Set up a Royal Mail account - you mail, we bill.

Your privacy and our use of cookies

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*Email address *

*Password *

8 or more characters containing at least one letter and one number

Take control of your budget and your cash flow with a credit account. You’ll benefit from:

convenient payment terms - up to 30 days
volume-related discounts.

Choose your options

There are two types of credit account you can apply for.

Standard Account

Prepare and send your mail. Then complete and submit a Royal Mail order through your Online Business Account (OBA) - we’ll send you a weekly invoice.

Credit balance account

With a credit balance account, you pay money into your account in advance. Each time you send mail, we deduct the postage cost from your account. When your credit is running low, you simply top it up.
How to set up your account
Standard Account

With a standard account, you prepare and send your mail, complete an order using Online Business Account (OBA) – we’ll send you a weekly invoice.

We’ve made it easy to set up a credit account. In fact, it takes just three easy steps:
1. Read our Terms and Conditions.
2. Contact us on 08457 950 950*.
3. We’ll carry out a standard credit check before we open your credit account.
Queries about your invoice

If you have a query about your invoice, please complete one of the enquiry forms below.

I have made a mistake on my sales order/you have invoiced me incorrectly

Request a copy invoice

I have a query on a payment I have made

I have a Direct Debit mandate query

I have changed my invoicing contact or address details

I would like to close my account or cancel a service

I would like to reinstate my account or a service

If you need urgent help contact us on 03457 950 950.
Product documentation

Before applying for an account, please read our product documentation.

Account Terms

These Account Terms set out the different ways you can pay postage for the postal services we provide to you and should be read in conjunction with the Royal Mail general terms and conditions, and the terms and conditions for each of your services.

Credit Policy

The credit policy explains how we determine credit limits and provide credit accounts, as well as outlining our standard payment terms.
Frequently asked questions
How do I make changes to my company name?

What are Volume Related Discounts?

How do I make changes to my company name?

Please complete our Name change request form.
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What are Volume Related Discounts?

As an account customer you may be eligible for Volume Related Discounts if your mailing meets the entry requirements. You don’t need to claim this discount: we will apply it to your invoice automatically. Both the gross cost and the volume discount will be listed clearly on your invoice.
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Cookies Policy

Cookies are small text files stored by your device when you access most websites on the internet. We will use two types of cookies:

Session cookies - these expire when you close your browser and do not remain on your computer.
Persistent cookies - these are stored in the longer term on your computer. They are normally used to make sure the site remembers your preferences.

www.royalmail.com (this Website) uses cookies in order to make it easier to use and to support the provision of relevant information and functionality to you. Cookies also provide us with information about how this Website is used so we can keep it is as up to date, relevant and error free as possible. Further information about the types of cookies in use on this Website is set out below.

By using this Website you agree to the use of cookies. Please note that certain cookies may be set the moment you start visiting this Website. You can choose to manage the cookies we use on this Website through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit www.allaboutcookies.org .

Please note that preventing cookies is likely to impact the functionality or performance of this Website, or prevent you from using certain services provided through it. If you choose to prevent cookies, we cannot guarantee access to the services provided through this Website or be sure how this Website will perform during your visit. Preventing cookies will also affect our ability to update this Website to cater for user preferences and improve its performance.

The types of cookies we currently use on this Website are set out below. The cookie categories are based on the category definitions contained in the International Chamber of Commerce UK Cookie guide .

Cookie Category	Details
Strictly necessary	Strictly necessary cookies are essential to enable you to move around this Website and use its features and/or services. These cookies allow this Website to provide services at the request of users. This Website use strictly necessary cookies to: Identify you as being logged in to this Website Remember the goods and services you ordered when you get to the checkout page Remember things like information you've entered on order forms when you navigate to different pages during your session on this Website Remember things like service selections you have made which are essential for us to provide you with services you have requested Make sure you connect to the right service on our website when we make any changes to the way the website works
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Targeting or advertising cookies	These cookies collect information about your browsing habits on this Website in order to make advertising both on this Website and other websites you subsequently visit relevant to you and your interests, to limit the number of times those adverts are served to you and to help measure the effectiveness of advertising campaigns. This website uses the following targeting/advertising cookies: Google / DoubleClick (you can learn more about how these cookies operate here: http://www.google.com/intl/en-GB/policies/technologies/ads/) Facebook (you can learn more about how these cookies operate here: https://www.facebook.com/about/privacy/update) Turn Audience (you can learn more about how these cookies operate here: http://www.turn.com/privacy/) Crimtan This cookie is used on the Marketreach.co.uk and RoyalMail.com MarketReach site sections. 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(you can learn more about how these cookies operate here: https://privacy.microsoft.com/en-gb/privacystatement) LinkedIn This cookie is used on the Marketreach.co.uk and RoyalMail.com MarketReach site sections. Its purpose is to create anonymous user profiles which enables us to deliver advertising that might be more relevant to you. (you can learn more about how these cookies operate here: https://www.linkedin.com/legal/cookie-policy) Twitter This cookie is used on the Marketreach.co.uk and RoyalMail.com MarketReach site sections. Its purpose is to create anonymous user profiles which enables us to deliver advertising that might be more relevant to you. (you can learn more about how these cookies operate here: https://help.twitter.com/en/rules-and-policies/twitter-cookies) Eloqua (Oracle) In order to provide better communications and marketing services, this website uses the Eloqua marketing automation platform for email marketing purposes. 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Captify utilises technology supplied by AddNexus to serve and process the cookie. (You can learn more about how these cookies work here: http://www.captify.co.uk/privacy-policy-opt) and https://www.appnexus.com/en/company/cookie-policy) You can also manage many organisations’ cookies used for online advertising at http://www.youronlinechoices.com/uk/your-ad-choices In order to provide better content and services, this website also uses the Trustpilot customer review service. Trustpilot contacts users with an invitation to leave feedback on their experiences with Royal Mail. Its purpose is to understand customer views and to use these to inform future enhancements to the website. If you place an order, your email address may be securely shared with Trustpilot so that they can contact you. If you do not wish to be contacted further you can unsubscribe from the service by clicking the email unsubscribe link. You can find more information about Trustpilot here: https://uk.trustpilot.com/

Credit account

Choose your options

Standard Account

Credit balance account

How to set up your account

Standard Account

Queries about your invoice

Product documentation

Account Terms

Credit Policy

Frequently asked questions

How do I make changes to my company name?

What are Volume Related Discounts?

Using our UK services

Our prices

Size and weight formats

Clear addressing

Prohibited goods

Restricted goods

Credit account

TRY PROGRAMMATICMAIL AND GET UP TOPOSTAGE

Mail is proven to deliver reassurance and credibility

Target more ofthe right people

TRY PROGRAMMATICMAIL AND GET UP TOPOSTAGE

Reach your pick ofalmost 30 million homes with door drops

Using our UK services

Cookies Policy

TRY PROGRAMMATIC
MAIL AND GET UP TO

POSTAGE

Mail is proven to deliver
reassurance and credibility

Target more of
the right people

TRY PROGRAMMATIC
MAIL AND GET UP TO

POSTAGE

Reach your pick of
almost 30 million
homes with door drops