International Tracked changes
Important changes to our Tracked services from 5 January 2026
Royal Mail has been adding additional destinations to our Tracked services, most recently in July 2025 when we added another 21 countries. From January 2026, whether you are an Account, Marketplace Seller or SME customer, you’ll be able to use our Tracked services to send goods to almost every destination around the world. Visit the Tracked Destinations tab at the bottom of this page for a full list of destinations.
What do I need to know?
- Tracked services will be priced and available only for Large Letters and Parcels containing Non-Personal Correspondence.
- Tracked & Signed and Signed services will be consolidated into a single service: Tracked & Signed.
- The new Tracked & Signed service will be available only for Letters and Large Letter formats containing documents (personal correspondence).
What does this change mean for me as a Marketplace Seller or SME and how do I prepare?
Your Marketplace will update their platform from 5 January 2026 to reflect the changes. If you have any shipping rules in place these will need to be updated accordingly.
As an SME user of Click & Drop, Royal Mail APIs, Post Office Ltd or Franking Machine APIs, these will all be updated from 5 January 2026.
NOTE: Tracked & Signed will only be available for Documents and Personal Correspondence and will no longer accept Sale of Goods.
What does this change mean for me as an Account Customer and how do I prepare?
It is important to familiarise yourself what these changes mean for you and the product codes you will be required to access from 5 January 2026. These will be determined by the item content.
If these codes are not already available, they will be automatically added to your account where applicable.
The full breakdown of all impacted product codes can be found below.
Please note the contents of your items will now have a bearing on the On Account services you will be using moving forward.
If you have shipping rules currently in place these will need to be reviewed to incorporate these changes.
Product codes
| Product Code | Product Name | Format | PC/NPC | Move To (Product Code) | Move To (Product Name) | Move To (PC/NPC) |
|---|---|---|---|---|---|---|
| BXC | INTL BUS PCL TRK CTRY BOX (XT CMP) | PARCEL | NPC | BXC | INTL BUS PCL TRK CTRY BOX (XT CMP) | NPC |
| BXF | INTL BUS PCL TRK CTRY BOX | PARCEL | NPC | BXF | INTL BUS PCL TRK CTRY BOX | NPC |
| BZU | INTL BUS PARCELS TRACKED EXTRA COMP CTRY PDDP | PARCEL | NPC | BZU | INTL BUS PARCELS TRACKED EXTRA COMP CTRY PDDP | *New USA Only |
| BZX | INTL BUSINESS-NPC-TRK-LLTR PDDP | LARGE LETTER | NPC | BZX | INTL BUSINESS-NPC-TRK-LLTR PDDP | *New USA Only |
| LLH | INT BUS LL TRK ZONE SORT NPC | LARGE LETTER | NPC | LLH | INT BUS LL TRK ZONE SORT NPC | NPC |
| MP1 | INTL BUS PARCELS TRACKED ZONE SORT NPC | PRINTED PAPER | NPC | MP1 | INTL BUS PARCELS TRACKED ZONE SORT NPC | NPC |
| MP1 | INTL BUS PARCELS TRACKED ZONE SORT NPC | PARCEL | NPC | MP1 | INTL BUS PARCELS TRACKED ZONE SORT NPC | NPC |
| MP4 | INTL BUS PARCEL TRACKED XTR CMP ZONE SRT | PRINTED PAPER | NPC | MP4 | INTL BUS PARCEL TRACKED XTR CMP ZONE SRT | NPC |
| MP4 | INTL BUS PARCEL TRACKED XTR CMP ZONE SRT | PARCEL | NPC | MP4 | INTL BUS PARCEL TRACKED XTR CMP ZONE SRT | NPC |
| MP7 | INTL BUSINESS-NPC-TRK-PKT | PRINTED PAPER | NPC | MP7 | INTL BUSINESS-NPC-TRK-PKT | NPC |
| MP7 | INTL BUSINESS-NPC-TRK-PKT | PARCEL | NPC | MP7 | INTL BUSINESS-NPC-TRK-PKT | NPC |
| MP8 | INTL BUS PARCELS TRACKED EXTRA COMP CTRY | PRINTED PAPER | NPC | MP8 | INTL BUS PARCELS TRACKED EXTRA COMP CTRY | NPC |
| MP8 | INTL BUS PARCELS TRACKED EXTRA COMP CTRY | PARCEL | NPC | MP8 | INTL BUS PARCELS TRACKED EXTRA COMP CTRY | NPC |
| MPR | INTL BUS PRCLS TRACKED DDP | PARCEL | NPC | MPR | INTL BUS PRCLS TRACKED DDP | NPC |
| MTK | INTL BUSINESS-NPC-TRK-LLTR | LARGE LETTER | NPC | MTK | INTL BUSINESS-NPC-TRK-LLTR | NPC |
| OTA | INTERNATIONAL TRACKED ON ACCOUNT | LETTER | PC/NPC | OTC | INTERNATIONAL TRACKED & SIGNED ON ACCT | PC Only |
| OTA | INTERNATIONAL TRACKED ON ACCOUNT | LARGE LETTER | PC | OTC | INTERNATIONAL TRACKED & SIGNED ON ACCT | PC Only |
| OTA | INTERNATIONAL TRACKED ON ACCOUNT | LARGE LETTER | NPC | OTA | INTERNATIONAL TRACKED ON ACCOUNT | NPC |
| OTA | INTERNATIONAL TRACKED ON ACCOUNT | PARCEL | NPC | OTA | INTERNATIONAL TRACKED ON ACCOUNT | NPC |
| OTA | INTERNATIONAL TRACKED ON ACCOUNT | PRINTED PAPER | NPC | OTA | INTERNATIONAL TRACKED ON ACCOUNT | NPC |
| OTB | INTL TRACKED ON ACCOUNT EXTRA COMP | LETTER | PC/NPC | OTD | INTL TRACKED & SIGNED ON ACCT EXTRA COMP | PC Only |
| OTB | INTL TRACKED ON ACCOUNT EXTRA COMP | LARGE LETTER | PC | OTD | INTL TRACKED & SIGNED ON ACCT EXTRA COMP | PC Only |
| OTB | INTL TRACKED ON ACCOUNT EXTRA COMP | LARGE LETTER | NPC | OTB | INTL TRACKED ON ACCOUNT EXTRA COMP | NPC |
| OTB | INTL TRACKED ON ACCOUNT EXTRA COMP | PARCEL | NPC | OTB | INTL TRACKED ON ACCOUNT EXTRA COMP | NPC |
| OTB | INTL TRACKED ON ACCOUNT EXTRA COMP | PRINTED PAPER | NPC | OTB | INTL TRACKED ON ACCOUNT EXTRA COMP | NPC |
| LLG | INT BUS LL TRK&SGN ZONE SORT NPC | LARGE LETTER | NPC | LLH | INT BUS LL TRK ZONE SORT NPC | NPC |
| MPM | INTL BUSINESS-PC-TRKSGN-LTR | LETTER | PC | MPM | INTL BUSINESS-PC-TRKSGN-LTR | PC Only |
| MPP | INTL BUSINESS-PC-TRKSGN-LLTR | LARGE LETTER | PC | MPP | INTL BUSINESS-PC-TRKSGN-LLTR | PC Only |
| MTA | INTL BUS PARCELS TRACKD & SIGND ZONE SRT NPC | PRINTED PAPER | NPC | MP1 | INTL BUS PARCELS TRACKED ZONE SORT NPC | NPC |
| MTA | INTL BUS PARCELS TRACKD & SIGND ZONE SRT NPC | PARCEL | NPC | MP1 | INTL BUS PARCELS TRACKED ZONE SORT NPC | NPC |
| MTB | INTL BUS PRCL TRCKD SGND XTR CMP ZNE SRT | PRINTED PAPER | NPC | MP4 | INTL BUS PARCEL TRACKED XTR CMP ZONE SRT | NPC |
| MTB | INTL BUS PRCL TRCKD SGND XTR CMP ZNE SRT | PARCEL | NPC | MP4 | INTL BUS PARCEL TRACKED XTR CMP ZONE SRT | NPC |
| MTC | INTL BUS MAIL TRACKED & SIGNED ZONE SORT PC | LARGE LETTER | PC | MTC | INTL BUS MAIL TRACKED & SIGNED ZONE SORT PC | PC Only |
| MTC | INTL BUS MAIL TRACKED & SIGNED ZONE SORT PC | LETTER | PC | MTC | INTL BUS MAIL TRACKED & SIGNED ZONE SORT PC | PC Only |
| MTE | INTL BUSINESS-NPC-TRKSGN-PKT | PRINTED PAPER | NPC | MP7 | INTL BUSINESS-NPC-TRK-PKT | NPC |
| MTE | INTL BUSINESS-NPC-TRKSGN-PKT | PARCEL | NPC | MP7 | INTL BUSINESS-NPC-TRK-PKT | NPC |
| MTF | INTL BUS PARCEL TRACK&SIGN XTR CMP CTRY | PRINTED PAPER | NPC | MP8 | INTL BUS PARCELS TRACKED EXTRA COMP CTRY | NPC |
| MTF | INTL BUS PARCEL TRACK&SIGN XTR CMP CTRY | PARCEL | NPC | MP8 | INTL BUS PARCELS TRACKED EXTRA COMP CTRY | NPC |
| MTG | INTL BUSINESS-NPC-TRKSGN-LLTR | LARGE LETTER | NPC | MTK | INTL BUSINESS-NPC-TRK-LLTR | NPC |
| MTV | INTL BUS PRCLS TRK&SGN DDP | PARCEL | NPC | MPR | INTL BUS PRCLS TRACKED DDP | NPC |
| OTC | INTERNATIONAL TRACKED & SIGNED ON ACCT | LETTER | PC | OTC | INTERNATIONAL TRACKED & SIGNED ON ACCT | PC Only |
| OTC | INTERNATIONAL TRACKED & SIGNED ON ACCT | LARGE LETTER | PC | OTC | INTERNATIONAL TRACKED & SIGNED ON ACCT | PC Only |
| OTC | INTERNATIONAL TRACKED & SIGNED ON ACCT | LARGE LETTER | NPC | OTA | INTERNATIONAL TRACKED ON ACCOUNT | NPC |
| OTC | INTERNATIONAL TRACKED & SIGNED ON ACCT | PARCEL | NPC | OTA | INTERNATIONAL TRACKED ON ACCOUNT | NPC |
| OTC | INTERNATIONAL TRACKED & SIGNED ON ACCT | PRINTED PAPER | NPC | OTA | INTERNATIONAL TRACKED ON ACCOUNT | NPC |
| OTD | INTL TRACKED & SIGNED ON ACCT EXTRA COMP | LETTER | PC | OTD | INTL TRACKED & SIGNED ON ACCT EXTRA COMP | PC Only |
| OTD | INTL TRACKED & SIGNED ON ACCT EXTRA COMP | LARGE LETTER | PC | OTD | INTL TRACKED & SIGNED ON ACCT EXTRA COMP | PC Only |
| OTD | INTL TRACKED & SIGNED ON ACCT EXTRA COMP | LARGE LETTER | NPC | OTB | INTL TRACKED ON ACCOUNT EXTRA COMP | NPC |
| OTD | INTL TRACKED & SIGNED ON ACCT EXTRA COMP | PARCEL | NPC | OTB | INTL TRACKED ON ACCOUNT EXTRA COMP | NPC |
| OTD | INTL TRACKED & SIGNED ON ACCT EXTRA COMP | PRINTED PAPER | NPC | OTB | INTL TRACKED ON ACCOUNT EXTRA COMP | NPC |
| LLI | INT BUS LL SGN ZONE SORT NPC | LARGE LETTER | NPC | LLH | INT BUS LL TRK ZONE SORT NPC | NPC |
| MP0 | INTL BUS PARCELS SIGNED EXTRA COMP CTRY | PRINTED PAPER | NPC | MP8 | INTL BUS PARCELS TRACKED EXTRA COMP CTRY | NPC |
| MP0 | INTL BUS PARCELS SIGNED EXTRA COMP CTRY | PARCEL | NPC | MP8 | INTL BUS PARCELS TRACKED EXTRA COMP CTRY | NPC |
| MP5 | INTL BUS PARCELS SIGNED ZONE SORT NPC | PRINTED PAPER | NPC | MP1 | INTL BUS PARCELS TRACKED ZONE SORT NPC | NPC |
| MP5 | INTL BUS PARCELS SIGNED ZONE SORT NPC | PARCEL | NPC | MP1 | INTL BUS PARCELS TRACKED ZONE SORT NPC | NPC |
| MP6 | INTL BUS PARCEL SIGNED XTR CMP ZONE SORT | PRINTED PAPER | NPC | MP4 | INTL BUS PARCEL TRACKED XTR CMP ZONE SRT | NPC |
| MP6 | INTL BUS PARCEL SIGNED XTR CMP ZONE SORT | PARCEL | NPC | MP4 | INTL BUS PARCEL TRACKED XTR CMP ZONE SRT | NPC |
| MP9 | INTL BUSINESS-NPC-SGN-PKT | PRINTED PAPER | NPC | MP7 | INTL BUSINESS-NPC-TRK-PKT | NPC |
| MP9 | INTL BUSINESS-NPC-SGN-PKT | PARCEL | NPC | MP7 | INTL BUSINESS-NPC-TRK-PKT | NPC |
| MPN | INTL BUSINESS-PC-SGN-LTR | LETTER | PC | MPM | INTL BUSINESS-PC-TRKSGN-LTR | PC Only |
| MTM | INTL BUS MAIL SIGNED ZONE SORT PC | LARGE LETTER | PC | MTC | INTL BUS MAIL TRACKED & SIGNED ZONE SORT PC | PC Only |
| MTM | INTL BUS MAIL SIGNED ZONE SORT PC | LETTER | PC | MTC | INTL BUS MAIL TRACKED & SIGNED ZONE SORT PC | PC Only |
| MTO | INTL BUSINESS-NPC-SGN-LLTR | LARGE LETTER | NPC | MTK | INTL BUSINESS-NPC-TRK-LLTR | NPC |
| MTP | INTL BUSINESS-PC-SGN-LLTR | LARGE LETTER | PC | MPP | INTL BUSINESS-PC-TRKSGN-LLTR | PC Only |
| OSA | INTERNATIONAL SIGNED ON ACCOUNT | LETTER | PC | OTC | INTERNATIONAL TRACKED & SIGNED ON ACCT | PC Only |
| OSA | INTERNATIONAL SIGNED ON ACCOUNT | LARGE LETTER | PC | OTC | INTERNATIONAL TRACKED & SIGNED ON ACCT | PC Only |
| OSA | INTERNATIONAL SIGNED ON ACCOUNT | LARGE LETTER | NPC | OTA | INTERNATIONAL TRACKED ON ACCOUNT | NPC |
| OSA | INTERNATIONAL SIGNED ON ACCOUNT | PARCEL | NPC | OTA | INTERNATIONAL TRACKED ON ACCOUNT | NPC |
| OSA | INTERNATIONAL SIGNED ON ACCOUNT | PRINTED PAPER | NPC | OTA | INTERNATIONAL TRACKED ON ACCOUNT | NPC |
| OSB | INTL SIGNED ON ACCOUNT EXTRA COMP | LETTER | PC | OTD | INTL TRACKED & SIGNED ON ACCT EXTRA COMP | PC Only |
| OSB | INTL SIGNED ON ACCOUNT EXTRA COMP | LARGE LETTER | PC | OTD | INTL TRACKED & SIGNED ON ACCT EXTRA COMP | PC Only |
| OSB | INTL SIGNED ON ACCOUNT EXTRA COMP | LARGE LETTER | NPC | OTB | INTL TRACKED ON ACCOUNT EXTRA COMP | NPC |
| OSB | INTL SIGNED ON ACCOUNT EXTRA COMP | PARCEL | NPC | OTB | INTL TRACKED ON ACCOUNT EXTRA COMP | NPC |
| OSB | INTL SIGNED ON ACCOUNT EXTRA COMP | PRINTED PAPER | NPC | OTB | INTL TRACKED ON ACCOUNT EXTRA COMP | NPC |
| ITR | CROSS BORDER - SIGNED | PARCEL | NPC | DEI |
IMPORT CROSS BORDER TRACKED PARCELS (Consolidated/Non-consolidated) |
NPC |
| DEJ | CROSS BORDER - TRACKED & SIGNED | PARCEL | NPC | DEI | IMPORT CROSS BORDER TRACKED PARCELS (Consolidated/Non-consolidated) | NPC |
| ITV | TRACKED & SIGNED - HEAVIER | PARCEL | NPC | DEI | IMPORT CROSS BORDER TRACKED PARCELS (Consolidated/Non-consolidated) | NPC |
More information
Need more help? Please contact your account manager.
If you don’t have an account manager, you can call our business helpline on 03457 950 950. We’ll take your details and a member of our international team will be in touch with you.
The below destinations will be available on our Tracked services from 5 January 2026:
Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Ascension Island, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire & St Eustatius, Bosnia And Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Canary Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island (Indian Ocn), Colombia, Comoros Islands, Cook Islands, Costa Rica, Cote D'Ivoire (Ivory Coast), Croatia, Cuba, Curacao, Cueta, Cyprus, Czech Republic, Democratic Republic Of Congo, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French South Antarctic Territ, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran (Islamic Republic Of), Iraq, Ireland (Republic Of), Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati (Christmas Isl Pacific), Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Mahore (Also Known As Mayotte), Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Melilla, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru Island, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger Republic, Nigeria, Niue Island, North Korea, Norway, Oman, Pakistan, Palau (Known Also As Belau), Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Island, Poland, Portugal, Puerto Rico, Qatar, Republic Of The Congo, Reunion Island, Romania, Russian Federation, Rwanda, San Marino, Sao Tome & Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea (Republic Of), South Sudan, Spain, Sri Lanka, St Helena, St Kitts & Nevis, St Lucia, St Maarten, St Vincent & The Grenadines, Sudan, Suriname, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau Islands, Tonga, Trinidad & Tobago, Tristan De Cunha, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uruguay, Usa, Uzbekistan, Vanuatu, Vatican City State, Venezuela, Vietnam, Wallis & Futuna Islands, Western Sahara, Western Samoa, Yemen - Republic Of, Zambia and Zimbabwe.