Credit account

Standard Account

With a standard account, you prepare and send your mail, complete an order using Online Business Account (OBA) – we’ll send you a weekly invoice.

We’ve made it easy to set up a credit account. In fact, it takes just three easy steps:

1. Read our Terms and Conditions.
2. Contact us on 08457 950 950*.
3. We’ll carry out a standard credit check before we open your credit account.

If you have a query about your invoice, please complete one of the enquiry forms below.

I have made a mistake on my sales order/you have invoiced me incorrectly

Request a copy invoice

I have a query on a payment I have made

I have a Direct Debit mandate query

I have changed my invoicing contact or address details

I would like to close my account or cancel a service

I would like to reinstate my account or a service

If you need urgent help contact us on 03457 950 950. 

Before applying for an account, please read our product documentation.

Account Terms

These Account Terms set out the different ways you can pay postage for the postal services we provide to you and should be read in conjunction with the Royal Mail general terms and conditions, and the terms and conditions for each of your services.

Credit Policy 

The credit policy explains how we determine credit limits and provide credit accounts, as well as outlining our standard payment terms.