Pay a Fee

Pay your fee online and arrange delivery for your items

Pay a Fee

Pay your fee online and arrange delivery for your items

Before you start

Please ensure you have these details to hand:

  • The details on your "Fee to Pay" card if you received one, or your SMS/Email notification
  • A UK credit or debit card, or pay with PayPal

Fees explained

Unpaid postage

The charge you'll need to pay is shown on the "Fee to Pay" card. It has been calculated in the following way:

Item sizeAmount

Letter/large letter

No postage paid

Insufficient postage paid

 

£2

£1.50

Small parcel

No postage paid

Insufficient postage paid

 

£3.50

£3.50

Medium parcel

£1.50 plus incremental postage rounded to the nearest 10 pence

Customs charge

Royal Mail is required by law to present all items arriving from outside the EU to Border Force. This mail may be checked by them and be subject to customs charges.

Any charges are calculated and applied by Border Force on behalf of HM Revenue & Customs (HMRC). These charges aren't applied by Royal Mail.

The charges depend on the contents, where the item came from and who sent it. Letters, postcards and parcels containing only documents are normally exempt.

For items sent through the post, Royal Mail pay HMRC any import VAT and Customs Duty on your behalf. This ensures you receive your item as quickly as possible.

We'll then send you a Fee to pay card. This shows how much you need to pay before you can receive your item. The amount will include our £8 handling fee.

 

Parcelforce

If you have received a Parcelforce "Fee to Pay" card, please visit Parcelforce

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