Escalated Complaint Resolution

Please only complete the form below if you have previously contacted our Customer Service Team and you’re not happy with the response you’ve received. If you’re contacting us for the first time, please visit our Contact Us section for help and ways to get in touch.

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General

I have been in touch with Royal Mail about this complaint *

The Escalated Complaint Resolution Team will not be able to reinvestigate your complaint if it has not already been handled by our Customer Service Team. Please visit our Contact Us section for help and ways to get in touch.