Royal Mail Health

We’re delivering care to your doorstep

Royal Mail Health

We’re delivering care to your doorstep

Healthcare is changing to meet the changing needs of the nation, from more consultation services in pharmacies, to wearable medical devices and more ordering of prescriptions online. As these changes take place, it is important everyone can access the healthcare they need as quickly and conveniently as possible. 

Royal Mail is responding to these changes with the launch of our new division, Royal Mail Health. We’re working with healthcare experts including online pharmacies, community chemists and high street chains to deliver care to your doorstep through a range of healthcare services allowing you to access your health needs, when and where you need to.

Now you can continue to receive the expert medical advice you expect from a pharmacy with the added reassurance your healthcare needs can be brought to your door by a name you can trust and a postie you’re familiar with.  

Whichever Royal Mail Health service you choose, signing up is quick and simple, managing your medication is easy and you’ll never be far from an expert when you have any questions about your healthcare needs. Your GP will still be involved with any prescription orders automatically sent to them for approval and you will even receive reminders when your next order is due so you will never run out.


Now you can simply manage your healthcare and NHS prescriptions from the comfort of your own home.

Your NHS prescriptions delivered direct to your door

  • We’ve teamed up with Pharmacy2U, the UK’s largest online pharmacy 
  • It’s easy to register online and order your prescriptions 
  • We’ll deliver your prescription through your letterbox for FREE

Find out more

Download our Royal Mail Health app here

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Helping your local pharmacy serve you better

We’ve teamed up with Charac, an exciting new digital service helping your local community pharmacy take all the services they offer and put them in your phone. You’ll be able to book consultations and order prescriptions easily online. It even allows you to manage your loved one’s pharmacy experiences as well. Anything you need from your local pharmacy is now at your fingertips, allowing you to keep the treasured relationship you have with your local pharmacist, while we take care of making sure your prescriptions arrive quickly and conveniently, at your doorstep.

Find out more

Frequently asked questions

Royal Mail is a new business division working across the healthcare industry, including local pharmacies, to ensure consumers can quickly and conveniently access the healthcare and medical products they need, through a number of different services. Royal Mail Health is transforming access to healthcare and will deliver care to the nation’s doorstep enabling every consumer to better access their healthcare needs on their terms. It builds on Royal Mail’s strong presence in the healthcare market, delivering the majority of prescriptions which are ordered online.

Pharmacy2U is the UK’s leading online pharmacy managing your NHS prescriptions from request through to despatch with their in-house pharmacy team and state-of-the-art dispensing technology. With over 80 years combined experience, Pharmacy2U helps patients with their questions and prescriptions on a daily basis, sending over 500,000 prescription items each month across the UK. Pharmacy2U is a private business contracted by the NHS to dispense medicine prescribed by your GP.

Charac is an exciting new service helping your local community pharmacy better serve you. Charac takes all the services your pharmacy offers and puts them in your phone. Anything you need from your community pharmacy is now at your fingertips, simply and conveniently. This helps you get the best from the local pharmacist you trust, with all your prescription orders delivered safely and securely by Royal Mail Health. For more information on Charac and to find out if your local pharmacy is part of the network, visit