Fashion: A great shopping experience doesn’t end at the checkout

In fashion your brand is everything. Whether you’re a multi-channel seller, have your own storefront, or use eBay and other marketplaces, with us you can build your reputation for a great, reliable service.
Get in touch

Fashion: A great shopping experience doesn’t end at the checkout

In fashion your brand is everything. Whether you’re a multi-channel seller, have your own storefront, or use eBay and other marketplaces, with us you can build your reputation for a great, reliable service.
Get in touch

Trust Royal Mail to deliver services to fit every shoppers needs

Fashion shoppers trust Royal Mail the most to deliver their parcels.* Take a look at our video featuring our range of services for the fashion sector. 

Fashion

Let us help you find the best delivery options for your business

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Put your customers in control

We'll send shoppers an SMS text or email notification with an estimated delivery window, the day before and morning of delivery from 2 hours for our Royal Mail Tracked items so your customers can plan their day.

Let your customers order later online

We help you capture more sales by accepting orders later into the evening and still providing next day delivery with Royal Mail Tracked 24.

Customers love to click & collect

Our Local Collect ® service puts the UK’s largest click & collect network at your disposal. With over 10,000 Post Office® branches and 1,200 Royal Mail Customer Service Points to choose from, we’re just around the corner from home or work.

Make returns more convenient

We live in an increasingly ‘self-service’ world. So Royal Mail Tracked Returns ® lets your customers visit our returns Portal to print their own label. They then simply drop their item at their local Post Office® or Royal Mail Customer Service Point.

A new way to drop of pre-paid small parcels

Customers can now drop parcels off at their convenience at almost 1,400 parcel postboxes across the UK. These boxes accept UK Tracked, Tracked Returns, International Standard and Signed For small* pre-paid items. Small Parcel: max length 44cm, max width

UK delivery & returns service for fashion retailers

Puts Fashion shoppers in control of their items en-route, providing delivery information to reduce customer enquiries to you. 79% of online shoppers think it’s important to receive updates regarding the progress of their delivery.

Source: Delivery Matters UK 2019, independently conducted by Trinity McQueen

  • Royal Mail Tracked 24® and Royal Mail Tracked 48® deliver next day/in 2-3 days
  • Estimated delivery window from 2 hours, lets shoppers plan their day
  • Optional signature on delivery
  • Provides the convenience that shoppers want, with Deliver to Neighbour and Safeplace
  • Inclusive compensation up to £100

Find out more by visiting:
Royal Mail Tracked 24 and 48®

Deliver those must-have orders that have to be there tomorrow. Perfect for high value items.

  • Delivers by 9am and by 1pm next day, including a guaranteed Saturday service for an additional charge
  • Send items weighing up to 10kg
  • Signature on delivery
  • SMS/email customer notifications
  • Inclusive compensation up to £750 for by 9am and by 1pm services
  • Additional compensation available up to £2,500

Find out more by visiting:

Special Delivery Guaranteed

A cost-effective delivery option ideal for lower value goods. Allows you to meet shoppers’ expectations of a great value delivery.

  • Royal Mail 24® and Royal Mail 48® deliver in 1-3 days
  • Free delivery confirmation online on standard parcels and large letters
  • Delivery confirmation shows you when your item has been delivered or attempted to be delivered and is available online at www.royalmail.com/confirm - it can help you reduce customer service queries

Find out more by visiting:

Royal Mail 24 and 48®

Let shoppers click and collect their fashion items from their local Post Office® or from a Royal Mail Customer Service Point by offering our Local Collect service. 3 in 5 shoppers have used click and collect and 72% of online shoppers trust the Post Office as an alternative delivery location.

Source: Delivery Matters UK 2018.

  • Available at 10,000 Post Office® branches and 1,200 Royal Mail Customer Service Points nationwide
  • Local Collect® gives you a presence on the high street with the UK’s largest click and collect network

We’ll make returns quick and easy when customers change their plans or need to swap an item. Almost half of shoppers trust Royal mail more than any other returns provider.

Source: Delivery Matters, Returns, Trinity McQueen, 2018

  • Our returns portal lets customers self-serve by downloading their fully addressed and trackable returns label
  • Royal Mail Tracked Returns® has options to deliver next day or within 2-3 days
  • Customers can then drop their return item at their local Post Office® or Royal Mail Customer Service Point
  • Allows customers to track and confirm receipt of their return
  • Inclusive compensation up to £100

 

Find out more by visiting:

Tracked Returns

39% of shoppers now order on a smartphone, so it makes sense to make your returns mobile friendly too

Source: Delivery Matters UK 2018

  • No need to print a returns label at home or work
  • Customers simply download a QR code to their mobile
  • We then print the shoppers returns label when they drop their return item at a Post Office® or Royal Mail Customer Service Point

Find out more by visiting

Labels to Go

Royal Mail Relay® is a stand-alone, out-of-hours courier service that can help with cross-store distribution and integration.

  • Scheduled collection and delivery to and from your retail sites
  • An out of hours courier service to replenish your stock and deliver orders straight to the customer’s local store
  • Supporting your click and collect offering, Royal Mail can help to drive instore footfall and reduce cart abandonment due to delivery cost

Find out more by visiting:

Relay

International parcel delivery for fashion sellers

Give customers abroad the confidence to order from the UK with International Business Tracked.

  • Tracked at 4 points after despatch
  • Signature on delivery in many countries
  • Email notifications available
  • Inclusive compensation up to £100, with the option to increase up to £300

Find out more by visiting:
International Business Tracked

International Business Signed offers a signature for extra peace of mind for destinations where tracking is not available.

  • Tracked until it leaves the UK
  • Signature on delivery
  • Inclusive compensation up to £50, with the option to increase up to £250

Find out more by visiting:
International Business Signed

An economical service for less urgent items, with free returns for undelivered parcels and compensation included too.

  • Cost-effective delivery is key to encouraging shoppers to complete their online purchase
  • Also includes cost-effective returns from 28 countries.

Find out more by visiting:

International Business Standard

Our happy fashion delivery customers

* Delivery matters Fashion and Footwear, Trinity McQueen, 2018

 

 

 

**Royal Mail MarketReach, The Power of Print Catalogues, Illuminas 2017