Help, advice and tools for you and your growing business

It’s been a tough year for business and many of us have had to find new ways of working. If your business is looking to move online and grow, we can help make sending parcels easier in difficult circumstances.

Here’s our guide to posting with Royal Mail.

Help, advice and tools for you and your growing business

It’s been a tough year for business and many of us have had to find new ways of working. If your business is looking to move online and grow, we can help make sending parcels easier in difficult circumstances.

Here’s our guide to posting with Royal Mail.

Sending parcels is easier than you think

  • Sell online quickly through our partner marketplaces
  • Buy postage online as part of the transaction on the marketplace
  • Alternatively use the Royal Mail App or Click & Drop to buy postage online – you just need to send one item to buy postage online
  • Print your label at home and you can drop it into one of our Parcel Postboxes or a Post Office branch – find one near you on our app

Getting set up


Get set up on our partner marketplaces

Find out more
Partner marketplaces

Buy postage quickly online

Buy postage as part of the marketplace transaction, or using the Royal Mail App or our tool Click & Drop
Get going now

Print your postage at home

Print your postage and drop it off at a Parcel Postbox or Post Office branch
Find one near you on our app
Ready to send? Practical tips for preparing your mail

Have you tried our parcel postboxes?

The Parcel Postbox has always been a fantastic resource for us, but even more so now, as we have shifted so much of our business online!"

Camilla, The Herb & Spice Co.

How it works

1. Buy postage online

2. Print your label at home

3. Drop off your item at your local 24/7 Parcel Postbox

Find your nearest Parcel Postbox in seconds to drop off your orders, day or night

  • Parcel Postboxes are perfect for a fast and easy local drop off, and if you’ve bought your postage via our app you can even get a Proof of Postage on the app too
  • If you’re returning an item, simply stick your return label on your item and drop it off
  • If you’re sending an item you can go to Click & Drop, or the Royal Mail App to buy your postage, print your label at home and then drop off in a Parcel Postbox
  • To find your nearest Parcel Postbox, download the Royal Mail App here

“Within days of the lockdown we were getting orders in from all over the U.K and almost all have been through Ebay. As I have had a mix of orders through Ebay and Shopify it worked really well (as always!) using the Click & Drop dashboard as I can see my orders from each different selling platform.”

Camilla, The Herb & Spice Co.

Rather not leave home? Try our new Parcel Collect service

How to arrange a parcel collection

Postie picking up parcels
  1. Buy postage with Click & Drop
  2. Select the items you wish to send and input the recipient and sender details.
  3. Once the items are in your basket, select the “Arrange collection” option.
  4. You can then add the collection details, select the day of your collection and proceed to checkout as normal.
  5. Print your label yourself at home and affix to your parcel, ready for collection.

Buy Postage


Already have your label? Book a collection for your item or for a return here. You will need to know your tracking number, you can find this on the label.

Book Collection

Business collections

If you're sending a lot of mail with us and have a Royal Mail Business Account, you may be better suited to our business collections service.

Make sure your mail gets to your customers as quickly as possible with our flexible, cost-effective business collections. From one-off to regular weekday collections, we’ll arrange something to suit your needs.

  • Arrange a one-off, regular weekday, or Saturday collection
  • Let us find a time slot – or specify one if you prefer
  • Get a free weekday collection if you spend over £16,500 a year with us. Find out how

Case studies

Direct Plants


Direct Plants is a family business which shut its physical stores due to cash pressure and established itself online ten years ago, during the recession.

Royal Mail was the first delivery service Direct Plants used when they moved their business onto eBay. They have a lot of larger deliveries, but still use Royal Mail daily for smaller packages.

Shaun, pictured, enjoys our nightly collections service, noting that it is a very cost-effective solution for businesses.

Shaun’s tip to other SME’s for operating during the crisis is to combine trips to the Post Office to limit contact.

Direct Plants are currently seeing unprecedented sales growth – up 200% on sales from the same period last year.

Into Music


Jake runs refurbished drum and music equipment business, Into Music. He recently opened a physical store, moving the business from his grandparents shed, where he sells products and teaches music lessons.

Jake uses Royal Mail Click & Drop, which pulls eBay orders onto a platform automatically. He credits the system for being nice and easy to use.

Having to close his store due to Coronaviurs, Jake has been moving more inventory online – particularly smaller parts and accessories.

Jake still packages and sends off orders himself. Before lockdown he would go down to his local Post Office everyday. He now goes during his daily exercise and has extended to a 2-day despatch time, so he can combine orders and not have to go every day.

Heavenly Homes & Gardens


Jade started selling refurbished items on eBay to earn money to pay off her student loan. When her store became successful, she quit her job as a lawyer to run the business full-time.

Last September, the success of her eBay store enabled her to open a bricks and mortar business in Ross-on-Wye. Due to Coronavirus she has had to close the store but continues to see demand via her online channels (eBay and her own website).

Jade has a Royal Mail Business Account and has daily collections from her shop.

Due to social distancing, Jade moves the parcels outside for collection and communicates with the delivery driver through the windows, putting the documents through the post box. Jade told us how this was a lovely part of her day, as he’s always so friendly and takes the time to chat through the window.

Selling on eBay?

New UK business sellers registering on from 26 March 2020 will not have to pay any fees to list or sell for the next two months. All businesses need to do to take advantage of this support is to open a new business account on, start listing and start selling. No further action is needed, and this will automatically apply to the first 250 listings per calendar month until 31 May 2020. Advice on how to do this is available here and details on eligible businesses are available here. 

In addition, existing eBay registered business sellers who are experiencing severe cash flow problems as a result of the coronavirus outbreak can apply to have their fees deferred for the next 30 days and eBay have said they will consider further extending this at the end of April.  Further details of how they can apply are available here.

Royal Mail remains open for business

Find the latest information about our services

Sending more than 20 items a week?

Enjoy a range of benefits with a Parcel Delivery Account
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