Concession Redirection

Lower prices for personal customers receiving eligible benefits

Concession Redirection

Lower prices for personal customers receiving eligible benefits

Our Redirection service enables your mail to move with you when you are moving to another home.

Our Redirection service helps ensure that:

  • You won't miss important documents
  • You’ll help prevent your personal details falling into the wrong hands and becoming a victim of fraud
  • You will receive home mover offers

 

Our concessionary offering is for customers who are in receipt of Universal Credit or Pension Credit. Universal Credit also covers the following benefits:

  • Child Tax Credit
  • Housing Benefit
  • Income Support
  • Income-based Jobseeker’s Allowance (JSA)
  • Income-related Employment and Support Allowance (ESA) and 
  • Working Tax Credit

If you don't receive any of these benefits, then you can apply for our standard Redirection service.

How much does it cost?

Redirection prices with concessionary discount

For a single adult household
Duration Standard Price Concessionary Price
Up to 3 months £33.99 £22.50
Up to 6 months £47.99 £30.00
Up to 12 months £68.99 £60.00

 

For a household with 2 adults
Duration Standard Price Concessionary Price
Up to 3 months £41.99 £30.00
Up to 6 months £56.99 £30.00
Up to 12 months £78.99 £60.00

 

For family household with 2 adults and 2 children (under 16)
Duration Standard Price Concessionary Price
Up to 3 months £41.99 £30.00
Up to 6 months £56.99 £30.00
Up to 12 months £78.99 £60.00

 

For family household with 3 adults
Duration Standard Price Concessionary Price
Up to 3 months £49.99 £30.00
Up to 6 months £65.99 £30.00
Up to 12 months £88.99 £60.00

 

Pricing explained

  • No fees payable for anyone aged under 16
  • Redirections are VAT exempt – therefore no VAT is payable
  • Concessionary price not available to Redirections to an address outside the UK

 

  • You must be in receipt of Universal Credit or Pension Credit
  • You must be able to provide proof of the benefit dated within the last six months
  • You must be moving to another address in the UK

 
Phone

To enable a phone application we first require you to provide your proof of benefit via our webform. Once you have submitted your webform you will receive an email from us which will contain confirmation that we have received your proof of eligibility, your unique reference number and the next steps to complete the phone application. 

Please also check your junk mail folder in case you have a spam filter which does not recognise the email address we will use to send.
 
*Please note – Payment must be made within 5 days of receiving your completed webform. Failure to make payment with 5 days may result in you needing to resubmit your proof of benefit.
 

 

 

Post – Please follow the steps below to make your application

1. Download, print, and complete the application formpdf, 1.94 MB

2. Proof of Identity Document Required

You’ll need to provide us a "proof of address" document that validates that you reside at the address you are moving from. These must be originals, photocopies are not accepted. If you are providing bills and statements as ID they must be dated within the last six months. If everyone applying shares the same last name, we only need ID in the name of the person applying. If not, you’ll need two different forms of original identification - not photocopies - for each different last name on the form.

Proof of address
(Please choose one of the following)
Two different utility bills from the last 6 months (please do not send a mobile phone or a store/charge card statement. Bills printed from the Internet are not valid)
Recent bank, building society, or credit union statement or passbook (no older than 6 months)
Original credit card statement (no older than 6 months)

 

3. Proof of Benefit Documents

We require you to provide one of the following items to prove that you receive the qualifying benefits i.e. Universal Credit or Pension Credit along with your application. These can either be the originals or certified copies dated within the last 6 months.

  • Benefit award letter
  • Letter from JobCentre plus
  • Letter from Department of Work and Pensions

Once this is done, please post to us at the following address:

Redirection Centre, Royal Mail
Trent House
Media Way
STOKE-ON-TRENT
ST1 5ST

 
What if I don’t have any physical letter and I need to move asap?

We may be able to accept a bank statement that shows the applicable benefit paid into your account. We will require the bank statement to be dated within the last 6 months, be in the name of the lead applicant and also have the address on it.

 
How will I receive confirmation of setup?

We will send you a letter to confirm details of your Redirection. The letter will be sent to your old address if you apply close to your move date. If you want your new address removed from the letter, please mark the box on the application form with an ‘X’. 

To help prevent fraudulent applications, we also send a security letter to the old address. This will be addressed to the occupier, to make them aware that a Redirection has been taken out from the address. It will show all the names of people listed on the form, but it will not show your new address

 
What if my proof of document is older than 6 month and I cannot get another letter?

Unfortunately, we cannot process applications with out of date documentation. If you have a bank statement that shows the benefit being paid within the six months, this will be accepted. Please indicate this on the form and ensure that it shows your name and address.

 
Will I be able to renew and get a concession rate?

You can renew your Redirection for up to 4 years. Before the end of your Redirection period, we will write to you at the new address to ask if you wish to renew the Redirection. 

Your eligibility for the concessionary rate will need to be re-confirmed and this will require you to resubmit proof you receive Pensions Credit or Universal Credit.  

 
Anything else?

Visit our Redirection Help Hub.