Overweight Cages and or Yorks

We may make reasonable efforts to address any identified error in a manner that we believe to be appropriate.

68p per cage/york

85p per item

Return York or Bag to customer by Royal Mail

We may make reasonable efforts to address any identified error in a manner that we believe to be appropriate.

£25.00 per item

85p per item

Indicia missing or incorrect

Poster authorises Royal Mail to apply the correct indicia

£0.02 per machinable item

£27.95 per sales order

Indicia missing or incorrect

Poster authorises Royal Mail to apply the correct indicia

£0.08 per non-machinable item

£27.95 per sales order

Indicia missing or incorrect

Poster requests Royal Mail to return mail

£0.22 per kg

£27.95 per sales order

Indicia missing or incorrect

Poster to collect mail from Royal Mail

£0.16 per kg

£27.95 per sales order

Destination country not showing within address

Poster requests Royal Mail to return mail

£0.22 per kg

£27.95 per sales order

Destination country not showing within address

Poster to collect mail from Royal Mail

£0.16 per kg

£27.95 per sales order

Changing collection arrangements without 48 hours’ notice

N/A

£50

Cancellation of a booked collection without notifying Royal Mail

N/A

£100

Items not conforming to international postal regulations e.g. mail displaying non-UK return address

Poster requests Royal Mail to return mail

£0.22 per kg

£27.95 per sales order

Items not conforming to international postal regulations e.g. mail displaying non-UK return address

Poster to collect mail from Royal Mail

£0.16 per kg

£27.95 per sales order

Items not conforming to international postal regulations e.g. mail displaying non-UK return address

When errors are notified to us by the receiving country we will contact the poster and advise on the options

Charge will be advised at the time

The item is considered to be mis-sent because the address is incorrect or countries of destination for which the weight of the mail exceeds 3kg per mail dispatch or per day or any mixed mail guidance was not correctly followed in accordance with the User Guide

Items are redirected by the overseas postal operator to the correct destination.

These charges are aligned with international obligations and are currently priced per kg at:
Group 1: £5.63
Group 2: £6.04
Group 3: £6.60
Group 4: £7.87
Group 5: £8.46
Group 6: £9.84
Group 7: £10.42
These groups are defined by the UPU. These charges will be levied by the oversees postal operator to Royal Mail which we are passing on the sender.
To check which group applies to your items please see the additional table provided below. 
Please note these charges are aligned with the international obligations and may be updated from time to time. When they are updated we will notify you of any changes with 30 days’ notice via this webpage.

N/A

All other errors

Poster authorises Royal Mail to perform rework

Mail will be charged at the current International Mixed Mail Premium Unsorted rates applicable to its destination and format plus £0.01 per item

£27.95 per sales order

All other errors

Poster requests Royal Mail to return mail

£0.22 per kg

£27.95 per sales order

All other errors

Poster to collect mail from Royal Mail

£0.16 per kg

£27.95 per sales order

 

Please note these charges will incur VAT at standard rates.

  

International obligation charges for mis-sent items

The table below identifies the countries that are assigned to the groups for mis-sent items that are identified by a overseas postal operator. These groups will be used to identify which charges may be applicable to your items in accordance with the remedial charges table above:

Group 1

Austria AT
Belgium BE
Denmark DK
Eire IE
Finland FI
France exc. Dependencies FR
Germany DE
Greece GR
Guernsey GG
Iceland IS
Isle of Man IM
Italy IT
Jersey JE
Luxembourg LU
Netherlands NL
Norway NO
Portugal PT
Sweden SE
Switzerland CH

Group 2

Croatia HR
Czech Rep. CZ
Estonia EE
Hungary HU
Malta MT
Poland PL
Slovakia SK
Slovenia SI

Group 3

Botswana BW
Brazil BR
Bulgaria BG
Chile CL
China CN
Jamaica JM
Malaysia MY
Oman OM
Panama PA
Romania RO
Russian Federation RU
Serbia RS
Seychelles SC
Thailand TH
Turkey TR
Ukraine UA
Uruguay UY

Group 4

Canada CA
Gibraltar GI
Israel IL
Japan JP

Group 5

Anguilla AI
Aruba AW
Bahrain BH
Barbados BB
Bermuda BM
Brunei BN
Cayman Is. KY
Hong Kong HK
Montserrat MS
Qatar QA
Saudi Arabia SA
Singapore SG
South Korea KR
Tortola (British Virgin Islands) VG
United Arab Emirates AE

Group 6

Afghanistan AF
Albania AL
Ascension SH
Bangladesh BD
Colombia CO
Ecuador EC
Egypt EG
Eritrea ER
Ethiopia ET
Gambia GM
Georgia GE
Ghana GH
Guinea Rep. GN
India IN
Indonesia ID
Ivory Coast CI
Jordan JO
Kampuchea KH
Kenya KE
Laos LA
Malawi MW
Morocco MA
Myanmar (Burma) MM
Nepal NP
Pakistan PK
Philippines PH
Sri Lanka LK
St Helena SH
Tunisia TN
Uganda UG
Uzbekistan UZ
Vietnam VN
Zaire CD
Zambia ZM

Group 7

Australia AU
Falkland Is. FK
New Zealand NZ