
Take control of your budget and your cash flow with a credit account. You’ll benefit from:
- convenient payment terms - up to 30 days
- volume-related discounts.
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Choose your options
There are two types of credit account you can apply for.
Standard Account
Prepare and send your mail. Then complete and submit a Royal Mail order through your Online Business Account (OBA) - we’ll send you a weekly invoice.
Credit balance account
With a credit balance account, you pay money into your account in advance. Each time you send mail, we deduct the postage cost from your account. When your credit is running low, you simply top it up.
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How to set up your account
Standard Account
With a standard account, you prepare and send your mail, complete an order using Online Business Account (OBA) – we’ll send you a weekly invoice.
We’ve made it easy to set up a credit account. In fact, it takes just three easy steps:
- Read our Terms and Conditions.
- Contact us on 08457 950 950*.
- We’ll carry out a standard credit check before we open your credit account.
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Queries about your invoice
If you have a query about your invoice, please complete one of the enquiry forms below.
I have made a mistake on my sales order/you have invoiced me incorrectly
I have a query on a payment I have made
I have a Direct Debit mandate query
I have changed my invoicing contact or address details
I would like to close my account or cancel a service
I would like to reinstate my account or a service
If you need urgent help contact us on 03457 950 950. -
Product documentation
Before applying for an account, please read our product documentation.
Account Terms
These Account Terms set out the different ways you can pay postage for the postal services we provide to you and should be read in conjunction with the Royal Mail general terms and conditions, and the terms and conditions for each of your services.
Credit Policy
The credit policy explains how we determine credit limits and provide credit accounts, as well as outlining our standard payment terms.
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Frequently asked questions
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How do I make changes to my company name?
Please complete our Name change request form.
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What are Volume Related Discounts?
As an account customer you may be eligible for Volume Related Discounts if your mailing meets the entry requirements. You don’t need to claim this discount: we will apply it to your invoice automatically. Both the gross cost and the volume discount will be listed clearly on your invoice.
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