Insights and trends for your small business
Essential market trends and business ideas, all in one place.
Out of home: the trend taking deliveries and returns by storm
Today’s consumer wants to collect deliveries and drop off returns when they want (because shopping shouldn’t require staying home from 9-5!) and where they want.
Your 2026 game plan: trends, tips and opportunities for SMEs
The year ahead will bring its share of challenges, but also huge opportunities for businesses willing to adapt.
What have we learnt about 2025's online shoppers?
Read Mintel Consulting's latest online retailing consumer report
Customer service is evolving: is the future bright?
Ecommerce competition is fiercer than ever, but there’s one area that businesses of all sizes can leverage to ensure they retain and grow their shopper base: customer service.
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