Escalated Complaint Resolution Step 1 of 2 Step 1 Required fields General  General Please only complete this form if you have previously contacted our Customer Service Team and you’re not happy with the response you’ve received. If you’re contacting us for the first time, or this is a new complaint, please visit our Contact Us section for help and ways to get in touch. I have been in touch with Royal Mail about this complaint * Yes No The Escalated Complaint Resolution Team will not be able to reinvestigate your complaint if it has not already been handled by our Customer Service Team. Please visit our Contact Us section for help and ways to get in touch. Have you been asked to provide additional evidence to support a claim? Yes No You will need to provide the evidence requested prior to proceed with a claim. Please use the reference number on the request for evidence and submit it here.
