Flexible delivery and returns for fashion & footwear shoppers

Online shoppers are becoming more savvy, with sustainability and delivery and returns convenience topping their wish lists. Royal Mail offers flexible delivery and returns options including the option to change delivery date or location with Inflight delivery options‡.
Get in touch

Flexible delivery and returns for fashion & footwear shoppers

Online shoppers are becoming more savvy, with sustainability and delivery and returns convenience topping their wish lists. Royal Mail offers flexible delivery and returns options including the option to change delivery date or location with Inflight delivery options‡.
Get in touch

Help meet rising demand with more customer choice

Did you know 86% of online shoppers would prefer a retailer to offer a range of delivery speeds? Royal Mail offers a Sameday service, for when it just can't wait, or a Special Delivery Guaranteed option by 9am or 1pm the next day. Royal Mail Tracked® offers a 24 or 48 hour delivery aim with comprehensive customer notifications which lets customers keep tabs on their delivery, Royal Mail Special Delivery Guaranteed by 9am or next day, for those urgent and important must have items.

Let us help you find the best delivery options for your business

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Get in touch

More flexible delivery

Royal Mail Tracked® provides an estimated delivery window and Inflight delivery options to let customers switch their delivery date or location to a preferred neighbour, Safeplace, local Royal Mail Customer Service Point or Post Office.

Click & Collect convenience

73% of online shoppers trust the Post Office® as the best alternative to a home delivery.* Retailers can add the UK’s largest Click and Collect service to their checkout page, including over 10,000 Post Office branches and 1,200 Customer Service Points.

Doorstep returns with Parcel Collect

Did you know 40% of online shoppers would prefer a returns collection from home?* Royal Mail Tracked returns offers a 24 or 48 hour service and includes the option of a doorstep collection with Parcel Collect*.
 

*Parcel Collect is available for an additional fee

Even more return options

Our nationwide network of Parcel Postboxes are handy for customers on the go and ready to accept Royal Mail Tracked Returns 24/7. Alternatively, customers without a printer can download a QR code to their mobile and we'll print their label when they drop their item at their local Post Office or Royal Mail Customer Service Point.

Delivering a cleaner future

With our feet-on-the-street network of over 85,000 postmen and women in the UK, we play a key role in reducing emissions in the communities in which we work*.
 

*Royal Mail Corporate Responsibility Report 2020/21

Go global 

Great value, familiar delivery encourages global sales for UK businesses. Choose International Tracked for added peace of mind with full tracking to the delivery point or great value untracked delivery to over 230 countries and territories worldwide.

UK delivery & returns service for fashion retailers

Puts Fashion shoppers in control of their items en-route, providing delivery information to reduce customer enquiries to you. 79% of online shoppers think it’s important to receive updates regarding the progress of their delivery.

Source: Delivery Matters UK 2019, independently conducted by Trinity McQueen

  • Royal Mail Tracked 24® and Royal Mail Tracked 48® deliver next day/in 2-3 days
  • Estimated delivery window from 2 hours, lets shoppers plan their day
  • Optional signature on delivery
  • Provides the convenience that shoppers want, with Deliver to Neighbour and Safeplace
  • Inclusive compensation up to £100

Find out more by visiting:
Royal Mail Tracked 24 and 48®

Deliver those must-have orders that have to be there tomorrow. Perfect for high value items.

  • Delivers by 9am and by 1pm next day, including a guaranteed Saturday service for an additional charge
  • Send items weighing up to 10kg
  • Signature on delivery
  • SMS/email customer notifications
  • Inclusive compensation up to £750 for by 9am and by 1pm services
  • Additional compensation available up to £2,500

Find out more by visiting:

Special Delivery Guaranteed

A cost-effective delivery option ideal for lower value goods. Allows you to meet shoppers’ expectations of a great value delivery.

  • Royal Mail 24® and Royal Mail 48® deliver in 1-3 days
  • Free delivery confirmation online on standard parcels and large letters
  • Delivery confirmation shows you when your item has been delivered or attempted to be delivered and is available online at www.royalmail.com/confirm - it can help you reduce customer service queries

Find out more by visiting:

Royal Mail 24 and 48®

Let shoppers click and collect their fashion items from their local Post Office® or from a Royal Mail Customer Service Point by offering our Local Collect service. 3 in 5 shoppers have used click and collect and 72% of online shoppers trust the Post Office as an alternative delivery location.

Source: Delivery Matters UK 2018.

  • Available at 10,000 Post Office® branches and 1,200 Royal Mail Customer Service Points nationwide
  • Local Collect® gives you a presence on the high street with the UK’s largest click and collect network

We’ll make returns quick and easy when customers change their plans or need to swap an item. Almost half of shoppers trust Royal mail more than any other returns provider.

Source: Delivery Matters, Returns, Trinity McQueen, 2018

  • Our returns portal lets customers self-serve by downloading their fully addressed and trackable returns label
  • Royal Mail Tracked Returns® has options to deliver next day or within 2-3 days
  • Customers can then drop their return item at their local Post Office® or Royal Mail Customer Service Point
  • Allows customers to track and confirm receipt of their return
  • Inclusive compensation up to £100

 

Find out more by visiting:

Tracked Returns

39% of shoppers now order on a smartphone, so it makes sense to make your returns mobile friendly too

Source: Delivery Matters UK 2018

  • No need to print a returns label at home or work
  • Customers simply download a QR code to their mobile
  • We then print the shoppers returns label when they drop their return item at a Post Office® or Royal Mail Customer Service Point

Find out more by visiting

Labels to Go

Royal Mail Relay® is a stand-alone, out-of-hours courier service that can help with cross-store distribution and integration.

  • Scheduled collection and delivery to and from your retail sites
  • An out of hours courier service to replenish your stock and deliver orders straight to the customer’s local store
  • Supporting your click and collect offering, Royal Mail can help to drive instore footfall and reduce cart abandonment due to delivery cost

Find out more by visiting:

Relay

International parcel delivery for fashion sellers

Give customers abroad the confidence to order from the UK with International Business Tracked.

  • Tracked at 4 points after despatch
  • Signature on delivery in many countries
  • Email notifications available
  • Inclusive compensation up to £100, with the option to increase up to £300

Find out more by visiting:
International Business Tracked

International Business Signed offers a signature for extra peace of mind for destinations where tracking is not available.

  • Tracked until it leaves the UK
  • Signature on delivery
  • Inclusive compensation up to £50, with the option to increase up to £250

Find out more by visiting:
International Business Signed

An economical service for less urgent items, with free returns for undelivered parcels and compensation included too.

  • Cost-effective delivery is key to encouraging shoppers to complete their online purchase
  • Also includes cost-effective returns from 28 countries.

Find out more by visiting:

International Business Standard

Our happy fashion delivery customers

‡Available with Royal Mail Tracked and Special Delivery Guaranteed products

*Delivery Matters 2020, independently conducted by Trinity McQueen

**Triangle Management Services, UK Alternative Delivery Market Insight Study