Delivery Matters for online shoppers

Understand the behaviour of online shoppers in the UK and key international markets

Delivery Matters for online shoppers

Understand the behaviour of online shoppers in the UK and key international markets

For the past eleven years, we've commissioned Delivery Matters research looking at the attitudes of online shoppers in the UK and around the globe.

This independent study provides insights into consumer attitudes and behaviours towards e-commerce and fulfilment.
 

Download now

Find out about online shoppers' expectations in the UK and abroad

Trust Royal Mail 

Year on year, Royal Mail continues to be the most trusted national delivery company.

Trust translates into sales: 2 in 3 online shoppers would be more likely to use a retailer if Royal Mail is delivering.

That's because Royal Mail delivers a service online shoppers trust.

 

Savvy shoppers looking for bargains

Amid the current political and economic uncertainty being experienced in the UK, shoppers are more motivated to search for greater choice and value for money.

And our survey shows they’re finding it online. Digitally savvy shoppers are leaving the more traditional channels, playing online against in-store to find the best deals.

UK and International editions

Our 2019 UK and Christmas Delivery Matters reports is now available for you to download. You can also see our selection of sector reports as well as our international editions with more due later this year.

Click on the links below to access

2019 reports Availability
UK Download
Christmas Download
International Summary Download

 

 
 

2018 reports Availability
DIY & Gardening Download
Healthcare Download
Beauty & Wellness Download
Fashion & Footwear Download
Returns Download
UK Download
Christmas Download
USA Download
Australia Download
France Download
Germany Download
Spain Download
Israel Download
2017 reports Availability
Ireland Download
Online Marketplaces Download
China Download
Sweden Download
2016 reports Availability
India Download
Russia Download
Italy Download
Japan Download
Canada Download

 

Download Delivery Matters UK and International editions