1. 1Pick your retailer
  2. 2Current Step Make your returns labels
  3. 3Take to the Post Office

Make your returns label

Please follow the options below to create your returns label. Then, attach your label to the front of your parcel - please ensure it's packaged securely then take it to your nearest Post Office. Be sure to make a note of your Tracking Number and please request a receipt in exchange for your parcel.
We will try our very best to process refunds and/or exchanges where applicable within 2 working days of receipt. Please note, this may change during peak shopping periods.
You will receive an email confirmation from us once your request has been processed by our warehouse team.

For any further information on your return, please contact us on info@neomorganics.com or 01423 878810 (option 1).
 

What shape is your item?
Is your item less than 20kg and smaller
than 61cm (L) x 46cm (W) x 46cm (D)?
Is the item less than 20kg and the length plus twice the diameter not exceed 104cm, with the greatest dimension being no more than 90cm?
No
If you're sure that your item is bigger or heavier than our limits allow, unfortunately you won't be able to use Tracked Returns. We suggest you contact your retailer directly.
< Retailer website >
Your order (fields marked with * are mandatory)
Reason for returning item
Your details
Your first name
Your last name
Your email
Confirm your email

Please provide at least one of flat number, building name, building number or company name

e.g. Montgomery House
e.g. KA27 8AA
We only ask for your details in case we can't get your item back to your retailer. We promise not to use them for anything else. By clicking Make your label, you are confirming that you're not intending to send any restricted or prohibited goods in the post. Find out what we class as restricted and prohibited.