Royal Mail Relay® - Retail

Enabling multi-channel, multi-site retailing

Royal Mail Relay allows you to deliver Click & Collect orders, replenish depleted stock, carry out inter-store transfers of stock and documents and collect customer returns.

Click & Collect

Royal Mail Relay enables your customers to order online for in-store collection the following morning. So, while your customers save on delivery costs and avoid the need to wait in for deliveries, your business will enjoy a competitive advantage and benefit from increased footfall to your stores, with the possibility of further sales.

Dedicated network

Items are sorted overnight in our dedicated network for delivery to each of your sites the following morning. We can service any location you nominate: stores, offices, warehouses, third parties’ sites, secure locations, or any chosen unmanned site. With class-leading quality of service consistently above 99.9%*, you'll be able to carry lower levels of stock, safe in the knowledge that you will receive a daily replenishment before opening in the morning.

*99.91% on-time performance between April 12 and March 13; results based on performance against contractual visits.

Stock replenishment and inter-store transfers

Royal Mail Relay allows you to replenish depleted stock, carry out inter-store transfers of stock and documents and collect customer returns, so you’ll be able to get items back into your inventory fast. To simplify your logistics and reduce costs, the same service will also deliver your point of sale material and consumables such as till rolls and stationery.

Let us know about your needs, and we’ll be in touch

Parts
We'll deliver to wherever your field staff are
Finance
Secure, time sensitive inter-site transfers