International Tracked & Signed
*A signature is taken on delivery however we don’t provide a copy of the signature to you as part of the service and it’s not available to view online.
1 Delivery aim to Ireland, France, Germany, Spain, Netherlands, Switzerland, Belgium, Sweden, Austria and Luxembourg is 3-4 working days
International Tracked & Signed cannot be sent to PO Boxes or Pack Stations, because a signature cannot be captured. This restriction does not apply when items are sent to Africa or the Middle EastVisit International Tracked & Signed
1 Delivery aim to Ireland, France, Germany, Spain, Netherlands, Switzerland, Belgium, Sweden, Austria and Luxembourg is 3-4 working daysVisit International Tracked
Delivery aimsVisit International Economy
You are responsible for checking postal restrictions and prohibitions for your destination.
There are rules about what Royal Mail will carry and each country has their own restrictions which may differ, so it’s important to check both.
Check the status of deliveries around the world on our International Incident Bulletin
Prohibited and Restricted items to Japan
Prohibited items are forbidden and must not be sent.
Restricted items are allowed under certain conditions.
Prohibitions and restrictions vary from country to country and can sometimes apply to items which you may think are ordinary so please check the criteria carefully.
Please ensure that you follow the below guidelines before sending your items to Japan
- Royal Mail prohibits and restricts certain categories of items, please click here to check that your item is allowed within our network.
- Each post around the world must follow the Universal Postal Union (UPU) rules applicable to letter post and postal parcels regarding prohibited and restricted items. To identify whether your item is allowed, please visit Article 19 which contains a detailed list of items that are not admitted in the International mail flow here.
- The destination country also set their own rules around which items are prohibited and/or restricted. To check that your item is allowed to be sent to Japan please visit the UPU Country specific list here and scroll down to Japan.
- You can also use the UPU CDS search function here.
Please note: Specific Country restrictions and changes may be enforced at short notice, so for any clarification please contact the destination country’s trade, postal and customs authorities as appropriate. Royal Mail have no control over UPU and Country specific restrictions regarding prohibited and restricted items and it is your responsibility to check whether your items are allowed.
Clear addressing - general guidelines
When sending an international item, always include the destination country name:
- on the last line of the address
- in capital letters
- in English.
For further details please check the UPU website
Read our top tips for sending mail overseas
To help facilitate customs clearance, it is recommended that you provide recipient contact details (email address and/or phone number) so that recipients are contactable if any information is missing or incorrect. Contact details should be provided within the electronic customs data or in the case of a CN23 on the physical declaration. To ensure this information is protected do not write these contact details separately on the outside item.
Attach a customs label
You’ll need to apply a customs declaration form to your package.
If you buy postage online with Click & Drop the label will be generated automatically, and we will also send customs data in advance of your parcel.
Alternatively, customs declaration labels are available online or in a Post Office® branch.
- For items with a value up to £270, you will need customs form CN22 (pdf, 394.05 KB).
- For items with a value over £270, you will need customs form CN23 (pdf, 227.98 KB) and clear plastic wallet SP 126, also available at any Post Office® branch.
If a parcel has a dutiable value (the total amount obtained by adding the postage and insurance charge to the value of the contents) in excess of 200,000 yen (JPY), recipients are requested to pay special fees on customs clearance to Japan Post as of 1 October 2016.
Senders must attach a customs declaration form to postal items containing goods, ensuring that the form is completed in full and accurately. If you don't include a customs form, or if the form is incomplete (missing the sender’s and the recipient’s names and addresses, the contents, the number of items or their value) it may be delayed or sent back.